I think the real solution is to use a one time use credit card number which you can deactivate if its too hard to cancel a free trial.
Cancelling Dropbox Pro is hard
21–30 of 412 posts
Re: Cancelling Dropbox Pro is hard
#22Retain with pain..
The other day I tried to delete my udacity account. No button in settings, I mailed support, they asked my to mail legal (apparently they don't fwd mail..). From legal I received the following response:
Hello,
We are in receipt of your request to delete your account. We are sorry you want to leave the Udacity family; you will be missed.
Before we can proceed with fully processing your request, we need to verify your information. We take these steps to minimize risk to the security of your information and of fraudulent information and removal requests. Specifically, we ask that you provide the following pieces of information:
- Username and email address associated with your Udacity User Account (if different from the one you provided in your initial request);
- Online Courses currently or previously enrolled in;
- Approximate date of User Account registration;
- Country of residence; and
- A statement under penalty of perjury that all information in your request is truthful and that this is your User Account or that you have the authorization to make the request on behalf of the owner of the User Account.
If, after you have provided the above information, we are unable to verify your identity and/or authority to issue the request, we may reach out to you for further verification information.
As a reminder, any deletion actions we take in response to your request are not reversible and may result in Udacity (or you) being unable to retrieve information about your account, enrollment, and records of completion. Please also keep in mind that all removals of such information are subject to requirements to maintain certain data in our archives for legal or legitimate business purposes.
If you have any questions about this request please see our Privacy Policy or let us know.
Thanks for your understanding.
Udacity Legal Team
Re: Cancelling Dropbox Pro is hard
#23If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
What are credit card deets?
Re: Cancelling Dropbox Pro is hard
#24It's annoying as hell. Dropbox deleted 50,000 files on our dropbox business account once. I had to go in an manually undelete each folder. There were hundreds of folders. Poof, suddenly gone. After that we were done, had to go through these hoops to cancel.
Dropbox deleted my honeymoon photos on my wife's account. They also deleted my account a few months later. I wouldn't trust Dropbox with a swap file.
Re: Cancelling Dropbox Pro is hard
#25If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
privacy.com is probably what you want. You're making it a pain in the butt to cancel? That card is no longer valid.
So how easy is it to cancel privacy.com?
Re: Cancelling Dropbox Pro is hard
#26If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
What are credit card deets?
Deets is just a shorthand for details.
Re: Cancelling Dropbox Pro is hard
#27Amazon is the same. I just cancelled Prime yesterday. It took me four or five confirmations that yes, I want to lose the benefits.
The buttons were jumping around. Sometimes the left one was for cancelling, sometimes the right one, sometimes it was a few centimeters lower.
I love my Kindle, but without that my Amazon account itself would be in real danger.
Re: Cancelling Dropbox Pro is hard
#28This was very similar to my experience when cancelling my Amazon Prime account a week ago. It was at least five pages of trying to talk me out of it and the 'continue cancelling' was similarly the more obscure/non-obvious button.
It makes it feel like a very shady process without being outright deceptive.
Re: Cancelling Dropbox Pro is hard
#29If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
Amen. Same problem with Blue Apron and every other meal kit delivery startup.
They make you subscribe (vs purchasing just a single meal), which is very annoying and the reason I don't use them, but I've found them very easy to cancel. You just click a button online. And even better, they then send you a $60 coupon to rejoin a month later.
Re: Cancelling Dropbox Pro is hard
#30If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
privacy.com is probably what you want. You're making it a pain in the butt to cancel? That card is no longer valid.
Remember that this is not cancelling, and some companies can and will sell your bad debt to collection agencies.
You don't get out of contracts just by ghosting on them.