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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#341

Post by xnyan »

myopenid2 wrote: post #238
xnyan wrote: post #83

Earlier quoted context omitted.

Cables. It's fair if they are not a problem for you, but they are for me and getting rid of them is a gamechanger. I move around a lot all day, most days. They were constantly getting caught in things throughout my day and pulling at my ear in a very unpleasant way, or got caught snagged on something like ladder I'm climbing and would go flying out of my ears. Hatred. Airpods (not pro) are fantastic for what they are…

Just grab a regular Bluetooth earphones then. Those $20 ones may seem to be too good to be true, but they work and sound great, and you can replace them on a whim if they do die. Source: owns a cheapass Soundpeat.

I worked for an electronics testing lab for several years and used about, um, maybe 20 pairs of different headphones. Bluetooth sucks and most people’s implementation of it sucks even more. Maybe I have bad luck but almost all Bluetooth devices I have used have been absolute garbage without apple’a OOB pairing.

Re: The AirPods Pro “Rattlegate”

#342

Post by hu3 »

DavideNL wrote: post #315
tingol wrote: post #301

Earlier quoted context omitted.

That's a nice straw man you've built there. This is a mass produced faulty product, not a fringe case where some guy got unlucky and ended up with a subpar purchase.

> This is a mass produced faulty product ...and Apple is replacing them for free.

They replace it for free until they don't.

See top comment on this thread:

> Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do about it.

https://news.ycombinator.com/item?id=23826526

Or this one:

> A couple days later I started to notice the right airpod is rattling. I've used up my warranty now so would have to buy a new pair if I want this fixed.

https://news.ycombinator.com/item?id=23830886

-----------------------------

edit: instantly double downvonted without any replies for demonstrating anecdotes that shine a bad light on Apple. Stockholm Syndrome exhibit A. This is why people take any Apple user input with a grain of salt. They tend to try to shrug problems under the carpet as if these facts would cause them physical pain.

Re: The AirPods Pro “Rattlegate”

#343

Post by jsmith12673 »

waheoo wrote: post #336

> It also started to behave weird as soon as there was a bit of wind. Heh evenmy sony mx3s do this in the wind. So is that the problem? Noise cancelling failure? Generally noise cancelling has problems with wind, air pods are the kind that probably see a lot of use outdoors.

I'll add that my Bose headphones have also always have trouble in the wind. That's to that there not be something wrong with the airpods/bose, but Sony's have a distinct advantage

Re: The AirPods Pro “Rattlegate”

#344

Post by caymanjim »

an_opabinia wrote: post #185
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

> They fix it all, no problem, everything is easy when it's scheduled by appointment.

The fact that you need to schedule an appointment in the first place is horrible customer service. When I buy a product from NewEgg, if there's anything wrong with it, they immediately ship me a new one and a box to return the old one in, no questions asked. When my ThinkPad started having issues eight months after purchase, they sent me a prepaid return box, fixed it, and sent it back quickly. When I've had problems with MacBooks, I've had to schedule an appointment, drive to the Apple store, wait in line, explain my problem, let them ask a zillion irrelevant questions (the equivalent of 'did you try rebooting?'), and then come back in a few weeks to pick it up. They are hostile to customers when it comes to hardware issues, and they almost never admit that their products are faulty. Look at how long it took them to fix the TouchBar and keyboard failures a few years ago.

Apple will fix your product if it's under warranty, but they won't make it easy, and they won't pull a defective product and re-engineer it until the bad press overwhelms them. They're not great at this aspect of customer service.

Re: The AirPods Pro “Rattlegate”

#345

Post by smcleod »

kristofferR wrote: post #207
smcleod wrote: post #177

Earlier quoted context omitted.

I do realise that, Apple's website is where I got the price from and how much I paid. They are $399 (sure, $1 less than $400) in Australia and New Zealand - maybe you're in a different country? Link: https://www.apple.com/au/shop/product/MWP22ZA/A/airpods-pro Screenshot: https://i.imgur.com/lfyAVod.jpg

Australian dollars are worth way less than the American dollars we're talking about.

