Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

I bought a Switch from Nintendo and they threatened me with legal action

headmelted.com

Post reply on HN
Print view View original

101–110 of 381 posts

Re: I bought a Switch from Nintendo and they threatened me with legal action

#101

Post by fapjacks »

z3t4 wrote: post #30

When in a contract like this, where you paid for one unit but was sent two units, always be honest about it. Look at it the other way around, what if you paid double by accident ?

Is this huge corporation going to look you in the eye, tell you that you've over/double paid, and then return the overpayment with a handshake? Or are they even going to notice? I'm not saying be dishonest about it, but let's not pretend this enormous business is going to take the initiative to make things right. They'll keep your money unless you make the call.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#102

Post by matwood »

throwaway613834 wrote: post #76
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

Does this usually work with any Twitter account? Even a new one with no followers? Or do you need to have followers or fame or something for the tweet to carry any weight in practice?

Any account. I’ve had good experiences reaching out on Twitter to Comcast, TMO, and airlines. I complained about having a problem, but also was not rude.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#103

Post by kakarot »

sigi45 wrote: post #50
kakarot wrote: post #5

Looks like you got yourself a free Switch. Enjoy it, and if your other Switch is in good condition, offer it to your son or a friend. If Nintendo threatens further legal action, take your lawyer out to dinner and spend the evening laughing over it.

They send you something by accident? And you are allowed to keep it? Nope thats not how it works. It doesn't. He is probably even by law obligated to tell. And yeah there is still something called moral/ethics.

No. They sent the package and then immediately threatened legal action for their mistake. That is a much different situation. If I were OP I would be personally insulted at this point and would make life as difficult as possible for the parties involved. Nintendo should have a better grip on their customer service. They've had over a century to figure it out.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#104

Post by MatthewWilkes »

noonespecial wrote: post #91

Don't know how it is in UK but in the USA no one is allowed to send you stuff unsolicited that pushes some obligation onto you. Even an obligation to return a shipping error to them. You probably got a free Switch. And with their subsequent behaviour, a well deserved one.

In the UK that only applies to unsolicited goods, not to genuine errors. So, if Nintendo were to send you a switch and then ask you to pay for it, sure, you can ignore the demand. If you buy a switch from Nintendo and they send you two you have no right to keep the second (or third, in this case).

That said, if the seller makes a mistake then they need to rectify it entirely, they can't demand you wait around for a courier at an inconvenient time or get you to pay for postage.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#105

Post by kakarot »

cultvoid wrote: post #86
headmelted wrote: post #67

Earlier quoted context omitted.

Honestly I'm now wishing I did have a lawyer, if only to enjoy delicious evening meals with while we laugh at the events of the day. Don't get me wrong, I like my friends, but none of them are lawyers, nor do they work for me - which I imagine would be swell.

Be careful what you wish for. I have one. Go for dinner with them, they would charge you for the time spent eating the delicious dinner, and afterwards they would write you a letter stating the dinner was delicious. Together with a bill for the letter. Plus a surcharge for providing the "laugh at events of the day" service.

Oh no, it's clear which one of us has actual experience with this. :(

Re: I bought a Switch from Nintendo and they threatened me with legal action

#106

Post by gcp »

jakub_g wrote: post #77
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

Believe me, even if you are home 100% of the time, packages will still not get delivered because "nobody was home".

IIRC DHL is especially prone to this. I think the drivers try to catch up time or whatever.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#107

Post by bencollier49 »

dx034 wrote: post #92
bencollier49 wrote: post #70

Earlier quoted context omitted.

Read further and you'll see that if they're sent by accident you're obligated to arrange their return at no personal expense.

But that means that they cannot force you to stay home waiting for a courier. He could've asked them for a return label to send it back. Refusing to stay at home for a day because of that is valid as it should constitute a personal expense (no lawyer).

Yeah, threatening him with legal action was absurd.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#108

Post by nothrabannosir »

jakub_g wrote: post #77
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

Amazon lockers are the best thing since sliced bread. They put the ball back in your court to pick it up, when you have time. Removes the stress completely and makes ordering pleasant again.

Keep an eye out for them, if you can.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#109

Post by Aaargh20318 »

simias wrote: post #94
astura wrote: post #66

Earlier quoted context omitted.

Amazon support is absolutely terrible . Amazon seller support is even worse. I mean, the worst. Only matched by health insurance companies. The huge problem with Amazon support is everyone I've ever interacted with (besides that one time I got forwarded to a supervisor) either have a fundamental lack an understanding of the English language or lack reading comprehension (or listening if phone support). They also won'…

That's my experience as well. As long as all you want is return faulty/not-needed-after-all articles then Amazon is great. Never ever had a hiccup in 10 years and I order a lot of stuff. However if your request is a little more specific and doesn't fit neatly in whatever scripts they're using then it's a bit of a mess. I mainly use amazon.fr so I've interacted with the french support but like you they had a rather th…

> I've interacted with the french support but like you they had a rather thick accent and seemed to have trouble understanding me at times even though I did my best to speak slowly and clearly.

That's the one advantage of living in a tiny country (the Netherlands) that speaks a language hardly anyone else does. It's impossible to outsource customer support to low-wages countries because you simply can't find anyone there who speaks Dutch.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#110

Post by madshiva »

signet wrote: post #79
madshiva wrote: post #71

Like @bufferoverflow say it's totally bluff. We had all to deal with this kind of small little problem. Why are you crying like a SJW for a Switch? seriously? grow a little. You just waste your time.

What eloquent commentary /s Can someone ban this bozo?

ban for what? telling the true? Nice.

edit: 1) I don't think the priority of life is getting a switch for these Kid at Christmas. 2)I don't think he had to call and waste his time for then complaining. 3)We have all at once the same problem but did had written an article about it, because it's useless. When I had the problem, the same day I had my package, because I directly go to the DHL post office get my package. Done. Strict to the point. Same with UPS.

Post reply on HN