I find this situation incredibly interesting as an outsider. I live in the SF Bay Area where we have a Muni "subway", if you can even call it reminiscent of one and BART. They're both absolutely awful, between not having good/expansive coverage/timely service. A plethora of issues plague both. Both times I visited NYC this year I took the subway everywhere. Out of probably 40-50 subway rides, only a handful were dela…
The NYC subway system is orders of magnitude better than anything else in this country, absolutely. This also means that pretty much everyone relies on it to get around every day---so we have to hold it to a much higher standard. If the subway were as bad as it is in SF, the whole city would more or less stop functioning entirely.
And SF is far better than say LA or Denver as far as public transit. I think you nailed it perfectly though, being “the best” carries a lot of responsibility and the MTA isn’t honoring that.