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Apple Sued an iPhone Repair Shop Owner in Norway and Lost

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Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#211

Post by mattsfrey »

lloeki wrote: post #165
alasdair_ wrote: post #132

Earlier quoted context omitted.

> I think a reasonable step that this guy should have to take is to explicitly state, "I am not an authorized Apple repair technician and these parts are not guaranteed to be genuine Apple parts. They do not bear an Apple warranty and are not eligible for support by Authorized Apple Technicians." Okay. So my mechanic needs to state that for every single manufacturer of every single component that he may potentially u…

I certainly expect my mechanic to tell me he’s going to install non stock/genuine parts beforehand if some happen to need replacement. "Hey, your brake discs/tranny/whatevs is dead, let me swap that for some (possibly non spec-compliant) third-party part! You'll save xx bucks! (and hopefully it won't break down in YY000km at the most critical moment, nor fuck up the whole thing because they're not properly balanced o…

I can't think of a single time a mechanic or shop has given any details about the manufacturer of a part, just "do you want the expensive shit or the cheap shit". Of course in the auto parts world virtually everything is aftermarket not OEM and there isn't a monopolistic manufacturer trying to enforce their bullshit on repair shops.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#212

Post by StudentStuff »

perl4ever wrote: post #199
FireBeyond wrote: post #103

Earlier quoted context omitted.

> The first thing you are being told when becoming Apple Authorized Service provider is UP-SELL. Your main function and profit source is telling people "cant be repaired/repair will cost as much as new one, would you like this new model?" I had water damage to a 2013 MBP, minor but nonetheless. It passed all diagnostics. Ran fine on AC power. Battery diagnostics were fine too. But it wouldn't charge. "Charge circuit…

My car had a service done previously for about $800, maybe half labor. I got a quote recently from the dealer for about $3K for what I think was the same thing. However, the problem is, I don't trust the independent mechanic to do it right . So for now, I rationalized not doing it at all, much like your approach to your MBP. I think the thing is, even on a site where people brag about making $300K a year, everybody h…

You trust the stealership? I'd rather take my car to the worst independent mechanic than the average stealership here in Seattle, as all I've ever seen is botch jobs at the stealerships I've been to in the area. Botched seal replacement jobs (resulted in a wrecked engine), transmission fluid flushes needlessly (early failure of the transmission) along with a bevy of smaller botches have lead me to believe that the least trained are working at the stealership's around here. Its all about parting the customer from their money it seems!

A good mechanic will do a better job and usually be cheaper than what your local stealership will try and charge you for. Replacing a battery clamp will run you $60 at most Honda stealerships, versus a $5 part cost or $20 at the shop down the road.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#213

Post by vetinari »

saagarjha wrote: post #167
HammerJack wrote: post #114

Earlier quoted context omitted.

Considering Apple intentionally slows older phones with firmware updates post new phone release, I think your argument that they're trying to protect the experience doesn't hold much weight.

> Considering Apple intentionally slows older phones with firmware updates post new phone release Source, please?

It's also my experience, upgrading iPhone 3G from iOS 3 to iOS 4. That thing was unusable afterwards.

I'm sure there are examples with newer devices and iOS versions, but I wouldn't tell, because I didn't get any other afterwards.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#214

Post by StudentStuff »

saagarjha wrote: post #169
PurpleBoxDragon wrote: post #79

Earlier quoted context omitted.

The $300+ I had to pay to repair a phone because of a problem in their design leaves me extremely doubtful of this. I think it is all about money to them, and when they think they can win more money than it costs them in image, they will go after cases like this.

> The $300+ I had to pay to repair a phone because of a problem in their design leaves me extremely doubtful of this. What problem in their design are you referring to?

Likely touch disease or similar, Apple has had more than a few issues with bad solder joints in their products causing an untimely failure. The customer consistently gets blamed for these types of defects until it becomes a media issue for Apple.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#215

Post by coolio2657 »

saagarjha wrote: post #167
HammerJack wrote: post #114

Earlier quoted context omitted.

Considering Apple intentionally slows older phones with firmware updates post new phone release, I think your argument that they're trying to protect the experience doesn't hold much weight.

> Considering Apple intentionally slows older phones with firmware updates post new phone release Source, please?

If you pay attention to software and tech news, at all, you'd know this, or at least try to google it.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#217

Post by ksk »

dpkonofa wrote: post #179
ksk wrote: post #13

Earlier quoted context omitted.

