Lightroom app update wipes users' photos and presets, Adobe says not recoverable

Post by prox » Fri, Aug 21, 2020, 6:49 AM UTC

brailsafe wrote: post #102

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I love Affinity publisher and hype their products up as much as I can. For Adobe, could you not have issued a chargeback or in some other way dispute the cancellation?

Post by Polylactic_acid » Fri, Aug 21, 2020, 6:54 AM UTC

hellotomyrars wrote: post #201

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I fell in this trap too and luckily I paid through PayPal. I really don’t like PayPal as a company but from a consumer standpoint they’re useful to me because I am able to terminate billing on the PayPal side of things. Also i have not been burned by PayPal in the few disputes I have had to go through. I wish there was a less shitty option than PayPal with the same level of insulation and dispute resolution. Lots of…

Post by Polylactic_acid » Fri, Aug 21, 2020, 6:56 AM UTC

philliphaydon wrote: post #156

pfranz wrote: post #148

Earlier quoted context omitted.

The rub with all of these services is that your account is burned in addition to your credit card. You can walk away from the remaining 11 months of Lightroom as long as you don't need to continue using Premiere for a project or rely on them for any other ongoing service like downloading stock photos you purchased through them (I think I remember seeing that service?) Similarly, doing this to a Steam account or iTune…

Are there any subscriptions on Steam to do this to? I thought temp credit cards were meant to solve passing your real cc details to a merchant for 1 off transactions or when things like adobe do sketchy stuff. If you're buying games on steam it shouldn't matter if you use a temp credit card or not.

Post by aikinai » Fri, Aug 21, 2020, 7:02 AM UTC

elektronaut wrote: post #134

gwittel wrote: post #88

Earlier quoted context omitted.

How’s its catalog? One thing I like about Lightroom is the catalog is just files on disk vs a giant database in say Aperture. I like having my own file layout and would hate to give that up.

It’s just files inside a magic folder. Edits are stored in sidecar files. So even if the database is corrupted, you can still recover. You don’t need to have your photos inside the catalog either, they can be referenced externally. If you like to maintain your own structure, you might like the Sessions feature. It’s an folder-based alternative to the monolithic catalog.

Post by Aachen » Fri, Aug 21, 2020, 7:12 AM UTC

AdamJacobMuller wrote: post #116

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.