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I bought a Switch from Nintendo and they threatened me with legal action

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Re: I bought a Switch from Nintendo and they threatened me with legal action

#121

Post by m_mueller »

jakub_g wrote: post #77
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

This kinda stuff makes me appreciate being in Japan (for now). Cannot beat Japanese customer service. Gonna miss that the most.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#122

Post by dis-sys »

I am super happy for the courier services available in Shanghai. What I experienced in the last 12 months is just shockingly good.

1. I can order whatever I want from any restaurant I like using some apps, someone is going to show up in front of my door within one hour to have it delivered. The cost is close to 2 metro tickets.

2. I don't need to go grocery shopping, courier guys do that for me, e.g. want to buy 2L of milk from your favourite 24 hours convenience store at 11pm? it is just a few clicks away, 1-2 hours delivery.

3. I can send 1kg stuff to Beijing (1000km away) in 12-18 hours for $4-5, door to door service, everything included.

courier guy may not show up? that is news here. You can track where is your assigned courier guys in apps, it is GPS based. One bad review is going to cause big trouble for the guy. Companies like jd.com also has pretty cool features in their apps to tip the courier guy you like, you can offer cash/free drinks to those who provide good services to you.

not impressive enough? jd.com requests all their courier guys to dump your rubbish after delivering your stuff, just be nice and ask (in Chinese of course) "could you please take those two bags of rubbish to the bins downstairs for me?"

Re: I bought a Switch from Nintendo and they threatened me with legal action

#123

Post by Talyen42 »

chairmanwow wrote: post #81
petercooper wrote: post #27

Earlier quoted context omitted.

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.

I 100% agree. The day that I became a lifelong Amazon customer was when I mistakenly ordered a mattress to the wrong address via Prime. I noticed the mistake some 28 hours after placing the order. I nearly said that I called them to tell them about my mistake, but that isn't true. I typed in my number online AND THEY CALLED ME when an operator was available. The operator quickly calmed me down and told it was "nothin…

I agree, it's great for the consumer.

But amazon didn't take the bullet. The seller of the mattress took the bullet.

Amazon didn't lose a penny.

Sellers just have to assume a 10% loss of gross margin due to issues like this. It's not the end of the world, but that's where the cost is.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#124

Post by grecy »

apostacy wrote: post #75

Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…

> That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for them......If you truly have a guilty conscience, then just throw the extra package out, because it is abandoned property.

Do you really want to live in a world where everyone does this?

Imagine you are a small start-up where every penny counts and make the odd mistake here and there and people take advantage of that, destroying you.

Or imagine people are kind and help point out your mistake and give back your ~$500 device.

You get to decide which world you live in, because you are creating it.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#125

Post by mpclark »

mirimir wrote: post #84
headmelted wrote: post #37

Earlier quoted context omitted.

Thanks, I appreciate your comments today as I've been getting a little worried here that the traction this article is getting this morning is going to come back to bite me in the backside. Whether it's Nintendo or a UK-local entity they sub-contract (it's a bit unclear - either way the address is store.nintendo.co.uk and Nintendo-branded), the policies could use some work.

It's a great post, and Nintendo does indeed owe you. But, at this point, I do recommend engaging counsel. As I understand it, truth is not a defense against slander under UK law. Edit: I meant "libel", not "slander". Also, I was wrong about truth not being a defense. It's just that you need to prove the claims.

> truth is not a defense against slander under UK law.

It most certainly is. Defence #1, in fact.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#126

Post by matthewheath »

mirimir wrote: post #84
headmelted wrote: post #37

Earlier quoted context omitted.

Thanks, I appreciate your comments today as I've been getting a little worried here that the traction this article is getting this morning is going to come back to bite me in the backside. Whether it's Nintendo or a UK-local entity they sub-contract (it's a bit unclear - either way the address is store.nintendo.co.uk and Nintendo-branded), the policies could use some work.

It's a great post, and Nintendo does indeed owe you. But, at this point, I do recommend engaging counsel. As I understand it, truth is not a defense against slander under UK law. Edit: I meant "libel", not "slander". Also, I was wrong about truth not being a defense. It's just that you need to prove the claims.

It is a complete defence, but the burden of proof rests on the defendant.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#127

Post by lostlogin »

gcp wrote: post #106
jakub_g wrote: post #77

Earlier quoted context omitted.

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

Believe me, even if you are home 100% of the time, packages will still not get delivered because "nobody was home". IIRC DHL is especially prone to this. I think the drivers try to catch up time or whatever.

Wonder if we have it all wrong. If we paid for shipping on receipt there would be motivation to deliver.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#128

Post by [deleted] »

apostacy wrote: post #75

Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…

[deleted]

Re: I bought a Switch from Nintendo and they threatened me with legal action

#129

Post by dharma1 »

stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

Amazon. I would rather order from there than from anywhere else if it's available on Amazon.

They win at ease/speed of delivery and fantastic customer service, and usually price too - which means they own online retail.

The only thing they don't have an edge on is food and used items (although they are trying) and certain things directly from China.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#130

Post by wolco »

nonamechicken wrote: post #63
petercooper wrote: post #27

Earlier quoted context omitted.

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.

Probably my worst experience was with Amazon. Ordered a big sofa sized furniture. Got wrong color which was cheaper. Asked them to adjust the price since I didnt want to go through the hassle of shipping it back. No. The guy just said "we dont price match, you can sent it back and order again". Not even a sorry. I got so frustrated at his response, it ruined my day. Tried twice more with similar response. I sent it b…

I ordered a small item 5 dollars item came was different tried to refund but wanted me to pay to ship back the product which costs more than the product. I gave up.
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