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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#501

Post by raquo »

qaq wrote: post #492
raquo wrote: post #474

Earlier quoted context omitted.

What's your point? Neither you nor me personally can tell Apple what to do, and certainly not congress. That's the point of my pessimism – modifying your own behaviour does not make any difference. Even if millions of people boycotted iPhones that would still be a smaller loss for Apple than changing how they're doing things, because doing things right is suicidally expensive when most of your customers don't care. A…

We can't because we do not care enough. You don't have to boycott Apple largest apple shareholders are pension funds so intermediaries owning shares of Apple on your behalf.

> We can't because we do not care enough

There's a difference between "me" and "we". "We", the majority, could, if we cared. "I", alone or even in a sizeable minority group, can't make a difference, regardless of how much I care.

People can certainly be very self centered, but a big part of this _collective_ culture of either caring or not caring for various things has been manufactured entirely artificially by governments and corporations alike.

Re: A Message to Our Customers about iPhone Batteries and Performance

#502

Post by ovao »

arvinsim wrote: post #435
hk__2 wrote: post #233

Earlier quoted context omitted.

> Why is apple the only company with this problem? It’s the only one people care about enough. Apple gets a major "scandal" almost each year about something that affects every single smartphone company on the planet. Think of the antenna-gate or the bending issues. Lots of non-Apple phones have shown these issues, and the random shutdowns are no exception [1]. [1]: http://www.androidpolice.com/2016/12/20/some-nexus-6…

That's natural since iPhones are being touted as the premium option while putting down Androids as "cheap" phones. It's all about expectations.

Others may tout Android phones as “cheap”, but does Apple? I don’t actually recall Apple doing any negative marketing against Android.

Re: A Message to Our Customers about iPhone Batteries and Performance

#503

Post by Retric »

omegaworks wrote: post #496
manigandham wrote: post #476

Earlier quoted context omitted.

Politicians in the US do not do what their constituency wants. This is before getting into the numerous issues like gerrymandering, lobbying, lack of education and informed public, propaganda and social media, etc. As far as owning Apple, unless you are a major (read: majority) holder, good luck trying to make any difference because the actual majority holders want the profits, and they are not (as much) concerned ab…

> Politicians in the US do not do what their constituency wants. Actually they do, if enough of them care loudly enough to organize and push back. Constituent participation in the ACA Repeal debate earlier this year caused the measure to fail. They had to sneak a small, partial repeal into the huge tax bill they just passed. When the dust settles, blowback from that sneak might cost more then a few their jobs.

99+% of all laws by content are not going to enter the public's awareness. Aka, if a tax bill is 1000 pages people may notice 10 pages worth of changes at the very high end, but that's about it. The average is far worse with many bills especially at the state or local level simply ignored in their entirety.

In practice this basically rounds to zero on most issues, especially over time.

Re: A Message to Our Customers about iPhone Batteries and Performance

#504

Post by yeukhon »

notfried wrote: post #94

I'm really infuriated about this. Since mid-2016, my iPhone 6 Plus started to act "weird". It'd shut down sporadically, would reach 40% and then suddenly deplete, and started to get slow. But the problems were not consistent. I went to the Apple Store, and the phone passed all their diagnosis checks, even the battery. A few months later, after my AppleCare+ expired, the problems intensified. And I spent most of 2017…

For 6s, the shutdown probably has to do with the faulty battery. But maybe there was a batch bad for 6+ as well.

https://www.apple.com/support/iphone6s-unexpectedshutdown/

Not sure if they checked when the battery was manufactured. But now given $29 I guess no longer relevant...

Re: A Message to Our Customers about iPhone Batteries and Performance

#505

Post by scoot »

kodablah wrote: post #288
jsz0 wrote: post #252

Earlier quoted context omitted.

> For years I knew that my iphones were becoming obsolete The clock down feature is new so your past experiences are very likely unrelated.

Sure, for this specific issue. But the culture of increasing hardware requirements beyond the reasonable point of not-that-old phones coupled with the opacity surrounding what is done to support them is systemic (and not Apple-specific of course).

