That has to be breach of contract. The guy was a paying customer and never missed a payment. I highly suspect this is caused by a bug.
What are you going to do, sue Oracle?
You'd have to be a madman.
Oracle Cloud deleting active user accounts without possibility for data recovery
71–80 of 113 posts
Re: Oracle Cloud deleting active user accounts without possibility for data recovery
#72This happened to me when Oracle first started in the cloud business. I actively avoid doing business with their cloud services.
I think I learned the lesson the hard way.
Re: Oracle Cloud deleting active user accounts without possibility for data recovery
#73Sorry for my bad english its my third language My experience was quite roller coaster with oracle, i have to mention im a student and wanted to try their free tier so i could learn more about enterprise cloud hosted VM’s and networking, signup was good for me, but when i tried selecting an arm instance it would be always out of capacity, and i mean i was on oracle from around 2022 until 2024 first half maybe?, i chec…
Thank you for sharing your experience!
Re: Oracle Cloud deleting active user accounts without possibility for data recovery
#74One Rich Asshole Called Larry Ellison strikes again... but for the life of me, I don't understand why this guy isn't calling his credit card company to cancel payments for a service he's not receiving...
By not canceling payments he is making his case ready to go to court.
To be fair, at this point I got a week of different support calls, teams, online forms and live chats behind me. I cannot login to the account which would allow me to cancel payments, and every number I talk to tells me they're not able to cancel the payment as they're not authorized.
To be fair, it was, so far, never my main goal to get that payment canceled, but I'm not going to put in any more effort after today.
Will I go to court? Depends on what my insurance and legal insurance says on Monday. Do I want to go to court? No. After seeing all these people tell me the same thing happened to them, would it be good to go to court? Absolutely.
Re: Oracle Cloud deleting active user accounts without possibility for data recovery
#75Earlier quoted context omitted.
There have been many times where I have tried to warn people on HN not to get into bed with Oracle.[0][1][2][3] But people have a hard time resisting free stuff. [0]: https://news.ycombinator.com/item?id=33199750 [1]: https://news.ycombinator.com/item?id=38075210 [2]: https://news.ycombinator.com/item?id=29514359 [3]: https://news.ycombinator.com/item?id=34503883
You had a bad experience with Oracle and I get that. They didn't treat you well. However, not everyone has a bad experience with them and a lot of companies make mistakes and treat customers poorly. The question is not did it happen, the question is how often does it happen and how does the organization handle it. If Oracle has millions of customers and you are the only one they harmed, they are probably doing great.…
I appreciate your effort to provide a balanced retort. I'll be extremely blunt: all the bad things you've heard about Oracle are about 95% true. I've been in meetings where someone from compliance suggested all "uncertain" customers (accounting-wise) be subject to a rigorous audit... with the comment added "we can probably squeeze a few mil easily this quarter out of the base". Most of the company does not behave like a healthy business. The parts that do perform well are usually walled off from the ridiculous bullshit.
source: was a PM for a BU that was acquired by Oracle
Re: Oracle Cloud deleting active user accounts without possibility for data recovery
#76It matters whether you are still on an unpaid tenancy or have upgraded to a paid tenancy, even if you're only using "Always Free" resources for a total of $0.00 per month. Resources occupied by an unpaid tenancy may be deallocated without warning in order to satisfy a request from a paid tenancy. However, there's really no way we can know if the OP did or did not breach the TOS, which seems likelier given that they u…
I wish I was breaching the ToS in some way, but the server was merely running a (fairly private) Nextcloud instance. I mean, of course you just have my written word, but there was nothing fishy going on there.
Also, at least they could tell me the ToS violation...
Re: Oracle Cloud deleting active user accounts without possibility for data recovery
#77How about simply refusing to work with them ever again? I'm sure HN would be enough to reach critical mass and send Ellison back where he came from.
I whole heartedly support this movement
Re: Oracle Cloud deleting active user accounts without possibility for data recovery
#78Earlier quoted context omitted.
By not canceling payments he is making his case ready to go to court.
To be fair, at this point I got a week of different support calls, teams, online forms and live chats behind me. I cannot login to the account which would allow me to cancel payments, and every number I talk to tells me they're not able to cancel the payment as they're not authorized. To be fair, it was, so far, never my main goal to get that payment canceled, but I'm not going to put in any more effort after today.…
I could of course call my bank and tell them to cancel it etc. etc.
At this point I'm just... let it happen. Something may come out of it, maybe nothing.
Re: Oracle Cloud deleting active user accounts without possibility for data recovery
#79I was charged $5k due to a bug on Oracle's side. I initially escalated to support. Similar thing - they said there was nothing they could do, and that I needed to cut a ticket to another team... one which I couldn't contact. They simply closed the ticket. I did a chargeback for that portion of my bill. TBD whether they will nuke my account or not.
Jesus...
Re: Oracle Cloud deleting active user accounts without possibility for data recovery
#80OP is suggesting it is in retaliation for a criticizing viral post... https://mastodon.de/@ErikUden/113930176963645558
He also points out his own accusation is baseless: https://mastodon.de/@ErikUden/113930295586771514 and a longer explanation of his thoughts (mostly that Oracle has left him in the dark so all he can offer is conspiratorial speculation) https://mastodon.de/@ErikUden/113930279621469673 Anyway, since Oracle won't say, it seems fine to take adverse inference.
Thank you for writing this. As much as I love conspiracies, I'm not that full of myself to think this CEO has nothing better to do than to stalk some random German guy's MASTODON account. The sad part is that this was just bound to happen sooner than later, even to someone who recently criticized Oracle.