Gandi loses data, customers told to use their own backups
status.gandi.net
Gandi loses data, customers told to use their own backups
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Re: Gandi loses data, customers told to use their own backups
#2Dear customer,
This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg.
Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit.
We sincerely apologize for the inconvenience that this situation has caused. This type of incident is extremely rare in the web hosting industry.
In the event that you have a backup of your data, we suggest that you to use it to recreate your server at a different datacenter.
To help you in this, we have provided you with a promo code that will give you one free month for an instance, so that you can create a new Simple Hosting instance in a different datacenter:
XXXRe: Gandi loses data, customers told to use their own backups
#3Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…
Wow, for a company that boasts "no bullshit", only offering a month after destroying data and backups seems a little tone deaf
Edit: in fairness, I'm not sure how exactly you would quantify such a loss anyway...
Re: Gandi loses data, customers told to use their own backups
#4Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…
A promo code in exchange of your data loss. What a bargain!
Re: Gandi loses data, customers told to use their own backups
#5Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…
A promo code in exchange of your data loss. What a bargain!
“Please keep trusting us to host your data”
Re: Gandi loses data, customers told to use their own backups
#6Gandi have something of a cult following, but in my only experience with them they literally lost my domain name during an inbound transfer.
Their response was awful and rude and completely unprofessional. I never got my domain back.
Based on that experience, this incident doesn’t surprise me at all.
Re: Gandi loses data, customers told to use their own backups
#7Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…
Interesting. The public status page says they’re still waiting for the recovery process to complete.
Re: Gandi loses data, customers told to use their own backups
#8Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…
I could understand the incident (I would _at least_ start questioning myself about the quality of the service I'm paying), but IMHO this is not something that can be addressed with a casual e-mail that contains few lines of excuses and a "promo code" like it's everyday business. That's astonishing.
Worse than a bad incident there is only bad management of the following situation.
Re: Gandi loses data, customers told to use their own backups
#9I understand people might be upset because they lost data, but as a sysadmin, my reaction is "ooh shit, poor guys, that must be a horrible week"...
And honestly, if you don't keep data of stuff you host on a server provider like this, you kind of get what you deserve...
Re: Gandi loses data, customers told to use their own backups
#10> We sincerely apologize for the inconvenience that this situation has caused. This type of incident is extremely rare in the web hosting industry.
Why are they speaking of the "industry" as a whole when they are to blame?
It's even crazier they are not even explaining the source of the data loss and why the "replication systems" didn't help.
IHMO they are trying to sweep this event under the carpet. They should instead explain why they should be trusted in the future and why this would not occur again.