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Cancelling Dropbox Pro is hard

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Re: Cancelling Dropbox Pro is hard

#171

Post by chrischen »

briandear wrote: post #142
towelr34dy wrote: post #92

Earlier quoted context omitted.

So much this. I LOVE paypal as a user because of it. All my subscriptions go through it and if it isn't offered via paypal, I'll reconsider. I love to see a list of all my subscriptions with the ability to unilaterally cancel my subscription at any time via PayPal... I never even contact the companies I 'unsubscribe' from... I simply remove their access to my paypal.

Other than PayPal monetizing your payment history, sure it’s great. Apple makes it even easier. This is tangential, but on the topic of PayPal and privacy, this article is interesting about PayPal and HIPAA: https://simple.icouch.me/blog/is-paypal-hipaa-compliant-revi... Short answer: if privacy matters, PayPal is a non-starter. I don’t want news publishers to have my information either. I know publishers like to how…

Pretty sure Chase and banks do the same.

Re: Cancelling Dropbox Pro is hard

#172

Post by user5994461 »

fencepost wrote: post #51
maz1b wrote: post #36

Earlier quoted context omitted.

Can you expand further on this?

If you have a contract for a service, quite often simply stopping paying does not end the contract - it just builds up charges and past-due fees. If you stop paying your electricity bill, the utility doesn't cut you off immediately - they keep providing service (availability of electricity, even if you're not using any because you flipped the circuit breakers) and charges keep accruing. Eventually services will be cu…

That's not entirely comparable.

For utilities, you always pay much later after it was consumed. At least a whole month usually. It's a fundamental constraint with distributing water and electricity. You're always in debt with the utility provider.

For a newspapers subscription, you always pay in advance. They can cut it anytime. There is no reason for them to give you access if you didn't pay.

Re: Cancelling Dropbox Pro is hard

#173

Post by [deleted] »

bennylope wrote: post #72
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

The NYT at least lets you use PayPal. When I wanted to cancel I couldn't even get through to a rep, so I just switched my payment method to PayPal and then deauthorized the recurring payment from PayPal.

[deleted]

Re: Cancelling Dropbox Pro is hard

#174

Post by discreditable »

briandear wrote: post #142
towelr34dy wrote: post #92

Earlier quoted context omitted.

So much this. I LOVE paypal as a user because of it. All my subscriptions go through it and if it isn't offered via paypal, I'll reconsider. I love to see a list of all my subscriptions with the ability to unilaterally cancel my subscription at any time via PayPal... I never even contact the companies I 'unsubscribe' from... I simply remove their access to my paypal.

Other than PayPal monetizing your payment history, sure it’s great. Apple makes it even easier. This is tangential, but on the topic of PayPal and privacy, this article is interesting about PayPal and HIPAA: https://simple.icouch.me/blog/is-paypal-hipaa-compliant-revi... Short answer: if privacy matters, PayPal is a non-starter. I don’t want news publishers to have my information either. I know publishers like to how…

Pretty much any credit card mines your purchases. PayPal isn't special in this regard.

Re: Cancelling Dropbox Pro is hard

#175

Post by yayadarsh »

sambucini wrote: post #22

Retain with pain.. The other day I tried to delete my udacity account. No button in settings, I mailed support, they asked my to mail legal (apparently they don't fwd mail..). From legal I received the following response: Hello, We are in receipt of your request to delete your account. We are sorry you want to leave the Udacity family; you will be missed. Before we can proceed with fully processing your request, we n…

Thanks for this. Just opened a support case to delete my account.

Re: Cancelling Dropbox Pro is hard

#176

Post by api »

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

If I have to call to cancel I usually just make a fraud complaint. It causes more pain to the company in exchange for hassling me this way. I will also never ever EVER use you again if you do this, and I will provide a terrible review of your product to anyone who asks.

Pretty much any kind of slimy "roach motel" sales or customer retention tactic get your company instantly placed in the bottom circle of hell in my mind.

Re: Cancelling Dropbox Pro is hard

#177

Post by tomschlick »

SteveNuts wrote: post #151
ianai wrote: post #146

Earlier quoted context omitted.

There should be a way to cancel this sort of thing with your bank. On a recurring basis.

I suppose you could use something like Privacy.com and just revoke the card.

Thats a good way to get 100 calls from a collection agency.

Re: Cancelling Dropbox Pro is hard

#178

Post by rootusrootus »

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

Happened to me too. Guy actually laughed at me when I refused a six-months-for-free-if-you-stay option. In that instant I committed to never giving the NYT another dime of my money.

Another one is the ACLU. Easy to start, damn near impossible to stop without just canceling your card. All I wanted to do is change to a different card, but they ignore me. Great way to ruin your reputation.

Re: Cancelling Dropbox Pro is hard

#179

Post by herodotus »

When I tried to cancel Britbox, I went to account settings, where I saw a message that said "Please cancel your subscription using the device you used to sign up." I saw this message on my iPhone and my iMac. Who knows or cares where I signed up? I had to phone to cancel my subscription.

Re: Cancelling Dropbox Pro is hard

#180

Post by benatkin »

sqldba wrote: post #155
towelr34dy wrote: post #92

Earlier quoted context omitted.

So much this. I LOVE paypal as a user because of it. All my subscriptions go through it and if it isn't offered via paypal, I'll reconsider. I love to see a list of all my subscriptions with the ability to unilaterally cancel my subscription at any time via PayPal... I never even contact the companies I 'unsubscribe' from... I simply remove their access to my paypal.

Just be careful with this. Some companies will treat this as if it were a bounced check and keep your debt going.

I wouldn't put it past they NYT to do it. They could say that for privacy reasons the billing department can't view the last time you were logged into your account, and boom, they can argue that if they didn't pursue payment, you could be getting features from your paid account for free.
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