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The AirPods Pro “Rattlegate”

annoying.technology

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Re: The AirPods Pro “Rattlegate”

#191

Post by sukilot »

tbrock wrote: post #188
cainxinth wrote: post #149

Earlier quoted context omitted.

Apple isn’t alone with that strategy. I bought a fairly expensive Dell XPS 15 that was overheating. They literally replaced the mobo (which had an i7 and a GTX 1050 attached to it) four different times... and the entire process was a year long nightmare. Between express shipping, in home techs, and parts, they spent way more than it would have cost to replace the unit. And, it never solved the problem. I have to unde…

That sounds unusable, it's probably a problem with the design. Why ever buy a Dell again?

Because every manufacturer makes lemons.

Re: The AirPods Pro “Rattlegate”

#192

Post by sukilot »

george_perez wrote: post #180
personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

Same here. From Puerto Rico, too. I thought about sending my AirPods Pro to my relative living in FL, but with COVID-19 shipping delays I didn't want to risk missing the extremely narrow shipping window to send back the broken AirPods. They were all "Yep, this sounds like a problem! Let me set up a repair" until I sent my Puerto Rico address. Terrible support for non US-mainlanders.

File a chargeback on your credit card.

Or send the pods to FL and then file the claim.

Re: The AirPods Pro “Rattlegate”

#193

Post by CoolGuySteve »

wil421 wrote: post #172
lmilcin wrote: post #128

Earlier quoted context omitted.

This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…

How is this a feature of Apple? I had the same experience with Sony Vaio’s in the early 2000s, corporate Dells, HP zBooks, and Apple Mac’s. Either they don’t bat an eye at the repair or they interrogate you about a liquid indicator or some other small issue to get out of it. Going through it with my HP zBook that is making a squeaking sound from the speaker. “I do hear a little noise but the speaker works fine. No pr…

Apple’s margins are wayyyyy higher than any of the other companies you mentioned.

You’d think they could sacrifice some of that margin for a better customer experience when it comes to repair, otherwise what’s the point of buying an Apple device.

Re: The AirPods Pro “Rattlegate”

#194

Post by balladeer »

pgtruesdell wrote: post #144
kawfey wrote: post #77

I just had my right airpod returned and replaced under warranty, it's only a matter of time before the left goes. It took me two hours to get a person on the phone, and we went through no less than 3 reset cycles. :| Then the advisor told me I have to return it in person to an apple store (which is closed) or to an apple authorized repair store, and mentioned there will be a $29 fee, but fortunately for me, she was r…

I used support via iMessage, and the support rep ran me through one reset cycle and basically said "that sucks" and got me set up with a return. This was approximately two weeks ago, so I wonder if their policies are evolving?

Is there an iMessage support for Apple? I never knew that. I only see website chat and phone (call back) options in India.

Re: The AirPods Pro “Rattlegate”

#195

Post by _bxg1 »

DominikPeters wrote: post #182
_bxg1 wrote: post #38

I've had the same issue. And another, more important one: the noise-cancelling/passthrough features have gradually ceased to work entirely. I replaced one bud when this started happening and was making things asymmetrical (super annoying), then noticed the new one was noise-cancelling more than the "still good" one, indicating that the other one had started degrading too. Eventually both of them stopped working for a…

A common theory on forums is that noise cancellation was reduced by a firmware update (to version 2B588), for unknown reasons.

That isn't what I'm talking about here. It's most obvious on passthrough: there's simply almost no sound being picked up by the ambient mics.

Re: The AirPods Pro “Rattlegate”

#196

Post by mandeepj »

george_perez wrote: post #180
personlurking wrote: post #62

Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…

Same here. From Puerto Rico, too. I thought about sending my AirPods Pro to my relative living in FL, but with COVID-19 shipping delays I didn't want to risk missing the extremely narrow shipping window to send back the broken AirPods. They were all "Yep, this sounds like a problem! Let me set up a repair" until I sent my Puerto Rico address. Terrible support for non US-mainlanders.

> non-US mainlanders

should be US non-mainlanders

Re: The AirPods Pro “Rattlegate”

#197

Post by anonu »

Well thats a bummer to hear. I finally pulled the trigger and upgraded to the Pro after a pretty happy/successful run with the originals (1G).

Actually my revelation that the Pros are inferior came on the first day before I even popped them in my ear. You can tell just by holding the 1Gs and the Pros in your hand: note the clearance between the lid and body on the 1G is almost non-existent compared to the Pro - a sign of better build quality. When you pop open the lid on the Pros, you note they dont fit snugly in the case. You can easily wiggle them around making me wonder if the charging contact will be a problem later on.

Re: The AirPods Pro “Rattlegate”

#199

Post by kabes »

WildGreenLeave wrote: post #16

I've gotten both my left and my right Airpod pro replaced on different occasions. My right one after 4 months and my left one 1 month later. So far, all of my friends/coworkers that own the pro's also got them replaced at some point within 6 months, or are dealing with the 'Rattlegate' issue. I am blown away by the quality of the pro, both positive and negative. How is it that we are all paying $280 and still have to…

Isn't a 2 year warranty mandatory in the Netherlands/EU?
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