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Lightroom app update wipes users' photos and presets, Adobe says not recoverable

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Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#142

OK, seriously now...first Canon, now Adobe? Am I missing something here, what's going on?!

Lots of people are still paying out the nose for Lightroom; not that many people have switched to Capture One; Apple axed Aperture; Adobe thinks, probably correctly, that most people will accept whatever garbage Adobe shoves down their throats.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#143

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

I wonder if OP could have changed his CC number to a disposable CC instead of paying out 11 months to cancel?

You can also buy prepaid debit cards at supermarkets, post offices, etc (at least in Australia) which allow you to do the same thing.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#144

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

Couldn't you have changed your CC number and email to disposable ones, and then written off the account?

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#145

Yet another tick on the list of "ways mobile devices are not real computers". If something erases my files I ought to be able to run a recovery scan and get them back in minutes, assuming they haven't been overwritten with new data.

That doesn't work so well with SSDs :( https://www.howtogeek.com/125521/htg-explains-why-deleted-fi...

A real computer can run automatic backups to a second local disk or over your home network. Even if you do feel like paying Apple for adequate iCloud backup storage you're consuming bandwidth and using large amounts of data.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#146
post #58

Earlier quoted context omitted.

Regardless of the apology, Adobe should not be allowed to simply dismiss that they deleted user files. In effect, due to Adobe negligence, they have destroyed user intellectual property. A signal and example needs to be made. Individual users can sue for damages -- lost value and opportunity -- illegal destruction of property. The computer fraud and abuse act could also be applied for criminal charges -- Adobe misuse…

This happened on the user's phone. The issue is at what point negligent authorized access becomes unauthorized access. "Exceeds authorized access" is a criminal charge under the Computer Fraud and Abuse Act. A contract cannot override criminal law. This is really complicated, see [1]. An EULA, though, might not be enough to get Adobe out of this. Especially if a third party, not a party to the EULA, owned the photo.…

I don't think it's wise to push for expansion of criminal liability of software bugs. Civil courts provide enough remedy here.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#147
post #3

Well, this is as good a time as any then to try out Darktable [1]! [1] https://www.darktable.org/

I did this a while ago. I was super excited to try out a digikam + darktable workflow. But the learning curve for darktable is so steep. I am just an amateur photographer who takes landscape photos. I used to make small edits using Lightroom and some panorama stitching. It seemed so straightforward in Lightroom. I am still struggling to figure out how to edit my photos and what modules to use in darktable. I am looking at YT videos and posts on pixlus, but I still have not been able to wrap my head around all the concepts. One day I will hopefully get it...

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#148

Earlier quoted context omitted.

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

I wonder if OP could have changed his CC number to a disposable CC instead of paying out 11 months to cancel? You can also buy prepaid debit cards at supermarkets, post offices, etc (at least in Australia) which allow you to do the same thing.

The rub with all of these services is that your account is burned in addition to your credit card. You can walk away from the remaining 11 months of Lightroom as long as you don't need to continue using Premiere for a project or rely on them for any other ongoing service like downloading stock photos you purchased through them (I think I remember seeing that service?)

Similarly, doing this to a Steam account or iTunes account cuts off your access to all your previously "purchased" content.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#149
post #2

Slight sidebar: it's so frustrating that Adobe made the new Lightroom some cloud based monstrosity. For photographers with serious workflows involving local disks, we're now relegated to "Lightroom Classic" which makes me feel like I'll be discontinued in N years from now. I hope they change course and drop this whole cloud thing, the yearly subscription model is bad enough.

I’ve been shooting for a very long time. And I shoot several sessions per month, and roughly 60gb per session. Sometimes much more, sometimes less. There is no possible way, nor reason, to have all those images in the cloud. I split up my catalogs aggressively, so I don’t really know how many images I have saved. But it’s in the hundreds of thousands. New Lightroom might be OK for the casual photographer. But for the…

What's your local storage setup?

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#150

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

CaptureOne as well: https://www.captureone.com/en/ although their interface is not as good.

Capture One has a perpetual license, you can try it for free and before checkout their price shows the yearly commitment.
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