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Cancelling Dropbox Pro is hard

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Re: Cancelling Dropbox Pro is hard

#61

Post by tedunangst »

sxates wrote: post #39
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

How do you determine how easy it is to leave before you actually need to do it? Before even signing up?

Reading about the experiences of others. Or asking around.

Re: Cancelling Dropbox Pro is hard

#64

Post by JCharante »

Tomte wrote: post #49
cheschire wrote: post #31

Earlier quoted context omitted.

just wait till you get closer to the end date of your sub. They will start harassing you on every page load of every product you look at.

Their page header "you saved XXX Euros last year from YYY orders with free priority shipping" was very effective. Not because I was thinking "wow, I've saved so much money". But because I was thinking "wow, I'm buying too much stuff".

Now I want to cancel just to see the figures.

Re: Cancelling Dropbox Pro is hard

#65

Post by objektif »

sxates wrote: post #39
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

How do you determine how easy it is to leave before you actually need to do it? Before even signing up?

Here at HN.

Re: Cancelling Dropbox Pro is hard

#66

Post by saulrh »

fencepost wrote: post #42
saghm wrote: post #35

Earlier quoted context omitted.

> A statement under penalty of perjury that all information in your request is truthful and that this is your User Account or that you have the authorization to make the request on behalf of the owner of the User Account That strikes me as really extreme. If I had an Udacity account and someone tried to delete it, I would be annoyed, but I wouldn't seek to press criminal charges against them.

Their concern is probably someone deleting somebody else's account, along with all record of courses completed, etc. Is it possible to have an Udacity account if you're not actually paying them? If so, "account removed" and "unpaid account" are very different things and the transition between them is one-way.

It depends on what an account deletion means, yeah. Is there a GDPR for universities that makes them delete all history of your attendance at that institute? Do customer privacy laws force Udacity to do a more thorough deletion than you might expect if you're treating it like a website rather than a university or vice-versa?

Re: Cancelling Dropbox Pro is hard

#67

Post by svv »

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

I've cancelled by NYTimes subscription just a few months ago. Didn't have to do any phone calls-- just answered a few questions in the chat, right there on their website.

Re: Cancelling Dropbox Pro is hard

#68

Post by cschneid »

maz1b wrote: post #36
cschneid wrote: post #30

Earlier quoted context omitted.

Remember that this is not cancelling, and some companies can and will sell your bad debt to collection agencies. You don't get out of contracts just by ghosting on them.

Can you expand further on this?

Say you sign up for a gym. The agreement is for $50/month with a year commitment. You give them a credit card to pay.

6 months in, you cancel your credit card (or it expires or whatever).

The fact that they can't bill you doesn't change that you agreed to the plan and that you owe the second 6 months anyway. That's a debt and the gym can (and some do!) choose to go after you for it in whatever legal way they feel. That's collection agencies, and direct lawsuits.

An open ended agreement ($10/month for a newspaper) often will have this same style - you agree to pay $10/month for access, they give you access. Valid until cancelled. If you simply ghost - is that cancellation? Probably not, and it's up to the contract. Of course, most consumer things just drop it and shrug, but that is not a given.

Re: Cancelling Dropbox Pro is hard

#69

Post by duxup »

sambucini wrote: post #22

Retain with pain.. The other day I tried to delete my udacity account. No button in settings, I mailed support, they asked my to mail legal (apparently they don't fwd mail..). From legal I received the following response: Hello, We are in receipt of your request to delete your account. We are sorry you want to leave the Udacity family; you will be missed. Before we can proceed with fully processing your request, we n…

Is there an option to simply not pay anymore?

That sounds like a complex process to avoid deleting the wrong things, but maybe not the same for stopping a subscription?

Re: Cancelling Dropbox Pro is hard

#70

Post by Tomte »

JCharante wrote: post #64
Tomte wrote: post #49

Earlier quoted context omitted.

Their page header "you saved XXX Euros last year from YYY orders with free priority shipping" was very effective. Not because I was thinking "wow, I've saved so much money". But because I was thinking "wow, I'm buying too much stuff".

Now I want to cancel just to see the figures.

They have nothing to do with cancelling, I just got those messages every now and then on the Amazon home page.

But the "In the last year" section of your account's order list is pretty much the same.

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