Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

luketully.ca

Post reply on HN
Print view View original

231–240 of 286 posts

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#231

Post by pseudalopex »

iknowstuff wrote: post #202
freeqaz wrote: post #28

Earlier quoted context omitted.

I just swapped from Android to an iPhone for privacy concerns. The other side of the fence is pretty user hostile as well. Google makes you disable a lot of functionality on the phone if you try to get out of their invasive tracking. And they are constantly nuking apps that I use like Google Play Music and Google Inbox. Maybe check out PinePhone if you're interested in hacking something together!

Fun fact, Google allows end to end encrypted backups, but Apple - due to pressure from the FBI - decided to keep access to your iCloud backups. https://www.reuters.com/article/us-apple-fbi-icloud-exclusiv... So if you use their cloud services, both Apple and Google have access to your photos, but Apple has access to all of your whatsapp and signal conversations, while Google does not (if you decide to password protec…

Signal on iOS blocks even local backups, FYI.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#232

Post by markdown »

bubblethink wrote: post #122
markdown wrote: post #58

Earlier quoted context omitted.

Unfortunately, going by Louis Rossmann's latest video, the right to repair means nothing if you don't have access to the parts you need to fix Apple products. And of late, Apple have been preventing their suppliers from selling parts to third parties.

The notion of ip is so deeply ingrained in the US, that I doubt you'll see the kind of Chinese bazaar that you really need. The US will only adapt when China gets significantly ahead.

> I doubt you'll see the kind of Chinese bazaar

The point is that that's what you had (admittedly on a much smaller scale) in the US, but that it's now disappearing, seemingly in response to the push for Right to Repair. Watch his latest video.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#233

Post by mafredri »

iknowstuff wrote: post #202
freeqaz wrote: post #28

Earlier quoted context omitted.

I just swapped from Android to an iPhone for privacy concerns. The other side of the fence is pretty user hostile as well. Google makes you disable a lot of functionality on the phone if you try to get out of their invasive tracking. And they are constantly nuking apps that I use like Google Play Music and Google Inbox. Maybe check out PinePhone if you're interested in hacking something together!

Fun fact, Google allows end to end encrypted backups, but Apple - due to pressure from the FBI - decided to keep access to your iCloud backups. https://www.reuters.com/article/us-apple-fbi-icloud-exclusiv... So if you use their cloud services, both Apple and Google have access to your photos, but Apple has access to all of your whatsapp and signal conversations, while Google does not (if you decide to password protec…

This is not true for Signal, the conversations are safe as they are stored on device only, not in iCloud.

https://support.signal.org/hc/en-us/articles/360007059752-Ba...

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#234

Post by rogy »

SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

Apples demolition of their entire universe of music products is unbelievably frustrating.

I know iTunes never got a great rep but it worked, and iTunes Match was fantastic. Now however they still charge for it, except its totally broken unless you instead pay for Apple Music (9.99/mo instead of 24.99/year).

Annoyed but there really isn’t much alternative on that front.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#235

Post by fooker »

shoo_pl wrote: post #156
pkorzeniewski wrote: post #112

I can't wrap my head around Apple customers, most of the people I know that use mainly Apple products had a surprisingly amount of major issues with them but continued to buy Apple stuff only, it's like an addiction.. For example screen stopped working in a 3-year MacBook so what did the guy do? Bought new one because fixing was too expensive. Another one had a problem with the keyboard in MacBook which is one of the…

If it only were that simple... I'd gladly abandon Apple ecosystem long time ago. For a lot of professional people it's mostly a matter of time vs cost. I am a developer, mostly working with ruby & python these days. What my options are? Mac, Windows and Linux. Let's sum it down: - Windows. Took them like 20 years to figure out how to make a working Terminal so no, really not a good candidate for people like me. I am…

>you want to upgrade your httpd

Which is something more or less impossible on the other systems you have mentioned.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#236

Post by plow-tycoon »

jrochkind1 wrote: post #100
andyhmltn wrote: post #18

I'm currently having to go through a home insurance claim for a similar reason. I stupidly took one of the keys off and bent a bit of plastic getting it back on. The damaged part of the key is on the keycap itself, rather than the mechanism underneath. Silly mistake but I imagine not super uncommon. Took it to an Apple store and was quoted £700 to fix it which is equivalent to almost half the cost of the laptop. For…

Some years ago I had the tech at the Apple store replace a single damaged key on my laptop for me completely free, he had a drawer full of keycaps, it took him five minutes, he was just like, no problem, bye. Times have changed. :(

That's sort of what I was hoping for in this case. In the past, I've brought my laptop in, and per their discretion they've either honored a repair program or just made a quick fix.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#237

Post by plow-tycoon »

pkorzeniewski wrote: post #112

I can't wrap my head around Apple customers, most of the people I know that use mainly Apple products had a surprisingly amount of major issues with them but continued to buy Apple stuff only, it's like an addiction.. For example screen stopped working in a 3-year MacBook so what did the guy do? Bought new one because fixing was too expensive. Another one had a problem with the keyboard in MacBook which is one of the…

It is baffling sometimes, but I think the inclination for people to just replace their device is why it was necessary to post this. If someone isn't rich, they should be getting more longevity out of their products, but it's easy to pressure someone into the replacement with some fuzzy numbers.

For my current mbp, (the one used in the comparison) I only have it because my late 2013 model was stolen, and needed a new machine quickly. Then I got the 2018 fn key 13" which I was forced to first replace the screen on, then the logic board, then the entire computer under warranty. They gave me the 2019 model as a replacement.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#238

Post by plow-tycoon »

jonwachob91 wrote: post #148

I hope Luke Tully is around and reading these comments, the only contact he has on his site is the twitter and he looks inactive on it. But his 2015 MBP delamination is covered by an Apple Recall from many years ago! He doesn't have to pay a dime to get that issue fixed. I first took my 2015 MBP to Apple a few years ago for the delamination problem and was told it was covered under a recall notice, but at the time I…

Yep. I haven't updated the site much lately, and quit twitter years ago.

Oddly, in the interaction with customer support I posted, there is one comment missing, and that's where the rep says the laptop is outsode the repair window (4 years).

On my personal machine, I used the repair program multiple times because the screens are just so vulnerable to delamination and damage.

To elaborate, when I experienced the issue on my machine in 2018, I also couldn't let them ship it out for a week. I believe they made a note on my file, which worked out in the end, but no subsequent technicians were able to rely on that note and had to do their own inspection

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#239

Post by plow-tycoon »

Thought I'd add here that all the values are in CAD, and that the one comment missing from the official transcript is where the rep states that the computer is out of bounds of the repair program window. It's an odd ommision, but that's how it was downloaded.
Post reply on HN