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Lightroom app update wipes users' photos and presets, Adobe says not recoverable

petapixel.com

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Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#171

Post by Reelin »

petre wrote: post #164
Silhouette wrote: post #113

Earlier quoted context omitted.

A difficulty that has been pointed out on other forums is that after an unexpected delete bug that caused permanent data loss, during any subsequent legal action you may have no evidence to demonstrate what you have lost. If you do have a backup available from elsewhere to demonstrate the damage that was done to your device, you have also demonstrably limited that damage to a small inconvenience in having to restore…

What if you have timestamped file metadata l, but not tge data, or checksumed IDS records? Would that qualify as sufficient evidence?

No. It's evidence that something was lost, but not a measure of the actual damages you suffered. Whose to say if you lost $100 or $100k? In the absence of the lost material there's most likely no way to demonstrate anything.

In this case some sort of statutory deterrent would probably be a much more effective solution. I honestly doubt that regulation is a good solution here though - bugs like this are so severe from a PR perspective that there's already a huge incentive to avoid them.

(This reminds me of that time that Steam on Linux ate every last user file on the system whole. https://github.com/valvesoftware/steam-for-linux/issues/3671)

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#172

Post by jug »

Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

As a Lightroom alternative, Darktable has quickly become a good replacement for me. I used to be a non-believer but turns out I just wasn’t used to it enough. It now has a healing brush at least as good (probably better^) as Lightroom, advanced perspective correction tool etc besides masking tools and other basics of course.

^ https://youtu.be/bWCLRYiNPn8

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#173

Post by lostlogin »

pfundstein wrote: post #143
AdamJacobMuller wrote: post #116

Earlier quoted context omitted.

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

I wonder if OP could have changed his CC number to a disposable CC instead of paying out 11 months to cancel? You can also buy prepaid debit cards at supermarkets, post offices, etc (at least in Australia) which allow you to do the same thing.

My card allows me to switch off online purchases. Not very helpful but possibly prevents the complete killing of an otherwise functional card.

It would be good if cards had a white or black list option.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#174

Post by petepete »

jseliger wrote: post #138
Brajeshwar wrote: post #98

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

CaptureOne as well: https://www.captureone.com/en/ although their interface is not as good.

I'm a huge fan of C1's interface, it feels so intuitive and everything's just where I expect it to be.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#175

Post by nsomaru »

quantummkv wrote: post #168
nsomaru wrote: post #163

Earlier quoted context omitted.

Except the peace of mind and running arbitrary code part

I don't know about software, but pirated games are generally more secure, stable and performant with less spyware than the official games with all the DRM.

Citation needed. I guess you’re probably right but companies are way more accountable than random internet person who modified the dll/binary to work without copy protection.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#176

Post by petepete »

jseliger wrote: post #139
gwittel wrote: post #30

Earlier quoted context omitted.

How did you find the migration? I’ve been resisting Lightroom upgrades as I don’t want the cloud stuff. But as raw support for new cameras falls off it’s getting harder since the two step DNG import is such a pain. Moving to Capture One or something else seems worthwhile. Tried Darktable but wasn’t a big fan.

Capture One is more annoying in a bunch of user interface ways (for example it doesn't default to importing RAWs for some unknown reason) but it is learnable. Expect some time watching how-to videos on YouTube if you want to achieve proficiency.

If you tell C1 to ignore JPEGs in the settings they'll be omitted from the import dialog and won't be imported. That's how it works on v11, at least.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#177

Post by dantondwa »

pier25 wrote: post #61

Affinity Photo or Pixelmator Pro are great replacements for Photoshop. Resolve and Final Cut are much better than Premiere. I'm still looking for a replacement for After Effects and Illustrator though. I've heard Affinity Publisher is a great InDesign replacement although I've never used it.

I can recommend Affinity Designer as an Illustrator replacement.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#178

Post by Reelin »

Dylan16807 wrote: post #137
kmeisthax wrote: post #111

Earlier quoted context omitted.

Part of your Creative Cloud license is insurance/indemnification against third-party infringement claims. That is, if Adobe were to pirate someone else's software, and then that person decided to sue you for copyright infringement, Adobe would defend you. What happened is that Adobe pirated someone else's software - specifically, Dolby's. They slathered surround-sound support into all their apps, but used very questi…

> For example, if they added 5.1 support to Premiere, they'd only count it as a "sale" if you actually opened Premiere and used that particular feature. This is a blatant license violation. I wouldn't say 'blatant'. That seems like a reasonable tactic in a vacuum. I guess they could have made it a separate download and install when you click that menu option, but the end result would be the same.

If it's a free download it still might not fly. I suspect they would have to charge a reasonable fee for providing the specific functionality in order for that approach to work (otherwise the only "sale" was that of the original software).

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#179

Post by laumars »

quantummkv wrote: post #168
nsomaru wrote: post #163

Earlier quoted context omitted.

Except the peace of mind and running arbitrary code part

I don't know about software, but pirated games are generally more secure, stable and performant with less spyware than the official games with all the DRM.

There are other options out there that don’t include DRM but also don’t advocate piracy. For example GOG.com

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#180

Post by Iolaum »

rangibaby wrote: post #155
pfranz wrote: post #148

Earlier quoted context omitted.

The rub with all of these services is that your account is burned in addition to your credit card. You can walk away from the remaining 11 months of Lightroom as long as you don't need to continue using Premiere for a project or rely on them for any other ongoing service like downloading stock photos you purchased through them (I think I remember seeing that service?) Similarly, doing this to a Steam account or iTune…

A reminder that you never have to worry about ANY of this bullshit if you pirate the software

You don't have to worry about that BS if you use free software alternatives either. Plus you get to contribute to an alternative ecosystem that is also a lawful and moral alternative (Because piracy is both illegal and immoral in many circles.)
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