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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#221

Post by gambiting »

cainxinth wrote: post #149
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

Apple isn’t alone with that strategy. I bought a fairly expensive Dell XPS 15 that was overheating. They literally replaced the mobo (which had an i7 and a GTX 1050 attached to it) four different times... and the entire process was a year long nightmare. Between express shipping, in home techs, and parts, they spent way more than it would have cost to replace the unit. And, it never solved the problem. I have to unde…

Same here, just with an XPS13 - the laptop had insane(and I'm not exaggerating) coil whine, and also would randomly not go to sleep just stay on and slowly cook itself in a whatever case you put it in. Dell replaced the mobo 3(!!!) times, then finally replied that it was the last time they will repair that machine due to these issues for me and that was that.

Re: The AirPods Pro “Rattlegate”

#223

Post by shifto »

deathanatos wrote: post #210

> Support agreed that this is a problem and sent a new AirPod. I've had this problem with companies, too. I owned a Belkin router. If the microwave was on, WiFi devices "connected" to the router would lose the connection. The router's front panel LED would go from green to red. When the microwave was done, sometimes the WiFi would recover … sometimes it wouldn't. Support agreed that this was a problem and sent me a n…

I'd also check my microwave if I were you. They shouldn't be leaking so much as to interfere on a home wifi signal.

Re: The AirPods Pro “Rattlegate”

#224

Post by ben-schaaf »

cainxinth wrote: post #149
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

Apple isn’t alone with that strategy. I bought a fairly expensive Dell XPS 15 that was overheating. They literally replaced the mobo (which had an i7 and a GTX 1050 attached to it) four different times... and the entire process was a year long nightmare. Between express shipping, in home techs, and parts, they spent way more than it would have cost to replace the unit. And, it never solved the problem. I have to unde…

Unless you're talking about overheating to the point of shutting down, the CPU/GPU getting to 100+ degrees and throttling is quite common and expected in thin laptops - it's a design choice to prefer light weight and thin over decent cooling and/or underclocking/undervolting and to only throttle near the limit rather than at lower temperatures.

Re: The AirPods Pro “Rattlegate”

#225

Post by tda »

kabes wrote: post #199
WildGreenLeave wrote: post #16

I've gotten both my left and my right Airpod pro replaced on different occasions. My right one after 4 months and my left one 1 month later. So far, all of my friends/coworkers that own the pro's also got them replaced at some point within 6 months, or are dealing with the 'Rattlegate' issue. I am blown away by the quality of the pro, both positive and negative. How is it that we are all paying $280 and still have to…

Isn't a 2 year warranty mandatory in the Netherlands/EU?

for sure, and it is a minimum. Not sure how it works exactly, but if a device fails prematurely (within some reasonably determined expected lifetime) due to manufacturing errors you can claim warrant for longer. You might need legal counsel to actually get it though.

Re: The AirPods Pro “Rattlegate”

#226

Post by lmilcin »

joering2 wrote: post #189
mapgrep wrote: post #165

Earlier quoted context omitted.

This is why I no longer buy AppleCare or any other extended coverage product from Apple. In 2008 I bought a new 15” MacBook Pro and two coverage policies: AppleCare for manufacture issues and Safeware for any accidents. One day in the first year or two the keyboard stopped working, I took it in they replaced it. Then about a week later it wouldn’t boot. I took it in and a tech at the Apple store (Emeryville Calif) in…

How about not buying any product of Apple at all? Whether its laptop, desktop, phone, watch or tablet - there are mature "replacement" for Apple and they work many times even better!

Just because Apple makes things that are difficult to impossible to get repaired doesn't mean they are bad.

Apple doesn't aim at the low end of the market. Users can think of this as another part of the cost of the device.

I have a Thinkpad that is 6 years old. I have spilled things on it twice, and fixed it both times myself (both times completely drenched, once with latte, once with mineral water). I would like it to die but it just refuses to give up. If I was MBP user the problem would have been solved for me a long time ago and I would be happy owner of succession of laptops.

Re: The AirPods Pro “Rattlegate”

#227

Post by lmilcin »

dcow wrote: post #212
CoolGuySteve wrote: post #193

Earlier quoted context omitted.

Apple’s margins are wayyyyy higher than any of the other companies you mentioned. You’d think they could sacrifice some of that margin for a better customer experience when it comes to repair, otherwise what’s the point of buying an Apple device.

Yes but then they wouldn't be the most valuable company in the world.

You seriously think people would pay or buy less of Apple products if they provided better repair options?

Re: The AirPods Pro “Rattlegate”

#228

Post by mnd999 »

an_opabinia wrote: post #185
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

I don't know dude, they've replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it's scheduled by appointment. I'm never at fault for the issue though.

Once they’ve acknowledged a major fault, yeah. But until then it’s denial and nonsense and stupidity. My last Mac was a 2007 MBP - the one with the melty GPU. It’s actually still functional on the third board but the fuss and nonsense around getting the first two replaced when everyone knew there was a common fault (except Apple apparently) was pretty pathetic.

Re: The AirPods Pro “Rattlegate”

#229

Post by Mandatum »

strombofulous wrote: post #19
sephamorr wrote: post #18

Earlier quoted context omitted.

Oh boy, at least it's only annoying. Not sure if this is just because I use 3rd-party bluetooth headphones (bose QC35) and inadequate Apple software testing, but if I try to use headphones for audio and switch to the internal macbook mic, Facetime either freezes or crashes every time.

I bet it's somehow the 35s. Those things have - hands down - the worst bluetooth drivers I've ever encountered

OK, they did BSOD every Windows 10 machine I've tried them on after a few minutes. But when I only have them paired to my iPhone (and only my iPhone), they're perfect.

Re: The AirPods Pro “Rattlegate”

#230

Post by lmilcin »

sukilot wrote: post #191
tbrock wrote: post #188

Earlier quoted context omitted.

That sounds unusable, it's probably a problem with the design. Why ever buy a Dell again?

Because every manufacturer makes lemons.

Shitty customer service is not lemons unless you mean an entire branch of company a lemon.
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