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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#281

Post by steedsofwar »

I'm on my 3rd or 4th pair. The current ones need to be replaced as they rattle, first appearing in the left now the right are progressively following suit.

They are convenient and work well, however the fault rates are incredible. As soon as apple store opens back up I'll be replacing them for 5th time. At this point, I have given up and probably go back to SoundMagic in ears or something with noise cancelling that I can use while riding my motorbike.

PS: I didn't purchase apple care, and my friends/colleagues haven't had any issues.

Re: The AirPods Pro “Rattlegate”

#282

Post by rozularen »

steedsofwar wrote: post #281

I'm on my 3rd or 4th pair. The current ones need to be replaced as they rattle, first appearing in the left now the right are progressively following suit. They are convenient and work well, however the fault rates are incredible. As soon as apple store opens back up I'll be replacing them for 5th time. At this point, I have given up and probably go back to SoundMagic in ears or something with noise cancelling that I…

Does apple replace them for free?

Re: The AirPods Pro “Rattlegate”

#283

Post by HPsquared »

sbierwagen wrote: post #263
unicornfinder wrote: post #255

Earlier quoted context omitted.

You say that, from what I've experienced their support is far inferior in the UK to what you'd get in the US.

The UK is a first world country? They're not in the EU.

Neither is the USA to be fair.

Re: The AirPods Pro “Rattlegate”

#284

Post by ZoomZoomZoom »

neuronic wrote: post #279
ZoomZoomZoom wrote: post #267

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them. The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question. You will read the bad experiences where potential factors such as own faul…

>You insinuate that people are too stupid

Absolutely not.

I don't insinuate anything, I'm as straightforward as it can be: There's a very specific type of relationship between Apple, their users and their non-users that's very interesting from the point of view of behavioral economics, psychology and cultural studies. I'm not sure every side is at win there, to put it mildly.

I'd also like to read any studies on this topic, if they exist.

Re: The AirPods Pro “Rattlegate”

#285

Post by HPsquared »

mapgrep wrote: post #165
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

This is why I no longer buy AppleCare or any other extended coverage product from Apple. In 2008 I bought a new 15” MacBook Pro and two coverage policies: AppleCare for manufacture issues and Safeware for any accidents. One day in the first year or two the keyboard stopped working, I took it in they replaced it. Then about a week later it wouldn’t boot. I took it in and a tech at the Apple store (Emeryville Calif) in…

In that situation, get it in writing from the Apple person that they're not covering it because 'liquid damage' and take them at their word (who's to say it didn't have liquid spilled on it when you weren't watching), then claim for accidental damage. You can be fully honest - no fraud here surely?

Re: The AirPods Pro “Rattlegate”

#286

Post by tingol »

neuronic wrote: post #279
ZoomZoomZoom wrote: post #267

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them. The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question. You will read the bad experiences where potential factors such as own faul…

You are literally the example of what he's saying.

Any kind of headphones that are $150 and over are expected to work PERFECTLY. It's a fucking high end product, there is no company in the world that would survive having it returned 4 or 5 times without being blasted all over the internet. Except for apple and its mind controlled apologists...

Re: The AirPods Pro “Rattlegate”

#287

Post by HPsquared »

lmilcin wrote: post #226
joering2 wrote: post #189

Earlier quoted context omitted.

How about not buying any product of Apple at all? Whether its laptop, desktop, phone, watch or tablet - there are mature "replacement" for Apple and they work many times even better!

Just because Apple makes things that are difficult to impossible to get repaired doesn't mean they are bad. Apple doesn't aim at the low end of the market. Users can think of this as another part of the cost of the device. I have a Thinkpad that is 6 years old. I have spilled things on it twice, and fixed it both times myself (both times completely drenched, once with latte, once with mineral water). I would like it…

Also keep in mind Apple won't have to pay full retail on a replacement item.

Re: The AirPods Pro “Rattlegate”

#288

Post by duncanawoods »

mantap wrote: post #214
sukilot wrote: post #190

Earlier quoted context omitted.

You bought insurance, got your claim certified by Apple, and refused to file your claim, throwing away $2000 to spite Apple, and then gave Apple another $2000? Your accident was buying a computer from a company who didn't honor their warranty, or something that happened when you weren't watching.

They said it would have been insurance fraud. Would you commit fraud to recover $2000? How much is your freedom worth?

I don't see much issue with making an accident claim given there is "proof of an accident that I did not witness". If the insurance denies Apple's proof is sufficient then the ball is back in their park.

Re: The AirPods Pro “Rattlegate”

#289

Post by coayer »

derefr wrote: post #139
Rebelgecko wrote: post #98

Earlier quoted context omitted.

Sheesh, this is a big reason why I dislike Airpods. They've turned headphones/earbuds into a piece of disposable tech. Apple wants to be normalize the purchase of a new pair of earbuds every year. It sounds like you're about to be on your 4th pair since 2017. Even just having to replace them twice seems excessive. I'm on my second pair of corded over the ear headphones since 2008. My current ones still work, but one…

I mean, professional in-ear monitors have always been disposable tech, because they’re used by performers who treat them very harshly (which is most of the point of the product category in the first place.) Insofar as AirPods Pro are “Pro” in that sense, I would imagine their target audience is used to it.

Is it possible to even use them on stage? Seems like you wouldn't want active noise cancelling or Bluetooth for that

Re: The AirPods Pro “Rattlegate”

#290

Post by schwartzworld »

neuronic wrote: post #279
ZoomZoomZoom wrote: post #267

This thread shows the absurd level of Stockholm Syndrome between Apple users. Year after year of user hostility and people still write "at least Apple has great service" (which is clearly not the case for a noticeable part of users here).

No it doesn't. Apple has shipped an insane amount of AirPods and even if a minuscule amount is affected by the hardware issues, thousands of people will still experience them. The same goes for Apple support: you won't read online complaints from people who got their laptop immediately replaced or who were sent a new keyboard without question. You will read the bad experiences where potential factors such as own faul…

found the apple fanboy
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