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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#561
post #167

Earlier quoted context omitted.

Under the old software, where the phone would randomly turn off on you, what do you think they would’ve done? Probably the same thing. Buy a new phone.

The consumer-friendly response is a large notification that explains that the battery should be replaced while also downclocking.

I agree completely. Whatever Apple did, that should have been included. I’m glad they’re doing it now.

Re: A Message to Our Customers about iPhone Batteries and Performance

#562

Earlier quoted context omitted.

"My USB port is melted and unusable but I don't want to replace it" is a real corner case in hardware design, don't you think?

Not everybody can afford to just go buy a new phone when some minor component fails. With replacable batteries, a busted usb port was an annoyance, but without, it makes an expensive and otherwise functional piece of technology into a paperweight.

Sure. But I had more in mind replacing the USB daughterboard or if necessary the mainboard, rather than the whole phone. Granted, that's still not necessarily cheap, but I'd be surprised to learn it cost significantly more than a stack of spare batteries...

Re: A Message to Our Customers about iPhone Batteries and Performance

#563

Earlier quoted context omitted.

I think the argument is that one would notice that the battery drains very quickly, and starts shutting off at a certain percent. Then they could know the battery is a problem, and pay $79 to get that replaced, instead of upgrading.

That's not how it works. The phone crashes when the CPU load spikes higher than the degraded battery can support.

I think this Siri there is that if the battery is only capable of supporting full voltage when it’s charged to 80% or more, then you consider that top 20% the full range of the battery and when the battery gets to 80% actual charge you tell the user it’s at zero.

I’ll admit that I’m not sure how possible that is. If this technique would let you pretend that the battery only had half its capacity left without slowing down the phone then that maybe one thing. If even a slight battery degradation meant you have to pretend the phone only had 1/20th of its original battery left then obviously that’s pointless.

Re: A Message to Our Customers about iPhone Batteries and Performance

#564

My wife’s 6+ was incredibly slow after the iOS upgrade. My 6+ drained the battery incredibly quickly. I was told that upgrading the iOS would fix that problem [0]; it didn’t. Instead it slowed my phone to the point of being unusable. If I’d have known replacing the battery would have fixed both of them, I’d have done that. Instead, I stupidly bought two new, very expensive phones. Since we were already locked into th…

And, cynically, they don't care as much as they should about this lost trust, because:

> Since we were already locked into the Apple ecosystem (with paid apps and media), we bought iPhones.

I feel that iPhone vs Android is the current Holy War [1], and it's just as contentious as Mac vs PC, Windows vs Linux or even vim vs emacs. (PC, Linux and vim, of course!)

1: http://catb.org/jargon/html/H/holy-wars.html

Re: A Message to Our Customers about iPhone Batteries and Performance

#565
post #216
post #160

Earlier quoted context omitted.

It’s not like android phones are purposefully running with multi year old chips to avoid this issue. The high-end found they are all rush to have the newest chips as well. I’ll ignore the “on paper“ comment. It was totally unnecessary.

His point was that Apple's latest chips promise something like 2x the performance of the best Qualcomm or Samsung chip. If that gain is indeed real, or mostly real, then the difference may be explained by the fact that Apple makes some compromises that other chip makers don't - such as increasing the boost performance of the chip more than the battery and the heat management can handle. As for the "on paper" claim, I…

It’s the “on paper“ that I took issue with. From what I’ve seen from developers (which is admittedly limited) the chips Apple has do seem to be incredibly fast. Between that and the benchmarks I have no reason to think Apple chips are artificially optimized to look good on benchmarks and aren’t noticeably better on normal tasks.

Re: A Message to Our Customers about iPhone Batteries and Performance

#566
post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

I’ve replaced things on my iPhones before, the only issue after that was dust ingress on camera lens.

How does your kit ensures it?

Re: A Message to Our Customers about iPhone Batteries and Performance

#567

Earlier quoted context omitted.

> I don't care about a headphone jack, at all Does "works for me" work for you as a reason for closing a software ticket? Built-in speakers and bluetooth are probably the most common audio output cases for me , and I suspect it's that way for most people. It's totally fine and probably a good idea to recognize that and improve the experience on that front. But complicating corner cases are a definite reality. If you'…

It’s really simple: 1. It’s impossible for Apple to make a device that perfectly pleases everyone 2. Not all feature sets are possible 3. Apple constantly makes decisions about which trade-offs to make Sometimes you’re just not the target market for a device a company makes. That’s ok, and it isn’t necessarily the fault of the company that such is the case, they just opted for a different feature set than the one you…

Theres also nothing wrong with criticizing that decision, especially when they are clearly using it to push you to buy a new device

Re: A Message to Our Customers about iPhone Batteries and Performance

#568
post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

>So I take the drop to $29 as a tangible apology

It's more like a middle finger to all the independent smartphone repair shops that have been replacing screens, batteries, speakers, LCDs, and cameras for years.

Apple has the resources to subsidize the cost of shipping and labor for battery replacements thus undercutting the Mom & Pop repair shop by a wide margin.

Re: A Message to Our Customers about iPhone Batteries and Performance

#569

Earlier quoted context omitted.

> Linus compared it to a car performing worse after 1 year of usage I hate to break it to him, but a one-year-old car will perform worse than a brand new car. A car is a hugely more robust piece of machinery than a telephone, so the degradation is less noticeable, but it's there. Why do you think the car depreciates the second you drive it off the lot?

Good point until: > Why do you think the car depreciates the second you drive it off the lot? Because of the dealership and "new car" markup. There's next to no difference between the car that left the parking lot and a "new" one. If you don't care about this silly game, you can save a lot by buying an ex-display model with a few hundred/thousand km done.

Tip of the year!

I bought a "used" one-year-old Cadillac ATS with 6,000 miles on it. It had AWD, the V6 engine, and every option available except the rear-seat BluRay entertainment system. It was priced at 60% of new.

It was a great deal and I challenge anyone to tell the car wasn't brand new without checking the odometer.

Re: A Message to Our Customers about iPhone Batteries and Performance

#570
post #506

Earlier quoted context omitted.

The right thing is that people who replaced their deliberately slowed down iPhones with new iPhones because of their ignorance about what Apple had done, should have an appropriate remedy not contained in this "we're sorry if you didn't understand that we care a lot about you" press release. It doesn't matter anyway, even though millions of similar batteries in Android phones apparently didn't require a similar secre…

Android does/did the same: https://plus.google.com/+YgorCortes/posts/CZ2GhoxgHk3

Good point, must of helped Google sell another dozen of them. Thats what makes this whole thing creepy, how many iPhones did this scheme sell for Apple - I imagine a non-trivial number.
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