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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#81
Eek, I wish I hadn't capitulated so quickly when iOS 11 came out and my wife complained and complained about performance issues on her 2-year-old iPhone 6 until we just decided to buy an 8 and be done with it. It's not like she would be willing to move off Apple, and we had the money. I doubt my situation is unique. Oh well.

Re: A Message to Our Customers about iPhone Batteries and Performance

#82
post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

Slowing down the CPU is a better experience than your phone shutting off or battery lasting half a day...

I’m not sure why you got down voted. This is a completely valid opinion and comment.

Re: A Message to Our Customers about iPhone Batteries and Performance

#83
post #41

To be fair that is a pretty decent response. The reality is batteries do degrade over time and they have to manage that. They should have been transparent about what they were doing and I'm not sure giving the user control over it is all that sensible. Are there any battery experts who can chime in with their opinion on this?

I'm not a battery expert, but it needs to be pointed out that other smartphone manufacturers do not have this problem. It was Apple specific - it's not as if every device with a lithium battery shuts off at 40%. So it still feels like they're doing it to mitigate a fault with the device, and should've been more transparent about that in the first place.

Is there any evidence that, all else being equal, Apple’s batteries degrade faster or degraded iPhones shut off during peak usage more than other smartphones?

Re: A Message to Our Customers about iPhone Batteries and Performance

#85

Earlier quoted context omitted.

This would be a bad PR move. A giant insanely-rich company suing news publications? Apple has dealt with overblown controversies before (Antennagate, etc.) and the best way to deal with them is to do what they're doing: communicate better, improve their software, make repairs or returns more affordable.

don't they already snub publications that they don't like anyway ?

Yes, if they want to be petty about bad publicity, there's other effective strategies like denying access to the publication as they did to Gizmodo back in 2010.

Re: A Message to Our Customers about iPhone Batteries and Performance

#86

Reducing the battery replacement by $50 is a great move. While I think this is a completely manufactured scandal, this will definitely take away the last argument people have against them. I'm sure some people will still hate them for something, though.

I like this comment referring to someone else's (Linus Sebastian of Linus Tech Tips) opinion: https://news.ycombinator.com/item?id=16013565 How is it "completely manufactured"? Apple programmed (and hid) the slowdown because it knows the batteries it is shipping with its phones won't last more than a year. Linus compared it to a car performing worse after 1 year of usage..

> because it knows the batteries it is shipping with its phones won't last more than a year.

There is no evidence for this. Plenty of people use iPhones for two or three years and don’t have an issue, and didn’t before any of the iOS changes that “hid” them.

Some people are just really hard on phone batteries. I have a few relatives that way. I’m not sure I’ve ever had an issue using the phone for 2+ years but I don’t tend to drain it down near the bottom much.

Re: A Message to Our Customers about iPhone Batteries and Performance

#87

Reducing the battery replacement by $50 is a great move. While I think this is a completely manufactured scandal, this will definitely take away the last argument people have against them. I'm sure some people will still hate them for something, though.

I like this comment referring to someone else's (Linus Sebastian of Linus Tech Tips) opinion: https://news.ycombinator.com/item?id=16013565 How is it "completely manufactured"? Apple programmed (and hid) the slowdown because it knows the batteries it is shipping with its phones won't last more than a year. Linus compared it to a car performing worse after 1 year of usage..

> Linus compared it to a car performing worse after 1 year of usage

I hate to break it to him, but a one-year-old car will perform worse than a brand new car. A car is a hugely more robust piece of machinery than a telephone, so the degradation is less noticeable, but it's there. Why do you think the car depreciates the second you drive it off the lot?

Re: A Message to Our Customers about iPhone Batteries and Performance

#88

Earlier quoted context omitted.

The right call is actually targeting performance at a level that would allow for longer consistent performance state. If they're having to go to measures this drastic to keep their phones from shutting down, their batteries are underspec'd and their processors are overspec'd.

The issue only affected the 6/6S generation (EDIT: with overwatch for the 7); presumably Apple identified and fixed the issue for the 8 onwards.

Are you sure? I bet the iPhone 7 batteries simply haven't aged enough.

Re: A Message to Our Customers about iPhone Batteries and Performance

#89

Reducing the battery replacement by $50 is a great move. While I think this is a completely manufactured scandal, this will definitely take away the last argument people have against them. I'm sure some people will still hate them for something, though.

I like this comment referring to someone else's (Linus Sebastian of Linus Tech Tips) opinion: https://news.ycombinator.com/item?id=16013565 How is it "completely manufactured"? Apple programmed (and hid) the slowdown because it knows the batteries it is shipping with its phones won't last more than a year. Linus compared it to a car performing worse after 1 year of usage..

> because it knows the batteries it is shipping with its phones won't last more than a year

Actually, it's an 8% decrease starting after the first year. But go ahead and keep on spreading the FUD. Your HTC stock should catch up soon.

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