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Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

luketully.ca

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Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#271

Post by kingnothing »

andyhmltn wrote: post #18

I'm currently having to go through a home insurance claim for a similar reason. I stupidly took one of the keys off and bent a bit of plastic getting it back on. The damaged part of the key is on the keycap itself, rather than the mechanism underneath. Silly mistake but I imagine not super uncommon. Took it to an Apple store and was quoted £700 to fix it which is equivalent to almost half the cost of the laptop. For…

If homeowners insurance in the UK is anything like it is in the US, I'd advise you to cancel the claim and pay for it yourself out of pocket. In the US, if you ever make a homeowners insurance claim, you basically get blacklisted from getting a new policy from any provider anywhere in the country on any home you own for some unknown number of years.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#272

Post by millzlane »

plow-tycoon wrote: post #249
merridew22 wrote: post #136

Earlier quoted context omitted.

Phew! Thank goodness someone finally mentioned this. The next step is to ask to speak to a manager and I bet this conversation would have gone a lot better.

> The numbers Joe suggested in this conversation are either entirely fabricated, or belong to the cost of replacing the entire machine if its experienced catastrophic damage. But, after clarifying numerous times about what the numbers actually represent and comparing to previous repair bills for the same issue, my belief is that the rep used a false and obscured repair order to persuade me to replace my girlfriend's…

I have misquoted a repair before. Either I clicked the wrong box. Because either I didn't do my do diligence or because I was scatter brained and copied and pasted the wrong number. Regardless this is still a reflection of the way apple trains the agents and QC team not catching this agents mistake.

You might want to call back and mention the delamination repair program. If you're still within the 4 year purchase period it should be fixed for free.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#273

Post by millzlane »

plow-tycoon wrote: post #238
jonwachob91 wrote: post #148

I hope Luke Tully is around and reading these comments, the only contact he has on his site is the twitter and he looks inactive on it. But his 2015 MBP delamination is covered by an Apple Recall from many years ago! He doesn't have to pay a dime to get that issue fixed. I first took my 2015 MBP to Apple a few years ago for the delamination problem and was told it was covered under a recall notice, but at the time I…

Yep. I haven't updated the site much lately, and quit twitter years ago. Oddly, in the interaction with customer support I posted, there is one comment missing, and that's where the rep says the laptop is outsode the repair window (4 years). On my personal machine, I used the repair program multiple times because the screens are just so vulnerable to delamination and damage. To elaborate, when I experienced the issue…

I just saw this. Even if you are beyond the 4 year purchase window. The repair should only be considered a "display only replacement" I suspect if display somehow got "fried" and failed the repair wouldn't not be a tier 4 repair.

You also have an option of just removing the anti-reflective coating using solvents like 90% ISO or stronger.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#274

Post by jp0d »

plow-tycoon wrote: post #262
jp0d wrote: post #261

Earlier quoted context omitted.

very true. I've used several other brands of laptops, mostly because they're cheaper. None have lasted more than 2 years. I've had Compaq, Fujistsu, HP, Asus and a ThinkPad. Only the ThinkPad still works. I had one of the early Intel Core 2 Duo Macbooks and it lasted 6 years before I sold it. It was still working. My wife's Macbook Air is 6 years old and has only 4 gigs of RAM and it still supports the latest OS and…

I can feel all of that. I went from a custom gaming PC, which was ok aside from having to re-install windows once every few months, then to a 2009 MBP 13" which lasted 4 years until I sold it for a ridiculous sum, then a late 2013 13" MBP which I used until 2018 until it was stolen. I then went to a 2017 non-touchbar model, which was just... fine, but had the keyboard issue, delamination, and an insanely hard to trou…

I know what you mean. ThinkPads are definitely chunky and are in the similar price range as Macs. If I didn't have the Macbook pro (16gigs with core -i5) from work, I'd probably buy a Macbook air. I feel that the Air series offer a lot of value for money. I have the touch bar Macbook pro. It's great. I use the touch bar sometimes but all I really want is the finger print sensor. Great feature. I'm wondering if Apple will ever open up the iPad OS a bit and allow terminal access and enable installing compilers and dev environments like the Mac OS. I wouldn't mind switching to an iPad in that case. The ARM Macbooks are going to be just non-touch iPads with MacOS X on them anyway. I don't do a lot of gaming. Mostly play casual games on a Nintendo Switch. So my desktop PC has been barely touched in the last three years.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#275

Post by tandr »

LegitShady wrote: post #216
tandr wrote: post #212

Earlier quoted context omitted.

Yeah, death of Google Play Music will be remembered, and mentioned in the same saga as Google Reader's demise. I would love to know how many subscribers of Google Music have they lost during this transition to YouTube music. Not that I think Google actually cares, and seeing how big companies BS themselves from inside, they probably sooth themselves with "it is temporary", "we will catch up on features", "they will c…

Everyone who paid for Google music for moved over to YouTube music. I don't think they've lost much yet. I hate the YouTube music app but the music and playlists are still there.

