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Apple store workers should be paid for time waiting to be searched, court rules

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Re: Apple store workers should be paid for time waiting to be searched, court rules

#322

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American money doesn’t degrade into microplastics which pollute our oceans, but is made of artisanal paper made by only a few fine craftsmen.

Cotton. Artisanal cotton/linen hybrid.

I had been under the impression that it's a hemp/linen mix...

Nope. From [1]: Federal Reserve Notes are made of 75% cotton and 25% linen fibers.

[1]https://en.wikipedia.org/wiki/Federal_Reserve_Note

Re: Apple store workers should be paid for time waiting to be searched, court rules

#323
post #305
post #97

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>ripped $20 bill This is a hilarious problem to anyone who has been using polymer bills for nearly a decade.

Just use cards. They don't tear. -Scandinavia

I keep my credit card in the back pocket of my trousers (like I would keep cash). I need to reorder the card every 3-12 months from the bank, as the chip breaks from sitting on it.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#324
post #193

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In the minds of the corporate workers that came up with the Apple Store Brand Story, every Apple Store employee is your best friend and will jump at the opportunity to assist you, Apple's most loyal customer, with anything you need. So of course they're not going to make you wait in line like the PC Guy from those ads from 10 years ago would; they will be waiting for you when you walk in, just like Hachikō waited eac…

Perhaps they should keep a few staff in reserve as the equivalent of "tier-2 technical support", such that those people never deal with the mundane stuff, and so never get driven to distraction by the inanity of it. Oh, wait, that's the Apple Store Business team, isn't it?

They used to do that. In the Apple Store video Steve put together, he explained that the geniuses would be well trained Mac technicians that could fix most anything, and when they couldn’t, there was a phone they could pick up to talk to a engineer at HQ.

Now, due to cost (although price has gone up for the stuff), the Geniuses are no longer trained at HQ, and there are now lower level “technicians” that can’t do much more than give you a new phone.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#325
post #38

This is how you undermine employee loyalty to the point where they start stealing.

Exactly this. I don't live in North America so perhaps there's different expectations there, but I'd be more worried about staff cohesion and loyalty than of occasional thefts. How should any employee take a company's concern about theft seriously when the same company is so brazenly committing theft of an employee's time?

I have completely given up trying to understand the mentality that surrounds work in the US (At least service work).

Re: Apple store workers should be paid for time waiting to be searched, court rules

#326

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Tim already has you covered, it's called shipping with required signature. They can deliver to your home or work.

Amusingly enough I've had that method fail while ordering an iMac a few years ago. I requested delivery-with-signature on a $4k iMac and it got delivered to another house three blocks away. They didn't ask for the signature (though they were supposed to); they just left a $4k computer on the curb. It was marked as delivered. I'm lucky to have an honest neighbor who brought it to my doorstep (no thanks to Apple and th…

That's the couriers problem then. If a signature was required for a $4k item it's contingent on them to get it into the receiver's hands. Your neighbor saved you and the courier a great deal of money. Apple would have filed a claim and sent you another $4k iMac that UPS/Fedex/DHL would be paying for.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#327
post #213

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Anything worth over $500 is going to automatically require a signature on delivery, so little chance it’ll just get tossed off the truck.

Hah. About half the Signature Required deliveries I've received from Apple (and Dell, to be fair) at my home... haven't.

You need to ask them to ship it as “adult signature required” I’ve never been able to get out of it when they need an adult to sign.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#328

The whole concept of searching your employees after their shift just pisses me off. Just install security cameras and track your inventory. If your inventory is off, check the security footage. This isn't rocket science.

The morale destruction must be enormous, being treated like a potential criminal at the end of each workday. Seems like a tech company should have a tech solution to this.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#329

Earlier quoted context omitted.

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

Had a similar but less dramatic experience happen this last December when I decided to trade in and purchase an iPhone 11. There was a dead pixel on the screen so I return + exchanged it, however Apple quoted me a different price after the exchange. No idea house this happened, but they still let it go through. What takes the cake is when the genius at the pickup line tried to give me two pairs of AirPods as I was le…

My girlfriend's track pad was acting up. The Genius said it wasn't working because she had Google Chrome installed, and wasn't using Safari.

I'm not an Apple guy myself, but I lost a lot of respect for them as a company.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#330
post #285
post #219

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Depending on where you live and what you prioritize. Among the people I know, very few own their apartment or use a car. And a $50k car is not the cheapest either... In the US it might be an average, but here in Europe where the public transportation works well you have to be making a lot of money to have a $50k car be worth it in the city. In my case, it could then be argued that the average person doesn't own a car…

Watches are basically obsolete today. I expect them to gradually drop in value over the next 50 years as older generations die off. Especially mid-tier ones. Top of the top will maintain value because of demand from eccentrics and low-tier ones don't have much value in the first place.

I agree about the high end market always being there. Makers like MB&F are essentially making kinetic sculptures that you wear.

At the lower end of the market, Apple alone makes something like $35 billion on watches from nothing a decade ago.

Mid-tier makers like Rolex haven't been able to meet demand for a decade now.

I think a lot of the smaller manufacturers will go away. There's something like 500 watch companies in Switzerland alone and I'm guessing most of those don't have much of a future.

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