411–420 of 820 posts
This is rich > We want to make sure we trully understand what you're struggling with. The post literally starts with a list of grievances. Maybe ask the AI for an executive summary and the key points.
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> Hi Marsf, > I'm sorry for how you and the Japanese community feel about the MT workflow that we just recently introduced. Would you be interested to hop on a call with us to talk about this further? We want to make sure we trully understand what you're struggling with. > My timezone is UTC+7, so it should be easier for us to set up time. Let me know how that sound! What a horribly condescending and patronising resp…
Why is it condescending and patronzing? I read it as a person trying to understand the situation.
I have been on the receiving end of such comments enough times to read it as a person trying to appear as if they are trying to understand the situation.
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"We want to make sure we trully (SIC) understand what you're struggling with." I'm afraid you skipped this part though
> We want to make sure we trully understand what you're struggling with. I mean, that question is already well answered within the first (opening) comment of marsf, so that part smells "tl;dr. Can I call you". This sentence makes it even worse. All the pain points are openly written there.
No, it's not. Half of the listed reasons are obvious enough, but the half is very vague. I don't know if they are something you would understand as an insider, but as an outsider there would be many open questions if it would be my task to make this work.
The whole communication seems like people on one or both sides lacking information, and one trying to fix this to start the process for solving the other sides' problem. Nothing wrong with this in a professional environment.
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This isn't about communication though, it's about community. Mozilla just introduced a bot to overtake community efforts. > another asking to open a communication channel. The other person is asking to open a private communication channel. OT, but where is this reductionism-to-rationalize-trend coming from lately?
Community is also about communication. In fact, that's a primary aspect of a community. Yeah, Mozilla introduced a bot that's stomping on things. Are they malicious? Twirling neatly waxed mustaches as they cackle gleefully as the little ants scurry about in a panic? Or is this a case of humans doing what humans do: Screwing things up. The first step is to open communications, and the most effective form of communicat…
This communication in particular is about how one member is sharing their "discomfort" of the non-communicated automation efforts done by Mozilla, and is also expressing their resulting action - leaving that community.
Please don't conflate the efforts of institutions (Mozilla) with the ones of communities (SUMO). Transparency is a big factor that marks their difference. So yes, community is also about communication.
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"I'm sorry for how you feel" is widely accepted as a non-apology in English. Sincere apologies show awareness of how one's actions led to the situation that would require the apology.
That's great but we're not all native English speakers. And "I'm sorry for you" seems like a hollow phrase to a Dutch person but this is used all the time in English. It's like how you say "How are you" when you really don't care but it's just how you start a conversation.
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As someone from the Netherlands I read absolutely 0 condescending or patronising behaviour in this. It just looks like someone trying to get in contact and help out. I could've written this myself, genuinely trying to help.
> I'm sorry for how you and the Japanese community feel about the MT workflow that we just recently introduced. English is also not my mother tongue, but this translates to "I'm sorry you feel like that, but we don't care or change anything, can I call you to convince you into doing things our way while completely being off the record?" in my mind. This is forceful and rude in my culture, but it's very rude and a no-…
Nope. Start by apologizing for the impact of what YOU did. Contributor of 20y just quit and provide a clear list of what is wrong. "your feelings" and "your struggles" is not respectful.
You should be sorry that YOU pushed changes on them in a way that impacted badly their work and made them quit. Thank them for the feedback and try to open a discussion on finding a positive outcome.
> Hi Marsf, > I'm sorry for how you and the Japanese community feel about the MT workflow that we just recently introduced. Would you be interested to hop on a call with us to talk about this further? We want to make sure we trully understand what you're struggling with. > My timezone is UTC+7, so it should be easier for us to set up time. Let me know how that sound! What a horribly condescending and patronising resp…
How would you form this response to make it less condensending and patronizing? I won't judge if it is patronizing or not because I'm not very good at this kind of thing but would like to understand the issue.
We had planned to use the translation bot to help you guys, but based on your response, we have understood that we have overshot our target, and actually made it harmful.
Would you be interested in a call where we can apologize in person, and interview you about how the workflow integration could be designed so it actually helps you and other translators?"
> Hi Marsf, > I'm sorry for how you and the Japanese community feel about the MT workflow that we just recently introduced. Would you be interested to hop on a call with us to talk about this further? We want to make sure we trully understand what you're struggling with. > My timezone is UTC+7, so it should be easier for us to set up time. Let me know how that sound! What a horribly condescending and patronising resp…
I don't understand people like this. No, I don't want to "hop on a call", I've already written down everything. Can you not read?
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I don't understand people like this. No, I don't want to "hop on a call", I've already written down everything. Can you not read?
It's a combination of inability to read anything longer than a tweet and not wanting to put anything on record.
> Hi Marsf, > I'm sorry for how you and the Japanese community feel about the MT workflow that we just recently introduced. Would you be interested to hop on a call with us to talk about this further? We want to make sure we trully understand what you're struggling with. > My timezone is UTC+7, so it should be easier for us to set up time. Let me know how that sound! What a horribly condescending and patronising resp…
How would you form this response to make it less condensending and patronizing? I won't judge if it is patronizing or not because I'm not very good at this kind of thing but would like to understand the issue.