I didn’t reply to any comment that was talking about the price in the USA, state or suggest I was talking about how much they might cost in the USA and the article was not discussing anything USA specific.

> "Dollar (symbol: $) is the name of more than 20 currencies, including those of Australia, Brunei, Canada, Hong Kong, Jamaica, Liberia, Namibia, New Zealand, Singapore, Taiwan and the United States." - Wikipedia

When you talk about the price of pacemakers, penicillin or Wifi do you expect everyone to talk about them in AUD just because they were invented there?

Just because you (presumably) live the USA doesn’t mean the rest of the internet does.

Re: The AirPods Pro “Rattlegate”

#346

Post by ornornor »

lmilcin wrote: post #128
personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

Don’t forget how they won’t even acknowledge hardware is the problem until 5 years after the device came out and many complained. By that time, they might even be so generous as to offer fixing the problem with a partial recall, long after anyone got rid of their lemon. See the gfx chipset desoldering itself in 2012 (I think it was that year?) MacBooks, the butterfly keyboard that stops working the second a tiny spec of dust gets under it, etc.

Re: The AirPods Pro “Rattlegate”

#347

Post by dangelov »

csomar wrote: post #262
dangelov wrote: post #256

Earlier quoted context omitted.

I had an MBP with a fried motherboard, out of warranty and paid for it to be replaced out of pocket (400 eur or so). Some months later Apple contacted me and WIRED money to my bank account to compensate the cost. This was for an Early 2011 MBP and they had GPU replacement program for it after a lot of reports about issues. All of this in North Macedonia, with no Apple stores (but the fix was done at an authorized res…

Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).

I think your fix would have to be eligible for some program of theirs like the one they had for the GPU issues [1]. Best to check with an authorized reseller/service and have a look at their current Repair Extension programs [2].

[1] https://www.macrumors.com/2017/05/20/apple-ends-2011-macbook... [2] https://support.apple.com/exchange_repair

Re: The AirPods Pro “Rattlegate”

#348

Post by mattmanser »

tingol wrote: post #286
neuronic wrote: post #279

Earlier quoted context omitted.

No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them. The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question. You will read the bad experiences where potential factors such as own faul…

You are literally the example of what he's saying. Any kind of headphones that are $150 and over are expected to work PERFECTLY. It's a fucking high end product, there is no company in the world that would survive having it returned 4 or 5 times without being blasted all over the internet. Except for apple and its mind controlled apologists...

That's not true for a lot of products. Take car, or bicycles, for example.

The high end ones are always breaking down and are extremely expensive to repair.

Same with anything cutting edge. It's new tech, it's not durable tech.

Re: The AirPods Pro “Rattlegate”

#349

Post by sbuk »

mstibbard wrote: post #328
usaphp wrote: post #264

Earlier quoted context omitted.

Apple sold over 60 millions AirPods. Even if 0.01% is affected - thats 6,000 negative complaints for you. The page that is linked to the post has about 200 quoted complaints.

Most people won't post about it though. I had this exact issue (replaced the left airpod 2 weeks ago) but hadn't posted about it. Until this post, anyway!

Significantly more won’t post about their product working as expected.

Re: The AirPods Pro “Rattlegate”

#350

Post by cainxinth »

ben-schaaf wrote: post #224
cainxinth wrote: post #149

Earlier quoted context omitted.

Apple isn’t alone with that strategy. I bought a fairly expensive Dell XPS 15 that was overheating. They literally replaced the mobo (which had an i7 and a GTX 1050 attached to it) four different times... and the entire process was a year long nightmare. Between express shipping, in home techs, and parts, they spent way more than it would have cost to replace the unit. And, it never solved the problem. I have to unde…

Unless you're talking about overheating to the point of shutting down, the CPU/GPU getting to 100+ degrees and throttling is quite common and expected in thin laptops - it's a design choice to prefer light weight and thin over decent cooling and/or underclocking/undervolting and to only throttle near the limit rather than at lower temperatures.

I am very much talking about the unit shutting down from heat. If I plan on rendering video overnight or anything like that, I change the maximum CPU utilization to 97%. If I want to play a modern game with heavy requirements, I set it to 80% or even less.
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