I contacted apple support and got a new pair. Free (with credit card hold until I sent the defective pair back).
So far so good.
But if it happens again... yeah not sustainable.
The AirPods Pro “Rattlegate”
11–20 of 473 posts
Re: The AirPods Pro “Rattlegate”
#12[deleted]
Re: The AirPods Pro “Rattlegate”
#13I have this issue; have been waiting for the apple stores to re-open, wasn't aware it was wide-spread.
I had my faulty Airpod replaced via mail after calling them. They ship you a working one with a return label and you have a few days to send your broken one back. They also put a hold on a card as a deposit.
Re: The AirPods Pro “Rattlegate”
#14Does anyone know a workaround for having to switch microphone to Internal on MacBook Pro every time you connect AirPods Pro to avoid terrible sound quality?
that's a bluetooth limitation likely on the macbook side, so i think the answer is "buy a new macbook pro".
Re: The AirPods Pro “Rattlegate”
#15Had this issue on AirPods Pro, first with the left ear approx. 2 months after purchase and then with the right ear approx. 6 months after purchase. In both cases Apple replaced at no cost.
Re: The AirPods Pro “Rattlegate”
#16I've gotten both my left and my right Airpod pro replaced on different occasions. My right one after 4 months and my left one 1 month later. So far, all of my friends/coworkers that own the pro's also got them replaced at some point within 6 months, or are dealing with the 'Rattlegate' issue.
I am blown away by the quality of the pro, both positive and negative. How is it that we are all paying $280 and still have to replace them every year.
One good point is, Apple is sending replacements out without any questions asked other than 'is it making that sound?'. The replacement flow is really smooth too: Call or chat -> CreditCard got charged -> Left or right replacement is send via UPS -> You replace the specific side that isn't working correctly -> You pack the broken one in the bag that is included -> You return it for free at a UPS point. Obviously, this won't work anymore after a year of use because after that they are out of warranty. (At least in The Netherlands)
Re: The AirPods Pro “Rattlegate”
#17I have this exact issue. The “fix” was to never use either NC or transparency. Just park it on the middle option. I really dislike this product.
For me this issue persists even in all the other "modes". The support chat advised me to take off the rubber tips and try them without for testing and it didn't make any rattle noises then. I don't really understand how that can be the reason.
Re: The AirPods Pro “Rattlegate”
#18Does anyone know a workaround for having to switch microphone to Internal on MacBook Pro every time you connect AirPods Pro to avoid terrible sound quality?
Oh boy, at least it's only annoying. Not sure if this is just because I use 3rd-party bluetooth headphones (bose QC35) and inadequate Apple software testing, but if I try to use headphones for audio and switch to the internal macbook mic, Facetime either freezes or crashes every time.
Re: The AirPods Pro “Rattlegate”
#19Does anyone know a workaround for having to switch microphone to Internal on MacBook Pro every time you connect AirPods Pro to avoid terrible sound quality?
Oh boy, at least it's only annoying. Not sure if this is just because I use 3rd-party bluetooth headphones (bose QC35) and inadequate Apple software testing, but if I try to use headphones for audio and switch to the internal macbook mic, Facetime either freezes or crashes every time.
I bet it's somehow the 35s. Those things have - hands down - the worst bluetooth drivers I've ever encountered
Re: The AirPods Pro “Rattlegate”
#20Does anyone know a workaround for having to switch microphone to Internal on MacBook Pro every time you connect AirPods Pro to avoid terrible sound quality?
that's a bluetooth limitation likely on the macbook side, so i think the answer is "buy a new macbook pro".
I have this issue on a new MBP 16, and it seems like something forces the Bluetooth codec to switch whenever the mic on the BT device is active.