Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

I bought a Switch from Nintendo and they threatened me with legal action

headmelted.com

Post reply on HN
Print view View original

151–160 of 381 posts

Re: I bought a Switch from Nintendo and they threatened me with legal action

#151

Post by gcp »

lostlogin wrote: post #127
gcp wrote: post #106

Earlier quoted context omitted.

Believe me, even if you are home 100% of the time, packages will still not get delivered because "nobody was home". IIRC DHL is especially prone to this. I think the drivers try to catch up time or whatever.

Wonder if we have it all wrong. If we paid for shipping on receipt there would be motivation to deliver.

Some of the vendors allow you to select the delivery company. I like this.

It's pretty hard to get back to a seller and try to explain him the delivery company he is using is potentially scamming, especially as it only affects me (the receiver), not the shipper.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#152

Post by jstanley »

wst_ wrote: post #137
baldfat wrote: post #97

Earlier quoted context omitted.

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

I would never allow them to leave my package at neighbors house and if they do I would write a note to the support. This is my package and I want it delivered to me. I can't understand what is the problem of rescheduling the delivery for the time that suits me the best. Or scheduling the best time in the first place. Why Japan can do this? Even Japanese Post (not only a courier) allows you to define when you'd like t…

For most people, it's more convenient to go to their neighbour and collect the package right away than it is to try and reschedule a delivery for some other time.

Most people don't have hostile neighbours.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#153

Post by louhike »

stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

The thing is most couriers have orders to do it like this to go faster, even though it is not assumed publicly. So if it happened one time with a company, it will probably go on.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#155

Post by dboreham »

baldfat wrote: post #97
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

Unfortunately package theft is common. Our neighborhood suffered several thefts and eventually the police put fake packages with GPS trackers into the delivery boxes then waited to see where they went. They ended up in the house of the person who delivered the newspaper..

Re: I bought a Switch from Nintendo and they threatened me with legal action

#156

Post by artimaeis »

AJRF wrote: post #143
stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

> I have never, ever dealt with any above mid-sized company that handles customer service and delivery well Apple

Much as I like Apple I'm not sure they handle the situation described better than any competitor:

> "A courier claims they called at your house and got no answer, even though you were in and they didn't. You call customer services, but they have no way at all to contact the courier and tell them to go back and try again. Even if they're only two minutes down the road. The system deliberately puts a firewall between the reps and the delivery infrastructure, because any kind of ad-hoc action to resolve customer issues interferes with the logistics planning for the day's deliveries."

If UPS claims they knocked and you didn't answer there's nothing more Apple can do than to tell you to wait for tomorrow.

Their customer service is genuinely great - but the firewall definitely exists between the shipper and the deliverer.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#157

Post by wbhart »

jarym wrote: post #2

How embarrassing (for Nintendo). As soon as someone threatens legal you just have to tell them you'll only be engaging via lawyers and you'll be seeking to recover your legal expenses from them once the situation is resolved.

My understanding (IANAL) is, that's not the best strategy. If you have a complaint against a company, it is often the case that the company has an internal complaints procedure (usually a simple 9 step affair that only takes a year or two of constant, vigilant effort). If you don't follow it, you might actually find it very difficult to recover expenses for hastily employed legal services. You always have to ask yourself, who will most enjoy/benefit from/be able to afford engaging lawyers, you or the company's legal department?

Re: I bought a Switch from Nintendo and they threatened me with legal action

#159

Post by Y_Y »

mirimir wrote: post #84
headmelted wrote: post #37

Earlier quoted context omitted.

Thanks, I appreciate your comments today as I've been getting a little worried here that the traction this article is getting this morning is going to come back to bite me in the backside. Whether it's Nintendo or a UK-local entity they sub-contract (it's a bit unclear - either way the address is store.nintendo.co.uk and Nintendo-branded), the policies could use some work.

It's a great post, and Nintendo does indeed owe you. But, at this point, I do recommend engaging counsel. As I understand it, truth is not a defense against slander under UK law. Edit: I meant "libel", not "slander". Also, I was wrong about truth not being a defense. It's just that you need to prove the claims.

https://www.blakemorgan.co.uk/news-events/news/brief-guide-t...

Re: I bought a Switch from Nintendo and they threatened me with legal action

#160

Post by cjsuk »

dboreham wrote: post #155
baldfat wrote: post #97

Earlier quoted context omitted.

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

Unfortunately package theft is common. Our neighborhood suffered several thefts and eventually the police put fake packages with GPS trackers into the delivery boxes then waited to see where they went. They ended up in the house of the person who delivered the newspaper..

Happens here in London, UK. Amazon like to leave packages on my doorstep. Stolen every single time. To fix this they appear to have left instructions to "sling it over the back fence" or "jam it in the letterbox and destroy it".
Post reply on HN