There's a trade-off. Either your device becomes obsolete because it doesn't have the hardware capacity to support the requirements of a newer OS so you are stuck at an older version, or it becomes obsolete because the vendor allowed an upgrade that was detrimental to performance.

For the vendor: damned if you do, damned if you don't.

Re: A Message to Our Customers about iPhone Batteries and Performance

#506

Post by greedo »

kleptco wrote: post #297
wodenokoto wrote: post #196

Earlier quoted context omitted.

So the right thing is to have phones crash as the battery age? This is not a question about battery life in terms of how many hours the phone can run. This is a question about the phones ability to draw high amounts of power for short intervals.

The right thing is that people who replaced their deliberately slowed down iPhones with new iPhones because of their ignorance about what Apple had done, should have an appropriate remedy not contained in this "we're sorry if you didn't understand that we care a lot about you" press release. It doesn't matter anyway, even though millions of similar batteries in Android phones apparently didn't require a similar secre…

Android does/did the same:

https://plus.google.com/+YgorCortes/posts/CZ2GhoxgHk3

Re: A Message to Our Customers about iPhone Batteries and Performance

#507

Post by dalyons »

arstin wrote: post #359
chrisballinger wrote: post #236

Earlier quoted context omitted.

The iPhone 6 was released September 9, 2014, which is about 3.3 years ago.

Exactly, only 3.3 years ago. :) I still use a beat-up 6 with a wonderful patina and have no interest in upgrading. For me the 6 seemed to be the point where everything was "good enough". Until there's a big advance in what phones are and can do (a bit more than the iPhone X ha), I'd rather just repair what's there.

Counterpoint; I upgraded from a 6 to an X - the screen and the camera are really truly so much better. The X has mostly replaced my mirrorless DLSR in a way the 6 couldn’t come close to.

Re: A Message to Our Customers about iPhone Batteries and Performance

#508

Post by greedo »

braderhart wrote: post #489
jmull wrote: post #427

Earlier quoted context omitted.

Oh come on. At least you can express what you think is wrong about my take on it rather than just calling me a shill. I'm not a shill, BTW. I was affected by this and think Apple stinks for letting it get to this point. I found out my iPhone 6+ was running at 600Mhz most of the time when it would normally would run at 1400Mhz (going by CPU DasherX). Also, the real world user-experience seemed to be even worse than th…

In this example, and like High Sierra root bug, these are primarily software-based issues that have no transparency to the public to evaluate their true origins or resolve on their own; instead it is masked behind a mostly closed-source multi-national corporation caught evading taxes, abusing workers, and now slowing old phones that further exploits their socio-economic divide: http://www.slate.com/blogs/business_ins…

Android is so pure, they'd never do this type of throttling. Oh wait:

https://plus.google.com/+YgorCortes/posts/CZ2GhoxgHk3

Re: A Message to Our Customers about iPhone Batteries and Performance

#509

Post by jmull »

alien_ wrote: post #446
jmull wrote: post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

Considering how much a new iPhone costs and the obscene margins they get from selling these devices, Apple could just do the courtesy of replacing the battery for free a couple of times per device and would still have a decent margin.

That's fine, but realize that all you're doing is complaining about the price of iPhones. You're asking for more for the same price (presumably, it would also be OK to get the same at a cheaper price.)

And that's really a separate question: should Apple (and other phone makers) include the price of a couple of battery replacements in the initial cost of the phone or not?

That's a fair question, but it's not fair to try to change the answer after you've purchased a phone.

Put another way, if you don't think an iPhone is worth what Apple is charging, then don't buy one.

Re: A Message to Our Customers about iPhone Batteries and Performance

#510

Post by greedo »

mtgx wrote: post #177
tschwimmer wrote: post #111

I think this is a good response, and I think a lot of the outrage over this issue is overblown. At the end of the day there's a fundamental tradeoff that Apple needs to make on behalf of their customers: performance or stability. They chose stability, and I think they have a convincing argument as to why: "It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of ou…

It still sounds like a false dilemma to me. I've never had reboots on my Android phones because of battery problems. Maybe Apple just needs to buy better quality batteries? And perhaps higher capacity that are also capable of more charges before they lose too much of their original capacity?

https://plus.google.com/+YgorCortes/posts/CZ2GhoxgHk3
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