Sounds like they're really not used to people actually ordering from their site directly. I can imagine the prices are the suggested retail prices, which no retailer will actually end up charging.
I bought a Switch from Nintendo and they threatened me with legal action
61–70 of 381 posts
Re: I bought a Switch from Nintendo and they threatened me with legal action
#62I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…
This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…
Public shaming seems to get you the best customer service. We need to use that more often.
Re: I bought a Switch from Nintendo and they threatened me with legal action
#63I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.
Probably my worst experience was with Amazon. Ordered a big sofa sized furniture. Got wrong color which was cheaper. Asked them to adjust the price since I didnt want to go through the hassle of shipping it back. No. The guy just said "we dont price match, you can sent it back and order again". Not even a sorry. I got so frustrated at his response, it ruined my day. Tried twice more with similar response. I sent it back, ordered again (at a lower price than my original order).
In Amazon's defence, this items price was dropping heavily during that period. But I wasnt asking them to give me new price.
Because of this incident plus Amazon taking 4-5 days to just start shipping and the news about fake goods, Amazon is no longer my first preference.
Re: I bought a Switch from Nintendo and they threatened me with legal action
#64Sounds like they're really not used to people actually ordering from their site directly. I can imagine the prices are the suggested retail prices, which no retailer will actually end up charging.
To be fair, their prices were quite good - and they offered a two year warranty - which surprised me.
Although yes, in retrospect I'll default back to Amazon in future.
Re: I bought a Switch from Nintendo and they threatened me with legal action
#65I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…
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Re: I bought a Switch from Nintendo and they threatened me with legal action
#66I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.
Amazon support is absolutely terrible. Amazon seller support is even worse.
I mean, the worst. Only matched by health insurance companies.
The huge problem with Amazon support is everyone I've ever interacted with (besides that one time I got forwarded to a supervisor) either have a fundamental lack an understanding of the English language or lack reading comprehension (or listening if phone support). They also won't or can't spend any significant time on any one customer inquiry, they need to move onto the next.
On the buyers side they understand how to refund an order which they do readily, ship items, say you can keep items that are errors, maybe some account stuff, and that's basically it. If you need them to do anything else that requires them to understand your inquiry it's an uphill battle.
Basically, you get terrible support if your inquiry can't be solved by quickly pressing the "refund" button or the "ship item" button. I guess most buyers usually only need those two buttons though.
I actually think that's part of why they have such a big problem with counterfeits (and other issues). If someone complains about a counterfeit some low paid employee who doesn't really understand the problem just presses "refund order," the customer stops complaining, and the systemic issues remain.
I have a nightmare Amazon seller support story, but I won't go into it for fear of spiking my blood pressure to dangerous levels. It was only resolved by me finally getting forwarded to a supervisor, who, finally, understood English.
Re: I bought a Switch from Nintendo and they threatened me with legal action
#67Looks like you got yourself a free Switch. Enjoy it, and if your other Switch is in good condition, offer it to your son or a friend. If Nintendo threatens further legal action, take your lawyer out to dinner and spend the evening laughing over it.
take your lawyer out to dinner Do normal people actually have lawyers? That they know well enough to hang out socially with?
Honestly I'm now wishing I did have a lawyer, if only to enjoy delicious evening meals with while we laugh at the events of the day.
Don't get me wrong, I like my friends, but none of them are lawyers, nor do they work for me - which I imagine would be swell.
Re: I bought a Switch from Nintendo and they threatened me with legal action
#68Earlier quoted context omitted.
This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…
Public shaming seems to get you the best customer service. We need to use that more often.
Hard disagree on the 2nd point. It seems that needing to reach out to social media to get normal business processes to work has become the default.
Now I need to actively be registered on N social media sites and harass the company in question until such time as they bother to respond, instead of having just had to connect with the company and directly resolve the issue.
Re: I bought a Switch from Nintendo and they threatened me with legal action
#69Earlier quoted context omitted.
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.
That's because they fuck over their sellers. I tried to sell a modem which I had previously purchased through Amazon. The modem came both as a bundle and by itself. I listed it correctly as purchasing the modem only, listed it "like new" (when really it was basically new, not removed from the box). It was actually the lowest price you could get it used. Someone bought it, shipped it to them faster than necessary. Abo…
Worst seller experience ever. FTFY.
You are not the customer, just a seller. You don’t matter. The “Amazon smile” is for customers only.
Re: I bought a Switch from Nintendo and they threatened me with legal action
#70Earlier quoted context omitted.
I don't think the FTC cover the UK.
It took ten seconds to Google the UK equivalent, and it seems to be the same rule. Unsolicited goods, which are defined the same as the FTC' s definition, seem to be treated the same: https://www.saga.co.uk/magazine/money/spending/consumer-righ...
Read further and you'll see that if they're sent by accident you're obligated to arrange their return at no personal expense.