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Gandi loses data, customers told to use their own backups

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Re: Gandi loses data, customers told to use their own backups

#381

Post by ben509 »

icebraining wrote: post #242
ben509 wrote: post #171

Earlier quoted context omitted.

The customers are being stupid and rude: assigning blame, asking redundant questions, making threats. Nothing in any of the twitter threads I've seen has any potential to solve any problems, they're yelling thinly veiled abuse at support. The industry standard is sucking up to them and groveling, and it's led to customers being very badly behaved. The trouble is no one has a good working alternative to the industry s…

The alternative is simple: always behave professionally, and if they are abusive, point at the ToS that forbids that and fire them as customers. Here I'd just avoid engaging one-on-one at all, just broadcast the situation status.

It's justified in being called simple if companies are actually doing this.

I did find HubSpot[1]:

> We may limit or deny your access to support if we determine, in our reasonable discretion, that you are acting, or have acted, in a way that results or has resulted in misuse of support or abuse of HubSpot representatives.

I'm still skeptical because actually enforcing that clause seems like it could lead to an expensive lawsuit. The angriest customers are naturally the most litigious ones, too.

[1]: https://legal.hubspot.com/terms-of-service

Re: Gandi loses data, customers told to use their own backups

#382

Post by behringer »

blihp wrote: post #206
devit wrote: post #98

Earlier quoted context omitted.

I don't get the criticism. If they lost all the data, then obviously the only option for customers is to either use their own backups if they have them or accept that the data is permanently lost. One can criticize their lack of additional redundancy, but don't see what's wrong with the response.

Sure, if the data is lost there isn't much that can be done to go back and fix it. However, the company response appears very dismissive/flippant which sends a bad message. The tone any company hosting customer data should take in the event of data loss is along the lines of 'regretfully... we screwed up... unfortunately... steps we are taking to ensure this doesn't happen again...' i.e. the company should either be…

So you're saying you want the bullshit? Look Gandi doesn't have it. What more do you want from them? They lost it, they're not gonna bullshit about it.

Re: Gandi loses data, customers told to use their own backups

#383

Post by joepie91_ »

petee wrote: post #3
webrobots wrote: post #2

Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…

Wow, for a company that boasts "no bullshit", only offering a month after destroying data and backups seems a little tone deaf Edit: in fairness, I'm not sure how exactly you would quantify such a loss anyway...

Reputable hosting providers typically don't try to quantify such a loss, but rather outright offer a credit/compensation that is very obviously generous (say, a year or even two of free service).

Especially when a small set of your customerbase is affected, it won't cost you that much, and "overcompensating" like that means that virtually noone is going to criticize you for quantifying it wrong; instead, the public narrative will be centered around "well, shit happens, they did their best and generously compensated".

Re: Gandi loses data, customers told to use their own backups

#384

Post by brianwawok »

capableweb wrote: post #237
brianwawok wrote: post #214

Earlier quoted context omitted.

I suspect a human gets a dump of them and decides which to pay the $10 for. For example, asdasdahbdajsdbajdbhsbdahsdd.com... not worth the $10 ireallylikechicken.com... maybe worth the $10? (ireallylikechicken.com is available, go squat it and get rich)

Someone did buy it it! > Creation Date: 2020-01-09T19:37:01Z Registered with Gandi, ironically enough... And the domain is meta! Response from HTTP GET > Location: https://news.ycombinator.com/item?id=22001822

Hilarious

Re: Gandi loses data, customers told to use their own backups

#385

Post by Onawa »

jandrese wrote: post #222
gruez wrote: post #138

Earlier quoted context omitted.

>The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster. What if you don't want to cough up $10-$20 on a whim? Would doing a whois (using the NIC's whois site) suffice?

Doing an OOB whois search is almost certainly fine. It's when you search on godaddy.com or whatnot that you get burned.

What is an "OOB whois search"?

Re: Gandi loses data, customers told to use their own backups

#386

Post by whacker »

Onawa wrote: post #385
jandrese wrote: post #222

Earlier quoted context omitted.

Doing an OOB whois search is almost certainly fine. It's when you search on godaddy.com or whatnot that you get burned.

What is an "OOB whois search"?

Out of Band. Registrars cannot intercept whois searches?

Re: Gandi loses data, customers told to use their own backups

#387

Post by jlgaddis »

LeonB wrote: post #338
moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

Reports of reputable registrars front-running are persistent, but unfounded. Anytime I’ve looked into it, I’ve never seen any evidence for it. If proven it would be a major blow to their business, so why would they try to snatch pennies from in front of a steam roller? So I call b.s. on any reports of “the registrar noticed me searching for a domain and registered it”.

Um, NetSol settled a $1MM class action suit over exactly this about a decado ago.

It absolutely has happened and quite possibly still does.

Re: Gandi loses data, customers told to use their own backups

#388

Post by mystcb »

HenryBemis wrote: post #370
brianwawok wrote: post #214

Earlier quoted context omitted.

I suspect a human gets a dump of them and decides which to pay the $10 for. For example, asdasdahbdajsdbajdbhsbdahsdd.com... not worth the $10 ireallylikechicken.com... maybe worth the $10? (ireallylikechicken.com is available, go squat it and get rich)

hahahaha, the webpage redirects to this discussion!! WELL PLAYED!!! (sorry for the caps.. but wow!)

YW ;)

Re: Gandi loses data, customers told to use their own backups

#389

Post by corford »

corford wrote: post #211

I'm a long term user of Gandi for my domains but have wanted to get off them for some time now. Can anyone recommend a domain registrar "equivalent" of a Fastmail or Letsencrypt or DNSMadeEasy i.e. truly no bullshit, geek friendly and polished at the same time ? I'm not too bothered about price. I just want a well run outfit that has a wide selection of TLDs and ccTLDs (and ideally isn't a mega corp like google but i…

Posting back here in case it helps someone else. In the end I went with: https://dnsimple.com
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