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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#141

Post by jsnk »

legulere wrote: post #125
jsnk wrote: post #96

Earlier quoted context omitted.

How is this a "completely manufactured scandal"? Tens of millions of old iPhone users were left in the dark why all of a sudden the phone was slowing down to the point where it was becoming unusable. Millions of people probably spent hundreds of dollars otherwise they wouldn't need to spend if they know this was something they can fix with a new battery. I personally have been using iPhone 6 for 3 years until this CP…

>the phone was slowing down to the point where it was becoming unusable. Were the phones really slowed down by that much?

Yes, from typing to opening apps, I would say anywhere from 500ms to 5s latencies were added to regular things I do. Opening games and such, forget it, I gave up playing games on it.

Re: A Message to Our Customers about iPhone Batteries and Performance

#143

Post by bno1 »

marklyon wrote: post #73

My wife’s 6+ was incredibly slow after the iOS upgrade. My 6+ drained the battery incredibly quickly. I was told that upgrading the iOS would fix that problem [0]; it didn’t. Instead it slowed my phone to the point of being unusable. If I’d have known replacing the battery would have fixed both of them, I’d have done that. Instead, I stupidly bought two new, very expensive phones. Since we were already locked into th…

What does "locked in the Apple ecosystem" imply? Apps that don't have a satisfactory equivalent on Android, integration between Apple devices or general usability/user experience?

Re: A Message to Our Customers about iPhone Batteries and Performance

#144

Post by baddox »

MBCook wrote: post #102
baddox wrote: post #76

Earlier quoted context omitted.

I’m curious whether anyone who was organically affected by this power management feature actually could notice the peak CPU throttling, and especially if the throttling would be anywhere near as noticeable as the gradual increase in random shutdowns. Of course it will show up in synthetic benchmarks, but I haven’t heard any analysis of whether people’s perception that their old phones are getting slow had anything to…

Yes. It may depend on various factors, but I know someone with an iPhone 6+ that is ridiculously slow. At times it can’t keep up with typing terribly well. Or you’ll go to open a simple app and it will take a couple of seconds. And iPhone 6 that one of their relatives purchased on the same exact day does not exhibit this behavior. At least not to a noticeable degree. The phone is three years old and has had a hard li…

I’m assuming this slowness started immediately when upgrading to the iOS version that introduced the throttling?

Re: A Message to Our Customers about iPhone Batteries and Performance

#146

Post by slantyyz »

reaperducer wrote: post #107
marklyon wrote: post #73

My wife’s 6+ was incredibly slow after the iOS upgrade. My 6+ drained the battery incredibly quickly. I was told that upgrading the iOS would fix that problem [0]; it didn’t. Instead it slowed my phone to the point of being unusable. If I’d have known replacing the battery would have fixed both of them, I’d have done that. Instead, I stupidly bought two new, very expensive phones. Since we were already locked into th…

> This does nothing to compensate or win back the trust of customers like me. What is it that you want Apple to do to make you personally feel better?

How about be more open and acknowledge problems sooner?

While Apple always eventually gets to the right response, they can sometimes take too long to do so. In the case of these iPhone batteries, I think Apple's response was relatively timely.

But there have been cases where well known problems took over a year to acknowledge and remedy (like the early 2011 15" Macbook Pro GPU problems).

Re: A Message to Our Customers about iPhone Batteries and Performance

#147

Post by option »

marklyon wrote: post #73

My wife’s 6+ was incredibly slow after the iOS upgrade. My 6+ drained the battery incredibly quickly. I was told that upgrading the iOS would fix that problem [0]; it didn’t. Instead it slowed my phone to the point of being unusable. If I’d have known replacing the battery would have fixed both of them, I’d have done that. Instead, I stupidly bought two new, very expensive phones. Since we were already locked into th…

I had a very similar experience with my 6+ but instead of buying iPhone I finally jumped ship and bought Essential Phone (Android). (I also changed my Apple Watch 1 to Nokia Steel HR as a result of ecosystem change)

If only I knew that replacing battery would make my 6+ usable again I would remain iPhone user.

Re: A Message to Our Customers about iPhone Batteries and Performance

#148

Post by cornholio »

dilap wrote: post #32
leadingthenet wrote: post #11

Reducing the battery replacement by $50 is a great move. While I think this is a completely manufactured scandal, this will definitely take away the last argument people have against them. I'm sure some people will still hate them for something, though.

I don't think it's a completely manufactured scandal, although most of the reporting was deceptive (as is, I'm starting to suspect, most reporting, full stop). I think the non-manufactured part of the scandal is having your phone throttle itself w/o telling you it's doing that is pretty annoying. You're left wondering, is my phone running slower or is my mind playing tricks on me? I think Apple's response here is gre…

> I think Apple's response here is great.

I have bought a device of a certain performance, fully expecting that the battery will degrade and hold a smaller and smaller charge, but NOT expecting the performance of the device to suffer. I was given absolutely no warning that, come a certain age or use-pattern, the performance of the device will degrade. Apple went behind my back and installed software that prevented device lockup, and gave me no info about it.

What if I was entitled to a warranty replacement of the battery, but the software hid that from me by devaluing my purchase? This is not 'great', it's sleazy. Apple is essentially getting away with installing lower performance batteries and/or reducing it's warranty costs compared to competitors. The behavior itself is good from an engineering point of view, the communication was deceptive and fraudulent; the feature should be made optional, enabled at the user's discretion to extend the life of terminals that are outside of warranty and start to lock up, or the customer should be thoroughly informed at the time of purchase that the performance of the terminal will significantly degrade.

Re: A Message to Our Customers about iPhone Batteries and Performance

#149

Post by emn13 »

banachtarski wrote: post #117
ClassyJacket wrote: post #59

Earlier quoted context omitted.

I'm not a battery expert, but it needs to be pointed out that other smartphone manufacturers do not have this problem. It was Apple specific - it's not as if every device with a lithium battery shuts off at 40%. So it still feels like they're doing it to mitigate a fault with the device, and should've been more transparent about that in the first place.

> op: [request for a battery expert to chime in with professional opinion] > response: [non-battery expert with subjective opinion] sums up why I hate HN comments sometimes.

To be fair: the OP didn't merely ask, he also gave a subjective opinion on the matter; and it looks like the response was to that, and not related to the battery expertise bit.

But hey; in an online forum things get off topic... kind of like this ;-)!

Re: A Message to Our Customers about iPhone Batteries and Performance

#150

Post by africasiaeuro »

I was never a fan of i-phones. Main reason - battery. I have seen my friends keeping their i-phones permanently on charge - i mean - permanent. Apple presently has been slapped with class action suits in several high courts in the U.S. The move maybe too little too late as more are considering to follow suit. As a result I will never switch my Android for an i-phone, in spite of all pros vs cons.
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