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Oracle Cloud deleting active user accounts without possibility for data recovery

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Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#11
post #2

That people continue to use ORACLE products is one of those misteries I can not understand for much thought that I put into it.

Honestly, I have never been in a position to see their salespeople so I have to assume they must be wining and dining the bosses first, because in my little corner of the universe, every single like entity uses them to some degree. I personally do not understand it.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#12

That has to be breach of contract. The guy was a paying customer and never missed a payment. I highly suspect this is caused by a bug.

If it was caused by a bug they wouldn't have told him "you have no future with oracle" and that he couldn't create a new account -- they would have just created a new account, apologized, and given him a few months credit.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#13
post #2

That people continue to use ORACLE products is one of those misteries I can not understand for much thought that I put into it.

The price of "free" is very tempting. I guess the cost of the servers they offer is having to put up with idiotic requirements like "CPU utilization for the 95th percentile [must be more] than 20%" [1], or they'll shut off your server.

I use one of these servers for hosting some non-critical things, but nothing that I run there is particularly CPU intensive, so I was just forced to set up a cronjob that periodically spikes the CPU to 100% for a few minutes.

[1] https://docs.oracle.com/en-us/iaas/Content/FreeTier/freetier...

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#14
post #2

That people continue to use ORACLE products is one of those misteries I can not understand for much thought that I put into it.

In general, I agree but there's a lot of people "locked-in" to using their products so once a poor decision has been made, it's costly to move away from them.

I signed up a personal Oracle Cloud account to make use of their always-free tier of VMs. I was lucky to be able to get 4 of the VM.Standard.A1.Flex instances which have been running fine for a couple of years now. I've heard various tales of people on the free tier getting instances/accounts deleted for having idle instances, but presumably my backup of them is enough to stop them from being registered as idle (I've got a couple of websites running on them too, but they're just for my use).

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#15
post #2

That people continue to use ORACLE products is one of those misteries I can not understand for much thought that I put into it.

The cold hard truth of the world is that things are not evaluated solely meritoriously by everyone.

Oracle know this, in fact, they rely on it.

If they are trying to win a big corporate contract you know a good way to get it? :

The dude who has an enormous amount of say is head of I.T. at EnormousBeanFactory, the world’s largest supplier of canned beans. Is it a sexy industry? Nope, but they do 3 billion a year in beans.

This dude is in his mid 50s, bald, out of shape, big glasses, and is likely very single. He has a comfortable wage but he’s not rich. He hasn’t gotten laid in 20 years.

Send in the energetic and charismatic Oracle salesman, instantly invite this guy for all expenses trip to Aspen to discuss the deal, but don’t make it obvious, a few 5 star lunches locally first. When in Aspen make sure this guy has the time of his life, got it? Here’s 20k expense account, this guy is going to have a weekend he is not going to forget. Do I need to spell out the details for you?

Once he’s back at his job and had a few days to recover then land the fish while the memories are still fresh, as long as your product MINIMALLY functions, they’ll sign.

Of course I personally think this is atrocious way of doing business, but I am wise enough to not let my rosy ideals prevent me from seeing the reality of the world, so there it is. That’s why “people continue to use ORACLE” products.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#16
post #12

That has to be breach of contract. The guy was a paying customer and never missed a payment. I highly suspect this is caused by a bug.

If it was caused by a bug they wouldn't have told him "you have no future with oracle" and that he couldn't create a new account -- they would have just created a new account, apologized, and given him a few months credit.

It on the Terms of Service, it said customers are only eligible to sign up once. Which sounds like something in the terms of service. They didn't say you're banned from using the service but instead said people are only eligible to sign up once.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#17
post #2

That people continue to use ORACLE products is one of those misteries I can not understand for much thought that I put into it.

People probably continue to use Oracle products because Oracle makes a lot of good and useful products. Oracle is typically not criticized for its products, its criticized for its high prices and price increases.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#18
I was charged $5k due to a bug on Oracle's side.

I initially escalated to support. Similar thing - they said there was nothing they could do, and that I needed to cut a ticket to another team... one which I couldn't contact. They simply closed the ticket.

I did a chargeback for that portion of my bill. TBD whether they will nuke my account or not.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#19

OP is suggesting it is in retaliation for a criticizing viral post... https://mastodon.de/@ErikUden/113930176963645558

He also points out his own accusation is baseless:

https://mastodon.de/@ErikUden/113930295586771514

and a longer explanation of his thoughts (mostly that Oracle has left him in the dark so all he can offer is conspiratorial speculation)

https://mastodon.de/@ErikUden/113930279621469673

Anyway, since Oracle won't say, it seems fine to take adverse inference.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#20
post #2

That people continue to use ORACLE products is one of those misteries I can not understand for much thought that I put into it.

People probably continue to use Oracle products because Oracle makes a lot of good and useful products. Oracle is typically not criticized for its products, its criticized for its high prices and price increases.

You could only mean the database? The stuff I am familiar with was good before they bought it and is better somewhere else despite all their work to choke options with IP law.
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