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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#141

Post by russellbeattie »

grawprog wrote: post #57

This might be off topic or overly pedantic but why must this be referred to as 'rattlegate'? How is this a 'gate'? In what way does a line of rattling heaphones resemble an incident where the president of the united States was caught incriminating himself on tape in a hotel? Why must this term be used for everything?

I agree, there has to be an active cover-up or scandal for it to be a "-gate".

But more importantly, your summary of Watergate is wonderful. It reminds me of John Mulaney's line about the NY Post: "It's like you're talking to someone who heard the news, and now they're trying to give you the gist."

I'll let the other pedantics on HN correct you, I'll just encourage you to go read up a bit on the topic so you get the bits in the right order.

Re: The AirPods Pro “Rattlegate”

#142

Post by dreamcompiler »

grawprog wrote: post #57

This might be off topic or overly pedantic but why must this be referred to as 'rattlegate'? How is this a 'gate'? In what way does a line of rattling heaphones resemble an incident where the president of the united States was caught incriminating himself on tape in a hotel? Why must this term be used for everything?

It does seem silly. The name of the hotel where the break-in occurred was Watergate. If it had been a Marriott Courtyard I suppose we'd be calling this "Rattleyard".

Re: The AirPods Pro “Rattlegate”

#143

Post by mleo »

somuchlan wrote: post #55

I just dropped my left airpod pro replacement in the mail today. Fingers crossed this works, I had the right one replaced just three months ago for not charging. The "seal test" never works either for both ¯\_(ツ)_/¯ I do agree these have by far been the most needy/buggy pair of wireless headphones I've owned in the past 5 years (Beats, Bose, Sony, Anker, B&O). Yes, I own a lot of headphones

I have replaced my right AirPod (1 in 3 months), but as yet, these don't hold a candle to the PowerBeats3. I think I went through 5 replacements in 1.5 years.

With PowerBeats, I had to send in the headphones for warranty repair, losing any use (in the couple of cases they maybe, kind of kept working). For the replacement AirPod, at least Apple sent the replacement before I had to send it back to them.

Re: The AirPods Pro “Rattlegate”

#144

Post by pgtruesdell »

kawfey wrote: post #77

I just had my right airpod returned and replaced under warranty, it's only a matter of time before the left goes. It took me two hours to get a person on the phone, and we went through no less than 3 reset cycles. :| Then the advisor told me I have to return it in person to an apple store (which is closed) or to an apple authorized repair store, and mentioned there will be a $29 fee, but fortunately for me, she was r…

I used support via iMessage, and the support rep ran me through one reset cycle and basically said "that sucks" and got me set up with a return. This was approximately two weeks ago, so I wonder if their policies are evolving?

Re: The AirPods Pro “Rattlegate”

#145

Post by Andrex »

grawprog wrote: post #57

This might be off topic or overly pedantic but why must this be referred to as 'rattlegate'? How is this a 'gate'? In what way does a line of rattling heaphones resemble an incident where the president of the united States was caught incriminating himself on tape in a hotel? Why must this term be used for everything?

> This might be off topic or overly pedantic

You are correct.

Re: The AirPods Pro “Rattlegate”

#146

Post by emsy »

I had a different issue. My right AirPod Pro just flat out refused to connect. It was still “hissing” from the NC and making the click noise from the pause gesture. But it wouldn’t connect to my phone, even after resetting the Airopds.

Re: The AirPods Pro “Rattlegate”

#147

Post by Rebelgecko »

samatman wrote: post #137
Rebelgecko wrote: post #98

Earlier quoted context omitted.

Sheesh, this is a big reason why I dislike Airpods. They've turned headphones/earbuds into a piece of disposable tech. Apple wants to be normalize the purchase of a new pair of earbuds every year. It sounds like you're about to be on your 4th pair since 2017. Even just having to replace them twice seems excessive. I'm on my second pair of corded over the ear headphones since 2008. My current ones still work, but one…

I hear this a lot, but headphones and earbuds are distinct products, and earbuds have always been semi-disposable for me. I've only ever had one pair of headphones, which are on their third (fourth?) cable and needed muff replacement on one side. Earbuds? The corded ones last me 2 to 6 months before the thin copper in the cabling work-hardens and breaks. Airpods are semi-disposable as well, and much more expensive, b…

That's fair, in general I wouldn't expect small earbuds to be as repairable or durable as full on headphones.

OTOH, I've been able to keep a pair of wired earbuds going for another year with heat shrink tubing. Even though that isn't great, just that new lease on life I've been able to give them sounds like it's comparable to the Airpods MTBF.

Re: The AirPods Pro “Rattlegate”

#148

Post by mleo »

grawprog wrote: post #57

This might be off topic or overly pedantic but why must this be referred to as 'rattlegate'? How is this a 'gate'? In what way does a line of rattling heaphones resemble an incident where the president of the united States was caught incriminating himself on tape in a hotel? Why must this term be used for everything?

It also doesn't seem like Apple is simply ignoring the issue. They aren't advertising issues with the AirPods pro, but there are support documents which discuss the issue, possible solutions and to contact support if it continues.

Based on my experience and anecdotes presented here, it seems people having this problem are getting it replaced.

That said, what happens when the warranty ends?

Re: The AirPods Pro “Rattlegate”

#149

Post by cainxinth »

lmilcin wrote: post #128
personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

Apple isn’t alone with that strategy. I bought a fairly expensive Dell XPS 15 that was overheating. They literally replaced the mobo (which had an i7 and a GTX 1050 attached to it) four different times... and the entire process was a year long nightmare.

Between express shipping, in home techs, and parts, they spent way more than it would have cost to replace the unit. And, it never solved the problem. I have to underclock it before doing anything very CPU intensive.

Re: The AirPods Pro “Rattlegate”

#150

Post by jborichevskiy »

FireBeyond wrote: post #124
jborichevskiy wrote: post #13

Earlier quoted context omitted.

I had my faulty Airpod replaced via mail after calling them. They ship you a working one with a return label and you have a few days to send your broken one back. They also put a hold on a card as a deposit.

No idea why Apple, one of the richest companies in the world, and "all about the customer" needs to place a hold on my card for a warranty replacement. I've exchanged a faulty $3,000 camera on Amazon and they overnighted the replacement, and said that if I didn't return the faulty one within 30 days they'd charge me. They didn't pre-auth or hold funds. Better hope you have a credit card, I guess.

Absolutely agree.

My list of questions that begin with “no idea why Apple, one of the richest companies in the world...” is quite long.

Most recently posed here https://jborichevskiy.com/posts/spending-electronics/

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