Well, heres hoping it doesn't get canned. >This is my biggest complaint with the "Right to Repair" movement. They're constantly conflating what Apple is fighting against (counterfeit parts and being compelled to provide documentation and manuals without oversight) with the valid complaint of users not being legally allowed to repair their own devices Your complaint seems rather imagined to me. Where are they "constan…

>Your complaint seems rather imagined to me. Please show me a source where Apple sued someone (either an individual or a third-party repair center) simply for repairing their own device or a user's device on behalf of that user. You won't find it because that's not what Apple's complaint is here. People are conflating Apple's refusal to provide manuals and replacement parts without cost (and outside of their certific…

>Please show me a source where Apple sued someone (either an individual or a third-party repair center) simply for repairing their own device or a user's device on behalf of that user. You won't find it because that's not what Apple's complaint is here.

That would be inefficient and a waste of their money in most cases.

>People are conflating Apple's refusal to provide manuals and replacement parts without cost (and outside of their certification program) with the idea that Apple is trying to prevent people from repairing their own devices.

Apple uses various methods - Updates that brick repaired phones, and copyright/patent law to block others from supplying parts. Here they can choke the repair shops much more easily. I don't want to be forced to go to Subaru to repair my car either. I prefer to have an option of which tires to buy, which oil to use, which stereo I use, etc. I also don't want the car to be welded together to the point where nobody can repair it. YMMV.

Sometimes the good guys win.

https://9to5mac.com/2017/02/25/iphone-warranty-third-party-s...

http://money.cnn.com/2017/04/06/technology/apple-australia-l...

>the idea that Apple is trying to prevent people from repairing their own devices.

People don't want to repair the phones themselves. They want to use services available in almost every other consumer industry to service their phones. Apple insists that they should be the sole arbiter of who is and isn't allowed to do that. People are trying to fight Apple on that. And thats what its all about.

Apple does produce some very high quality products and I have enjoyed many of them over the years. That doesn't make them a saint on all fronts. Fairs fair, Praise where praise is due, and criticism when they do something purely out of greed/control.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#218

Post by martyvis »

15155 wrote: post #154
blattimwind wrote: post #119

Earlier quoted context omitted.

> So, there's labor, etc. But you're going to tell me that to repair something, that by your own diagnostics, is fine except for this one part costs 70% of the new purchase price? That's what a highly integrated machine gets you. Charge circuit defective => replace entire main board, including CPU, probably memory and storage too nowadays. No one is doing component-level repairs any more.

> No one is doing component-level repairs any more. There is a vendor on eBay who does this, cannot recall his name. But they will definitely desolder and replace any component wherever this is possible.

If you go to any of the electronics mega-malls in Asian cities like KL or Singapore the top floor is full of little shops of guys armed with soldering irons and loupes that will repair anything for a hundred dollars or two.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#219

Post by cptskippy »

dpkonofa wrote: post #176
cptskippy wrote: post #46

Earlier quoted context omitted.

> They're constantly conflating what Apple is fighting against (counterfeit parts and being compelled to provide documentation and manuals without oversight) with the valid complaint of users not being legally allowed to repair their own devices. Apple has never been against that and isn't fighting that. Apple is setting up an environment where counterfeiting is practically necessary by hindering legitimate repairs u…

>Apple doesn't allow those who aren't Authorized Repair Centers to purchase genuine replacement parts or to have access to service manuals And why shouldn't they be allowed to do that? They're not stopping anyone from reverse engineering the parts. They're not stopping anyone from doing the repairs and documenting them otherwise. I don't understand why anyone thinks that Apple should be compelled to willfully aid peo…

> And why shouldn't they be allowed to do that?

They are perfectly in their right to do that, it's just shitty.

> They're not stopping anyone from doing the repairs

Actually they are by bricking devices later for having non genuine parts or unauthorized repairs.

> I don't understand why anyone thinks that Apple should be compelled...

Who said anything about compelling them to do anything? I just said they were dicks.

And how would allowing people to service their own machine hurt Apple's brand anymore than people currently making unauthorized repairs?

Giving them access to genuine parts would just increase the likelihood that the repairs work.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#220

Post by colejohnson66 »

inops wrote: post #59
comboy wrote: post #47

Earlier quoted context omitted.

I don't think they want to squeeze every cent. I think they just care about the brand. They want people who bought iphone to have the best experience they prepared for them. Even if you buy some used iphone. If somebody buys some used iphone and it acts weird or the build quality seems imperfect because some parts were replaced, then this person may spread opinion that iphones suck. I'd guess that's their reasoning.…

Possibly, but there's an obvious planned obsolescence angle here for Apple too. Perhaps people wouldn't so readily buy new iPhones if they could replace their old phone's battery, screen, buttons, etc for a more reasonable price from a "non-authorised" repairer. Perhaps they wouldn't get a new one like clockwork every 1-3 years.

If any manufacturer of phones has planned obsolescence built in, it’s Android manufacturers. iOS devices receive updates for over 3 years, while you’re lucky to get updates to your Android phone after a year.
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