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Gandi loses data, customers told to use their own backups

status.gandi.net

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Re: Gandi loses data, customers told to use their own backups

#91

Post by j45 »

moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

I have had a similar experience with other registrars.

Edit: Sad to hear of the data loss and for anyone affected. Trusting cloud providers doesn't always work out either.

Re: Gandi loses data, customers told to use their own backups

#92

Post by cblades »

anarcat wrote: post #30
bigwavedave wrote: post #22

Earlier quoted context omitted.

> You get what you deserve Sure, let's blame the victims here; that's effective and helpful.

Oh god, the victims, really? You host your data on someone else's computer to save on costs and get rid of the burden of dealing with metal and stabbing yourself with screwdrivers , and you're the victim when they fuckup? Give me a break... It's not like anyone died here. There's a reason I host my own shit. Problems happen, errors are made, and data is lost. It's also your responsibility to deal with data permanence…

> You host your data on someone else's computer to save on costs and get rid of the burden of dealing with metal and stabbing yourself with screwdrivers , and you're the victim when they fuckup?

A company violates their agreement with you in a way that costs you time, money, and potentially business, and you're not the victim?

Re: Gandi loses data, customers told to use their own backups

#93

Post by klagermkii »

kryogen1c wrote: post #53
EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

This is god damn unbelievable "Andrea, sorry about that and the incident. If we led you to believe that you had nothing to do on your side when warned multiple times to make your back ups, then we'll have to make it clearer, and stop assuming that it's an industry wide knowledge."

That's such an obnoxiously passive-aggressive response from the CEO. Bit of a red flag for the company culture.

Re: Gandi loses data, customers told to use their own backups

#94

Post by yibg »

anarcat wrote: post #30
bigwavedave wrote: post #22

Earlier quoted context omitted.

> You get what you deserve Sure, let's blame the victims here; that's effective and helpful.

Oh god, the victims, really? You host your data on someone else's computer to save on costs and get rid of the burden of dealing with metal and stabbing yourself with screwdrivers , and you're the victim when they fuckup? Give me a break... It's not like anyone died here. There's a reason I host my own shit. Problems happen, errors are made, and data is lost. It's also your responsibility to deal with data permanence…

Well yea that’s why you pay them, to do a job. That payment comes with certain expectations and when they aren’t met you incur cost. In this case downtown and effort and time to restore from your own backup. Victim may be a bit strong but of course it’s Gandi’s fault and not their customers’.

Re: Gandi loses data, customers told to use their own backups

#95

Post by Eikon »

y4mi wrote: post #84
Eikon wrote: post #64

Earlier quoted context omitted.

I'm not, you can't do backup without replicating data, hence, if you do backup, you are doing replication.

It can be, it just doesn't have to be Let's say a typical admin of a small shop wants to backup his postgres database. The first thing he'll use is probably pg_dumpall which he'll output to a storage. No replication involved. The backup is just a bunch of sql statements to recover the last known state of the database. It's a different kind of format however, which -by definition- isn't a replica anymore. (And this pr…

> No replication involved. The backup is just a bunch of sql statements to recover the last known state of the database.

You probably should look up the definition of “replication”.

Re: Gandi loses data, customers told to use their own backups

#96

Post by moralestapia »

j45 wrote: post #91
moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

I have had a similar experience with other registrars. Edit: Sad to hear of the data loss and for anyone affected. Trusting cloud providers doesn't always work out either.

Nice to know I'm not the only one! :D

Re: Gandi loses data, customers told to use their own backups

#97

Post by jandrese »

moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

Domain registrars giving away domains to squatters when people search for them is a time honored practice. The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster.

Re: Gandi loses data, customers told to use their own backups

#98

Post by devit »

EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

I don't get the criticism.

If they lost all the data, then obviously the only option for customers is to either use their own backups if they have them or accept that the data is permanently lost.

One can criticize their lack of additional redundancy, but don't see what's wrong with the response.

Re: Gandi loses data, customers told to use their own backups

#99

Post by caymanjim »

actuator wrote: post #47
eg312 wrote: post #27

Earlier quoted context omitted.

I use Gandi for domains & DNS too. I've never had any problems so far but I don't want any surprises... Where do you want to migrate? What is a better alternative?

I like Cloudflare and find them to be a very good value proposition. They have a domain registrar now as well, though I haven't tried that yet. https://www.cloudflare.com/products/registrar/

Cloudflare DNS is free, and they support DNSSEC (unlike Digital Ocean). The web UI is good, and there's an API, and Terraform provider.

Re: Gandi loses data, customers told to use their own backups

#100

Post by nradov »

oefrha wrote: post #31
scohesc wrote: post #19

Earlier quoted context omitted.

You really shouldn't trust anyone hosting your data. Always have backups!

Often times the backup provider is the hosting provider, whom you have to trust. (This extends all the way from big clouds like AWS and GCE to small providers like Linode and DO). Having an external backup can be unreasonably expensive due to ridiculous egress costs.

If your business can't afford external backups then you don't have a viable business in the first place. And of course egress costs have to be considered when choosing a hosting provider.
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