Yes, I moved it too. Then cancelled the subscription altogether. I just cannot stand how badly everything sounds on it (everything is so "flat").

With Apple One now being announced, I am investigating if I can move everything there, but keep my Android phone for now.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#276

Post by fomine3 »

Spooky23 wrote: post #116
danlugo92 wrote: post #10

Earlier quoted context omitted.

Been a long time since I havent used apple devices (for unrelated reasons) this sounds so different from how they used to be.

It’s a mass market set of products now, so different problems. Still, they are better than any competitor I’m aware of. Their staff are more empowered than most companies though. Usually I’m able to get what I want with a minimum of fuss, you just need to go in person and be very calm.

The problem on Apple is that there's only option: pay much

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#277

Post by fomine3 »

shoo_pl wrote: post #263
fooker wrote: post #235

Earlier quoted context omitted.

>you want to upgrade your httpd Which is something more or less impossible on the other systems you have mentioned.

Why would you say that? On macOS, I can easily upgrade my nginx homebrew package, (same with httpd) each of them have like 2 dependencies and I don't think I ever had a conflict when doing so. Granted, not easy on windows, but see my comment about terminal ;-)

You're happy because you always want to use latest version of software and that's Homebrew works to be intended. Your latest httpd also depends on other packages but not a problem because you upgrade all packages and os.

If you want to use latest packages at all, you can use distro like Arch Linux, Gentoo, or etc.

Normal distros like Ubuntu and RHEL don't upgrade packages because of stability. If you use these distros but need latest software, you can use LinuxBrew (it seems that it's merged to Homebrew) to install latest software, or use Docker.

Anyway it's not pros for Mac but pros for Homebrew and it's also available on Linux. OTOH stable and secure macOS environment with many packages like Ubuntu, RHEL is difficult.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#278

Post by ksec »

unicornfinder wrote: post #82
machello13 wrote: post #27

Earlier quoted context omitted.

I've still encountered cases like that recently — I'm not sure the situation is any worse now (at least with support incidents). It's all just anecdotal.

I think to be fair it probably depends on which country you're in. In the UK I've found their support to be downright poor, even when compared to other device manufacturers, but I'm told in the US they're better.

All those free repair and decent Apple experience are all from US. Worldwide Apple Services tends to be crap.

I even heard in some part of the world Apple started to paid commission to Apple Retail Staff for products sales. ( They used to pride themselves the lack of conflict of interest and to provide the best services possible )

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#279

Post by plow-tycoon »

jp0d wrote: post #274
plow-tycoon wrote: post #262

Earlier quoted context omitted.

I can feel all of that. I went from a custom gaming PC, which was ok aside from having to re-install windows once every few months, then to a 2009 MBP 13" which lasted 4 years until I sold it for a ridiculous sum, then a late 2013 13" MBP which I used until 2018 until it was stolen. I then went to a 2017 non-touchbar model, which was just... fine, but had the keyboard issue, delamination, and an insanely hard to trou…

I know what you mean. ThinkPads are definitely chunky and are in the similar price range as Macs. If I didn't have the Macbook pro (16gigs with core -i5) from work, I'd probably buy a Macbook air. I feel that the Air series offer a lot of value for money. I have the touch bar Macbook pro. It's great. I use the touch bar sometimes but all I really want is the finger print sensor. Great feature. I'm wondering if Apple…

I'd love to see iPads become more versatile. The iPad Pro seems like a pretty nice device, particularly because of the high refresh rate screen. But it's very heavily consumption and illustration oriented. My iPad 3 has been passable since it was new, with some degradation in performance, but I haven't found a more interesting use for it besides YouTube and Pocket. I imagine that it could be a great device for interactive systems or 3D modelling, but I'd really be trying to justify the purchase at that point. I do also agree that the fingerprint sensor is a nice addition, but along with it they made it almost impossible to recover data in the event of catastrophic failure.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#280

Post by plow-tycoon »

millzlane wrote: post #272
plow-tycoon wrote: post #249

Earlier quoted context omitted.

> The numbers Joe suggested in this conversation are either entirely fabricated, or belong to the cost of replacing the entire machine if its experienced catastrophic damage. But, after clarifying numerous times about what the numbers actually represent and comparing to previous repair bills for the same issue, my belief is that the rep used a false and obscured repair order to persuade me to replace my girlfriend's…

I have misquoted a repair before. Either I clicked the wrong box. Because either I didn't do my do diligence or because I was scatter brained and copied and pasted the wrong number. Regardless this is still a reflection of the way apple trains the agents and QC team not catching this agents mistake. You might want to call back and mention the delamination repair program. If you're still within the 4 year purchase per…

I definitely accept that mistakes could be made, and do plan to follow up. It's not within the repair window, but I'll see what can be done.
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