A Message to Our Customers about iPhone Batteries and Performance

Post by jaggederest » Thu, Dec 28, 2017, 11:25 PM UTC

heartbreak wrote: post #212

slantyyz wrote: post #146

Earlier quoted context omitted.

How about be more open and acknowledge problems sooner? While Apple always eventually gets to the right response, they can sometimes take too long to do so. In the case of these iPhone batteries, I think Apple's response was relatively timely. But there have been cases where well known problems took over a year to acknowledge and remedy (like the early 2011 15" Macbook Pro GPU problems).

This story broke less than 2 weeks ago. So 10 business days (minus holidays) to put together a corporate response that affects hundreds of millions of devices seems pretty damn quick.

Post by myrandomcomment » Thu, Dec 28, 2017, 11:27 PM UTC

xuki wrote: post #84

myrandomcomment wrote: post #53

I need to see the word iPad here. Need to replace a battery in an iPad Air and would love the reduced cost.

Because iPads were not affected by this.

Post by dilap » Thu, Dec 28, 2017, 11:28 PM UTC

matt4077 wrote: post #56

dilap wrote: post #32

Earlier quoted context omitted.

I don't think it's a completely manufactured scandal, although most of the reporting was deceptive (as is, I'm starting to suspect, most reporting, full stop). I think the non-manufactured part of the scandal is having your phone throttle itself w/o telling you it's doing that is pretty annoying. You're left wondering, is my phone running slower or is my mind playing tricks on me? I think Apple's response here is gre…

> (as is, I'm starting to suspect, most reporting, full stop). Don't hate on all journalism (or anything, really) just because of some bad apples. Even if it were true (which it isn't), it takes away all motivation for people in that industry to do the right thing. Why bother spending time on well-researched reporting, if all you get back is "fake news" or "all journalists are corrupt and produce clickbait"-hate on T…

Post by djsumdog » Thu, Dec 28, 2017, 11:30 PM UTC

TaylorAlexander wrote: post #295

djsumdog wrote: post #195

Earlier quoted context omitted.

This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…

Agreed. It’s also a waste of human labor to throw away devices when they could still be made useful with some simple repairs. To go further, it is wasteful to design hardware to be disposable rather than repairable and reusable. People with jobs I wouldn’t want to do work very hard to bring us these devices, and the earth gives up resources to mine, transport, and shape the materials. Throwing things away when they c…

Post by Aloha » Thu, Dec 28, 2017, 11:31 PM UTC

djsumdog wrote: post #195

jmull wrote: post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…