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Why I don't use my real photo when messaging with customers on my website

kapwing.com

381–390 of 666 posts

Re: Why I don't use my real photo when messaging with customers on my website

#381
post #251
post #236

Earlier quoted context omitted.

No, society tolerating those vocal trolls does mean that society is sexist. "The standard you walk past, is the standard you accept" - Lt. Gen. David Morrison

> No, society tolerating those vocal trolls does mean that society is sexist. What change in society would count as not tolerating these trolls?

To start with, commenters on HN could acknowledge that this is actually a problem.

Re: Why I don't use my real photo when messaging with customers on my website

#382
post #296
post #285

Earlier quoted context omitted.

And how exactly?

VPN providers keep logs even when they say they don't, your browser transmits an often unique fingerprint, vulnerabilities allow disclosing real ip, and so on. Even darknet market operators with all the reasons for trying to be anonymous and paranoid get outed. It's just a matter of how much resources it takes.

Why would a VPN provider disclose customer info to a random third party? Why would you assume that the majority of VPN providers lie to customers? Why do you think people who want to stay anonymous don't know how to throw off browser fingerprinting?

Re: Why I don't use my real photo when messaging with customers on my website

#383
post #216
post #105

Earlier quoted context omitted.

"Rude people are sexist" or "Sexist people are rude" is about the only conclusion you can draw here (maybe not even that, correlation != causation etc etc) It doesn't even come close to showing how "sexism is everywhere". For all we know the sample could be entirely edgy 12 year olds. Tell me again how this self-admittedly "non-rigorous scientific study" proves "sexism is everywhere"? It could easily be that more att…

"Rude people are sexist" still means we have a 'systemic' problem of sexism. In fact, one might argue that rude people being sexist are worse than polite people being sexist. Because the rude people are more disruptive over all. The statement 'sexism is everywhere' does not mean 'almost all people are sexist'. Instead, it means 'almost all women suffer from sexist attitudes in most areas of their lives. If 10% of peo…

>I'd guess the real threshold is more like 3% of people being sexist.

Rachel’s guess is 0.28%, or roughly 1 of 350.

Re: Why I don't use my real photo when messaging with customers on my website

#384
post #353
post #285

Earlier quoted context omitted.

And how exactly?

You buy it from one of the vendors that tracks people... There are literally businesses out there that gives you a snippet to embed in your site, and then they employ all the tricks of tracking to give you email, name, address, etc. It's not perfect every time, but probably more that you would like. And I wouldn't be surprised if incognito mode or VPN isn't always enough to disappear.

Like I said, all existing tracking methods can be fooled. Poisoned data isn't worth much. People who want anonymity know how to completely throw off commercial trackers to the point where they are useless.

Re: Why I don't use my real photo when messaging with customers on my website

#385

Earlier quoted context omitted.

This is happening by phone.

You don't think it's possible to scare or intimidate someone over the phone?

I do but I don't think this has anything to do with gender.

Re: Why I don't use my real photo when messaging with customers on my website

#386
post #364

Earlier quoted context omitted.

You're being way too light on these people. This is how they'd act if allowed IRL. The anonymity just gives them more protection than they'd enjoy IRL. These are, at best, sick people, who need need.

They aren’t “sick people”. They’re just assholes. This behavior does not indicate a mental illness. It’s just generic asshole behavior.

I said, at best.

Re: Why I don't use my real photo when messaging with customers on my website

#387
post #305

Kids who grew up in an environment where anonymous interaction is the norm (such as kids who have anonymous social chats at school, or do in-game chats etc) have grown so accustomed to it that I don't think they even see it as sexist, racist, bullying etc. Most would probably never say any of this to someones' face, not out of fear of consequences but simply because they know better. Yet in anonymous contact they don…

I partly agree, but it's also a bit of a cop out, to be honest. Anyone who has been in such an anonymous chat environment (game or otherwise) and has dished out such abuse has undoubtedly received it too and know how it feels. They do it because it illicits a reaction on the other end and they too have felt that reaction and decided they would rather be on the other end of it.

Or they are so desensitized that they assume others are too. It is outrageous that anyone faces abuse like this, and it should not be a norm, but at the same time it's one of those things that you quickly become rather immune to.

And I question whether anonymity is really the root of this behavior, or if it's just the bravado of crowds. The negativity and bile spouted on Facebook never fails to astound me, and people say things that would be exile-worthy in any normal conversation.

Re: Why I don't use my real photo when messaging with customers on my website

#388

Earlier quoted context omitted.

You're probably new to HN, so you might not have seen all the other stories about sexism posted in the last year or so. A single story like this doesn't prove anything, but the flood of stories just like that paint a pretty clear picture. At some point you can no longer say: "This is an isolated incident".

The plural of anecdote is not data. We need real stats about this because individuals complaining vastly outweighs the silent remaining ones. There are enough murders every day to cover the front page of hacker news with a story about each one. It doesn't mean murder is a rampant problem in our society.

> The plural of anecdote is not data. We need real stats about this

There are mountains of real stats. Have you tried to look? All you have to do is google "sexism statistics". The first hit for me has a link to a real study about online interactions: http://www.pewinternet.org/2014/10/22/online-harassment/

> There are enough murders every day to cover the front page of hacker news with a story about each one. It doesn't mean murder is a rampant problem in our society.

What a strange statement. Since there are enough murders every day to cover the front page of HN, doesn't that prove it's a problem? If sexism covered the front page of HN every day, would that mean it's less of a problem than it is now?

Murder is a rampant problem in our society. There are entire countries with less than one tenth the murder rate of the U.S. Are you suggesting that because the problem is everywhere, it's not a problem?

Re: Why I don't use my real photo when messaging with customers on my website

#389

It would be nice to have some labels on the bar graph. I assume that orange represents the rude messages and blue the heckling, but for all I know it's the other way around. It's even possible that one column is for normal messages and one for rude/heckling messages, especially since I'm not entirely sure what the difference is between between rude/trolling and sexual-harassment/heckling (I'd understand if it were ru…

Hey this is Julia, the post’s author. Sorry there’s no legend; I kind of included it in the title of the graph but orange was “Rude or trolling messages” and blue was “Sexual harassment or heckling”

[deleted]

Re: Why I don't use my real photo when messaging with customers on my website

#390
post #33

I can't relate to her post. We use on purpose attractive female profiles for our support chat avatars (our product is a SaaS) and the cases where a user behaves like this are 0.5% and for us not a problem at all, we just ignore them. FYI, we tested a while different pics, female, male, average looking, good looking and we just got the best conversion rates with the above mentioned.

Is a difference in that

- your product is enterprise enough to only attract people who are considering speding larger amount of money (and thus are usually more 'adult') - your users are logged in (and assume you know their identity as they have paid throu their CC)

?

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