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Gandi loses data, customers told to use their own backups

status.gandi.net

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Re: Gandi loses data, customers told to use their own backups

#211

Post by corford »

I'm a long term user of Gandi for my domains but have wanted to get off them for some time now.

Can anyone recommend a domain registrar "equivalent" of a Fastmail or Letsencrypt or DNSMadeEasy i.e. truly no bullshit, geek friendly and polished at the same time ?

I'm not too bothered about price. I just want a well run outfit that has a wide selection of TLDs and ccTLDs (and ideally isn't a mega corp like google but is big enough that I don't have to worry about them disappearing overnight).

Re: Gandi loses data, customers told to use their own backups

#212

Post by dwild »

ocdtrekkie wrote: post #208
_Codemonkeyism wrote: post #195

Earlier quoted context omitted.

1. He says he has made regular backups, but now needs to restore all VPSs 2. The website says "Snapshots allow you to create a backup copy." 3. He says "No they do not allow snapshots download."

It sounds like snapshots are directly reachable from within FTP in a directory. Snapshots are a clean copy of the file system you can back up, but they are not backups. He also states he has his backups, so he's mostly just whining because he's annoyed he has to reupload stuff. Which I get, but again, he should understand what snapshots are and aren't.

You do the same mistake as the other guy in the twitter thread, you mix Simple Hosting snapshots and the Cloud hosting volume snapshot.

Here the right one which state that they are backup: https://docs.gandi.net/en/cloud/volume_management/volume_sna...

Here's the one that you quote (which isn't the same service): https://docs.gandi.net/en/simple_hosting/common_operations/s...

Be careful next time judging with that little knowledge of the issue.

Re: Gandi loses data, customers told to use their own backups

#213

Post by dylz »

dcchambers wrote: post #85
EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

Wow. I've never used Gandi but I have seen it recommended before as a low-cost option. I will actively encourage people to avoid it from now on. That's scary.

Gandi has never been a low cost option, they've always been on the high to extreme higher end of things for individual cost...

Especially for random ccTLDs, they're often significantly more expensive than the alternatives.

Random selections for domains: .ru is $1-3 most anywhere else, Gandi is $18.

Re: Gandi loses data, customers told to use their own backups

#214

Post by brianwawok »

Verdex wrote: post #123
jandrese wrote: post #97

Earlier quoted context omitted.

Domain registrars giving away domains to squatters when people search for them is a time honored practice. The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster.

Really? I may have just found myself a new hobby. Search for incredibly unique (and worthless to me) domains to see if I can get people to squat on them. Heck, it could be a game ... I could get all my friends to make bingo boards ... or maybe see if I can think of some scrabble like rules.

I suspect a human gets a dump of them and decides which to pay the $10 for.

For example, asdasdahbdajsdbajdbhsbdahsdd.com... not worth the $10

ireallylikechicken.com... maybe worth the $10?

(ireallylikechicken.com is available, go squat it and get rich)

Re: Gandi loses data, customers told to use their own backups

#215

Post by dangravell »

corford wrote: post #211

I'm a long term user of Gandi for my domains but have wanted to get off them for some time now. Can anyone recommend a domain registrar "equivalent" of a Fastmail or Letsencrypt or DNSMadeEasy i.e. truly no bullshit, geek friendly and polished at the same time ? I'm not too bothered about price. I just want a well run outfit that has a wide selection of TLDs and ccTLDs (and ideally isn't a mega corp like google but i…

NearlyFreeSpeech?

Re: Gandi loses data, customers told to use their own backups

#216

Post by dylz »

newscracker wrote: post #148

This seems like data has been lost from servers hosting sites/services. Since Gandi is mostly known for domain registrations and DNS, I'm curious if you (as an individual who hosts websites/online services somewhere on the web) backup your site's DNS records periodically (or whenever they're changed). What if your authoritative name server lost data and all the caches of those records across geographies expire while…

Gandi has an API and lets you download entire zonefiles if they host your DNS.

Re: Gandi loses data, customers told to use their own backups

#217

Post by teh_klev »

bluesign wrote: post #207
teh_klev wrote: post #202

Earlier quoted context omitted.

> putting backup requirement on customer (when it is your fault) is pretty unfair. Then they need to pay more for their "Simple" hosting. > I think price of the product shouldn't effect minimum requirements. See above. Sigh.

To be honest your approach looks like: - Some airline is selling plane ticket and insurance on website. (insurance covers change of plans, rebooking etc, and even if you don't fly that flight, they are booking you another one same day) - Then when a flight got canceled, telling customers "we rarely cancel flights, please use your insurance. (you should have bought insurance)" PS: Simple hosting [0] I am referring see…

That is how it works in real life, you buy additional travel insurance to cover the things that the airline isn't contractually or legally obliged to cover themselves. You just made my point.

Re: Gandi loses data, customers told to use their own backups

#218

Post by anonred »

Gandi is the absolute worst.

The last time I tried buying a domain through them, they took my money and then demanded "identification" via government ID (citing some bullshit in their ToS). I refused, so they closed my account and took the domain with them.

Based on that, I'm not surprised at all by their CEO's response to this incident[0]:

>If we led you to believe that you had nothing to do on your side when warned multiple times to make your back ups, then we'll have to make it clearer, and stop assuming that it's an industry wide knowledge.

[0]: https://twitter.com/StephanGandi/status/1215287619938062342?...

Re: Gandi loses data, customers told to use their own backups

#219

Post by zulgan »

I had a co-worker who was super chill during outages; especially at night, we were 10-15 people on the call fixing issues related to his work almost monthly.

those outages costed millions of euros, and he never picked up his phone at night, once I asked him why he never picks up, he told me:

"I used to be a general surgeon, when someone calls me people die. Relax, nobody is dying during our outages."

now I think I am taking myself(and my work) too seriously.

Re: Gandi loses data, customers told to use their own backups

#220

Post by toast0 »

edoceo wrote: post #158
gruez wrote: post #138

Earlier quoted context omitted.

>The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster. What if you don't want to cough up $10-$20 on a whim? Would doing a whois (using the NIC's whois site) suffice?

I use the whois command line tool when searching and have yet to get squatted. My experience is only about 500 domains over 20 years.

i use host -t NS cooldomain.example as a pre-filter. If a domain has NS records, it's definitely registered, although there are some registered domains without NS records (makes them pretty much nonfunctional, but if that's what the registrant wants, it's their business)
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