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I bought a Switch from Nintendo and they threatened me with legal action

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Re: I bought a Switch from Nintendo and they threatened me with legal action

#321

Post by craftyguy »

grecy wrote: post #124
apostacy wrote: post #75

Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…

> That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for them......If you truly have a guilty conscience, then just throw the extra package out, because it is abandoned property. Do you really want to live in a world where everyone does this? Imagine you are a small start-up where every penny counts and make the odd mistake here and there and people take advantage of that, dest…

> Imagine you are a small start-up where every penny counts and make the odd mistake here and there and people take advantage of that, destroying you.

If sending out 1 widget for free destroys your start-up, then you likely have bigger things to worry about.

If you have a systematic problem of sending out widgets for free, then you likely have bigger things to worry about.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#322

Post by craftyguy »

zimpenfish wrote: post #247
dahart wrote: post #244

Earlier quoted context omitted.

Interesting! I didn't know this. Unfortunately in this case the buyer is in the UK, so FTC rules don't apply to him. I hope they have a similar consumer protection rule.

http://www.thecomplainingcow.co.uk/all-you-need-to-know-abou... You don't have to send unsolicited goods back or even notify the sender. But duplicate orders don't count as "unsolicited" and should be returned - however "there should be no cost or inconvenience to you" which is where Nintendo fail badly here.

> "there should be no cost or inconvenience to you"

Cool, so OP could take Nintendo to court to recover lost wages!

Re: I bought a Switch from Nintendo and they threatened me with legal action

#323

Post by maigret »

JohnBooty wrote: post #181
gcp wrote: post #106

Earlier quoted context omitted.

Believe me, even if you are home 100% of the time, packages will still not get delivered because "nobody was home". IIRC DHL is especially prone to this. I think the drivers try to catch up time or whatever.

Yeah I imagine the drivers do this to save time when they're behind schedule. Which makes me feel bad for the drivers, really. I'm gonna guess that they have some very tough schedules.

You don’t need to guess, it’s been documented. Most have impossible schedules. Ugly industry, and it would be costly to make it less ugly. So we all look away.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#324

Post by kd5bjo »

nothrabannosir wrote: post #108
jakub_g wrote: post #77

Earlier quoted context omitted.

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

Amazon lockers are the best thing since sliced bread. They put the ball back in your court to pick it up, when you have time. Removes the stress completely and makes ordering pleasant again. Keep an eye out for them, if you can.

I've rented a mailbox at a private post office for years to do this. It's basically a subcontracted receiving department, and they can deal with parcels from any vendor or courier for me.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#325

Post by kelukelugames »

stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

I've been trying to buy a Herman Miller desk for the past few months. It's a quagmire and I'm still table-less. You'd think a two thousand dollar table would come with some customer service.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#326

Post by 0care »

jakub_g wrote: post #77
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

It has been my experience that if you order with a credit card and the item is not delivered you will not be charged. I usually let the credit card company handle it to avoid the hassle.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#327

Post by dabernathy89 »

petercooper wrote: post #27
stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.

customer service, sure. but delivery.... eh. A few weeks ago my brother ordered a tripod and got a toilet instead. Someone I follow on Twitter ordered an Xbox and got.... Capri Suns[1].

https://twitter.com/StefMichalak/status/928174251395469317

Re: I bought a Switch from Nintendo and they threatened me with legal action

#328

Post by strathmeyer »

jbb67 wrote: post #12
Klathmon wrote: post #3

I'm no lawyer, but at least in the US I was under the impression that once something has been mailed to you, it's yours. A company cannot send you something then require payment or for you to return it.

My understanding in the UK is that if someone sends you unsolicited goods and then tries to bill you, it's yours to keep. But this doesn't apply to things sent to you by mistake, which certainly seems to be the case here. You are expected to return the good to the sender at their expense. Although you are expected to facilitate returning it, I doubt any court would look favourably on a company taking you to court for…

Why not? Mistakes are unsolicited.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#329

Post by vinay427 »

dboreham wrote: post #303
cjsuk wrote: post #160

Earlier quoted context omitted.

Happens here in London, UK. Amazon like to leave packages on my doorstep. Stolen every single time. To fix this they appear to have left instructions to "sling it over the back fence" or "jam it in the letterbox and destroy it".

I was amazed to learn that the USPS leaves packages on the door step, always. I mean this was a surprise to me because I grew up in the UK where said package would be stolen in short order, and then for the past 20 years living in the US I was in either apartments where there is no doorstep, or out in the wilds where the postman doesn't come within a few miles of your doorstep. I'd never been in a situation where the…

This reminds me of a segment on Top Gear (the BBC TV show for those unaware) in which Jeremy Clarkson is lamenting that having a pickup truck in the UK would result in your belongings in the bed being stolen when stopped.

For what it's worth, I have ordered many online items (100+) over the last several years, and every one has been left on my doorstep by USPS or UPS. The only time I have had a package stolen was during a summer I spent in a notably dangerous area. The rest of the orders were safely delivered, in my case to a college-town apartment or a suburban family home.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#330

Post by gcgggfxsdg »

astura wrote: post #66
petercooper wrote: post #27

Earlier quoted context omitted.

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.

Amazon support is absolutely terrible . Amazon seller support is even worse. I mean, the worst. Only matched by health insurance companies. The huge problem with Amazon support is everyone I've ever interacted with (besides that one time I got forwarded to a supervisor) either have a fundamental lack an understanding of the English language or lack reading comprehension (or listening if phone support). They also won'…

> everyone I've ever interacted with either have a fundamental lack an understanding of the English language or lack reading comprehension (or listening if phone support)

The place is staffed by Indians, what did you expect? Have you ever spoken to someone in a NOC?

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