Earlier quoted context omitted.
> Does anyone blame the postal service? Yes? Do you think the USPS does nothing to detect bombs in the mail? You can’t earn trust by saying “that’s not my problem.”
Ok, fine, they scan for bombs. So people shift to mailing sealed anthrax envelopes (which has happened). A public service is also going to be used by criminals, yet we do not expect the service to be shut down.
Your framing suggests that Firefox Send was a 'public utility', held to the same standard as a power company or a gas company, required to provide service to all who seek it. Firefox Send was not a 'public utility', though, and so it need not be temporary to shut it down in the face of attackers. Apparently the Firefox group decided to make it permanent.
What if Gmail was shutdown without notice tomorrow? Would any lawsuit have standing if refunds were issued that same day? Would free users have any recourse whatsoever? It isn't a public utility, right?