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Cancelling Dropbox Pro is hard

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Re: Cancelling Dropbox Pro is hard

#151

Post by SteveNuts »

ianai wrote: post #146
caconym_ wrote: post #143

Earlier quoted context omitted.

This happened to me too with NYT. 20 minutes on the phone with some poor woman whose compensation I'm sure depended in part on convincing me not to cancel. I was really surprised because they generally have a good reputation as an organization. I'll never let them get their hands on my payment details again.

There should be a way to cancel this sort of thing with your bank. On a recurring basis.

I suppose you could use something like Privacy.com and just revoke the card.

Re: Cancelling Dropbox Pro is hard

#152

Post by [deleted] »

manigandham wrote: post #150
mLuby wrote: post #98

Earlier quoted context omitted.

Well explained. Privacy.com gives the illusion of control in this regard (and I love the service) but to enable full user control like this you have to be untraceable after ghosting, which means signing up with a "fake" (I prefer "per-use") identity. --amend yes it's (close to) fraud so be careful. Lots of things were illegal before they weren't; union strikes come to mind.

That is fraud. Do not use fake identities to buy things so you can then get out of contracts by not paying.

[deleted]

Re: Cancelling Dropbox Pro is hard

#154

Post by manigandham »

maz1b wrote: post #36
cschneid wrote: post #30

Earlier quoted context omitted.

Remember that this is not cancelling, and some companies can and will sell your bad debt to collection agencies. You don't get out of contracts just by ghosting on them.

Can you expand further on this?

Just because you stop paying doesn't mean you stopped the subscription. This is why there are late fees in the first place.

If you do this with any sizable company, you will just end up accumulating the original charge along with late fees until it is sent to collections and hits your credit report. Even if you get lucky and they just cancel your service, your lack of payment will still be reported to payment networks and eventually you will be deemed high risk when paying for other things.

Re: Cancelling Dropbox Pro is hard

#155

Post by sqldba »

towelr34dy wrote: post #92
bennylope wrote: post #72

Earlier quoted context omitted.

The NYT at least lets you use PayPal. When I wanted to cancel I couldn't even get through to a rep, so I just switched my payment method to PayPal and then deauthorized the recurring payment from PayPal.

So much this. I LOVE paypal as a user because of it. All my subscriptions go through it and if it isn't offered via paypal, I'll reconsider. I love to see a list of all my subscriptions with the ability to unilaterally cancel my subscription at any time via PayPal... I never even contact the companies I 'unsubscribe' from... I simply remove their access to my paypal.

Just be careful with this. Some companies will treat this as if it were a bounced check and keep your debt going.

Re: Cancelling Dropbox Pro is hard

#156

Post by ohiovr »

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

You can sometimes find a merchant’s direct line for billing in common personal banking sites. There is usually a toll free number you can call concerning on going payments like subscriptions next to a transaction. They got to cooperate or they could run afoul of the bank so I have found the numbers useful.

Re: Cancelling Dropbox Pro is hard

#157

Post by manigandham »

WrtCdEvrydy wrote: post #17
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

privacy.com is probably what you want. You're making it a pain in the butt to cancel? That card is no longer valid.

This is very bad advice. Do not just cancel your payment and expect things to be ok. You might end up with additional late fees, increased risk scores, notices on your credit report, and collection agencies.

Cancel the service properly and always have proof.

Re: Cancelling Dropbox Pro is hard

#158

Post by digikata »

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

On that note, I was really impressed with how easy it was to end an xmradio trial subscription just recently. I had gone over a few days into their regular monthly service. I was anticipating something unpleasant, but it was very easy to cancel, and they refunded the new month pro-rata without prompting.

Re: Cancelling Dropbox Pro is hard

#159

Post by pgustafs »

berberous wrote: post #29
pgustafs wrote: post #18

Earlier quoted context omitted.

Amen. Same problem with Blue Apron and every other meal kit delivery startup.

They make you subscribe (vs purchasing just a single meal), which is very annoying and the reason I don't use them, but I've found them very easy to cancel. You just click a button online. And even better, they then send you a $60 coupon to rejoin a month later.

Sure, it's not like you have to call them, but all the ones I've tried have employed anti-patterns for cancelling meals and worse ones for cancelling subscriptions.

Re: Cancelling Dropbox Pro is hard

#160

Post by tyfon »

It's almost always harder to cancel. But even worse is if you want to delete your account.

I had a subscription that was not lapsed on NORVPN and I wanted to delete my account. Of course I had to contact customer support and after 2-3 emails confirming that yes I actually want to delete my account even if it has an active subscription that I had paid for and no there is no particular reason for it except that I don't use it they actually removed me.

It wasn't the end of the world but I would really like a button.

Funnily enough their customer service is called "Customer success team". I had to laugh out loud at that.

In any case, the worst offender here is probably facebook with their probation pattern.

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