To add to the ancedata pile, cancelling spotify was refreshingly easy and nice. A+ would resubscribe again, once they have homepod support.
Cancelling Dropbox Pro is hard
91–100 of 412 posts
Re: Cancelling Dropbox Pro is hard
#92If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…
The NYT at least lets you use PayPal. When I wanted to cancel I couldn't even get through to a rep, so I just switched my payment method to PayPal and then deauthorized the recurring payment from PayPal.
So much this. I LOVE paypal as a user because of it. All my subscriptions go through it and if it isn't offered via paypal, I'll reconsider.
I love to see a list of all my subscriptions with the ability to unilaterally cancel my subscription at any time via PayPal... I never even contact the companies I 'unsubscribe' from... I simply remove their access to my paypal.
Re: Cancelling Dropbox Pro is hard
#93As bad as this is, I'm OK if I don't have to call or fill out a form.
Re: Cancelling Dropbox Pro is hard
#94Earlier quoted context omitted.
How do you determine how easy it is to leave before you actually need to do it? Before even signing up?
Reading about the experiences of others. Or asking around.
It's sad that that's the only way at this point. Maybe sites will start bragging about how easy it is to leave if it becomes taboo enough to make it hard to leave (akin to "100% money back guarantee if you don't like it!"). Until then, someone's gotta be the first to try the poison.
Re: Cancelling Dropbox Pro is hard
#95The process is quite convoluted, but at least they didn’t offer 50% discount when you tried to cancel.
Hulu used to do this, but they'd give a free month. All I had to do was remember to find the cancellation flow once a month and I got it for free for almost a year.
Re: Cancelling Dropbox Pro is hard
#96Stupid shit like this is the reason I moved everything to my own Nextcloud instance. It's completely free, open source and surprisingly have a BETTER user interface than Dropbox. Rclone can sync to the WebDav interface.
Re: Cancelling Dropbox Pro is hard
#97Earlier quoted context omitted.
privacy.com is probably what you want. You're making it a pain in the butt to cancel? That card is no longer valid.
How is this working? Don't they send the unpaid part to collections?
Only for certain things. My experience is anything primarily offline, they collect: gyms, ISPs, gas companies, etc.
Anything primarily online? They don't. Netflix, hulu, most credit card subscriptions that are VC funded (I've done with with countless SAAS providers), etc. I've ghosted them with no repercussions on my credit score or collections calls.
Edit: I also use paypal and click the remove merchant authorization button from there; that might also trigger some kind of forced cancellation?
Re: Cancelling Dropbox Pro is hard
#98Earlier quoted context omitted.
Can you expand further on this?
Say you sign up for a gym. The agreement is for $50/month with a year commitment. You give them a credit card to pay. 6 months in, you cancel your credit card (or it expires or whatever). The fact that they can't bill you doesn't change that you agreed to the plan and that you owe the second 6 months anyway. That's a debt and the gym can (and some do!) choose to go after you for it in whatever legal way they feel. Th…
Well explained. Privacy.com gives the illusion of control in this regard (and I love the service) but to enable full user control like this you have to be untraceable after ghosting, which means signing up with a "fake" (I prefer "per-use") identity.
--amend yes it's (close to) fraud so be careful. Lots of things were illegal before they weren't; union strikes come to mind.
Re: Cancelling Dropbox Pro is hard
#99I'll take that flow any day over a company that makes you call or email to cancel.
Recently had a horrible experience with Full Contact. You can sign up with a couple clicks, but you need to email them to cancel. Then they'll sit on your request so you get billed for another month while they're processing it and then they'll kill your plan right away for the month you just paid for. Horrible!
Re: Cancelling Dropbox Pro is hard
#100We should get a list going of companies doing it right. I recall quitting Basecamp in like 3 clicks and and thank you page.