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Products purchased at Apple Store in India cannot be refunded or exchanged

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Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#321

Post by kjrose »

wolfretcrap wrote: post #191
kjrose wrote: post #181

Earlier quoted context omitted.

I appreciate the honest response though. I always am curious about what the situation is on the ground for decisions like this.

Those who do bad things can always justify to themselves "everyone is doing it" even if the only evidence they've is a newspaper report of a person doing it in their country. I personally frequently manage accounts of my family members including my Dad's and girlfriends account, they aren't doing it infact my dad has kept a lot of crappy things he received because he didn't have time to return and he's a busy banker,…

This is sorta the concern I would see. In situations where people can justify the action in a Robin Hood style method, it can lead to general acceptance of it, even if it is somewhat looked down upon. I know I've been exposed to that in the tech environment with regards to piracy and such.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#322

Post by aurizon »

unanswered wrote: post #320
divtiwari wrote: post #307

Earlier quoted context omitted.

Although you are being downvoted, as an Indian I completely agree with your comment!! Sadly it will never happen :(

And just think who is doing the downvoting: HN commenters who desperately want the same thing to happen elsewhere.

Yes, socialists feed only on each other...

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#323

Post by vetinari »

DaiPlusPlus wrote: post #200
vetinari wrote: post #138

Earlier quoted context omitted.

> within 14 days for any online purchases Almost. It does not apply to custom-made products. Apple resellers consider BTO models to be custom-made and thus not eligible for this protection. But at least they warn you upfront.

> Apple resellers consider BTO models to be custom-made and thus not eligible for this protection. I thought the only get-out for Apple was personalized items, namely those with laser-engraving. BTO/JIT orders where you choose from a narrow set of options (e.g. RAM size, HDD size, etc) in Apple's case probably wouldn't be BTO because they tend to pre-assemble a modest stockpile of all of the different BTO configs. Lo…

I was purchasing BTO MBP (I would think a popular config at that) in December and got that notice... Apple itself might not do that, but we don't have them here (not all EU countries have the presence), and they probably don't take the return from the resellers.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#324

Post by nucleardog »

fomine3 wrote: post #303
nucleardog wrote: post #268

Earlier quoted context omitted.

That was less about the Superbowl returns (the return window on electronics is 90 days, you can easily get a TV, have a Superbowl party, and return it still). It's more the depreciation and how quickly electronics evolve. People were using the returns as a free lifetime of upgrades. One particularly stark example when I worked there a long time ago was someone who wanted to upgrade their old projection TV. So four ye…

Wait, the free return period is 90 days even thought it's "limited"? It looks still insane from outside US.

Yes. Electronics are 90 days any reason. Any non-electronics it's "lifetime for any reason".

I saw someone return a flat of steaks with half a remaining cooked steak left just saying "my guests thought they weren't very good".

Someone had a custom photo book printed and when they came to pick it up decided they didn't want it anymore and just got a refund.

Someone returned a plasma TV because of the glare from their windows.

My wife bought a car seat there (something you can't return _anywhere_) which we ended up not being able to get installed in the car (had the shitty cheap version of the LATCH clips that are impossible to get tightened up). Took it back for a full refund.

We bought a vacuum there that broke literally a week after the manufacturer's warranty. Brought it in and exchanged it for a new one.

There's no time limit on any of this.

This is by no means normal in North America. It's one of those Costco things like providing part time retail workers reasonable salaries and health benefits, etc that sounds insane in theory but obviously works for them.

I know personally there's been a couple times where I've been on the fence about buying something and ended up purchasing it because "If it sucks/falls apart in 6 months/whatever I can just bring it back."

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#325

Post by dang »

hi41 wrote: post #207

I am an Indian. I can attest that a lot indians are extremely corrupt and will abuse the system as as possible for their own benefit. I am so ashamed of being an indian. Indians are the people who don’t put the shopping cart back in its place and just leave it in the parking lot and the rest of the people can’t park their cars. They unload the cart into car and don’t bother that traffic is backing up.

You can't post slurs like that to HN, even if you're a member of the group and intending it as self-criticism. Internet threads don't provide nearly enough information for people to distinguish such nuances. In a medium like this one, it's just flamebait.

https://news.ycombinator.com/newsguidelines.html

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#326

Post by lovestodonothin »

alex_smart wrote: post #305
gambiting wrote: post #100

Earlier quoted context omitted.

I suspect it's the same story I heard in Poland - it's basically impossible to buy insurance against loss of mobile phone, because apparently people abused it too much. You can still get insurance against theft or damage, but not for loss. It was just too easy for people to say "yeah, I lost the phone, please send a new one thanks". But I mean, those policies exist elsewhere, so I don't know what specifically makes P…

I can't speak for Poland, but for India the primary reason such services can't exist is - culture. India is basically a "low trust society". People in general have a mindset of "scarcity" and at every stage of their lives they try to micro-optimize for what's the best for them at that time. In the absence of good institutions, this often means that we get stuck in shitty Nash equilibria which have terrible, terrible…

Which company is that?

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#327

Post by egwor »

45ure wrote: post #230
egwor wrote: post #81

Earlier quoted context omitted.

I have a totally different experience. I accidentally submerged my iPhone X in the sea as I got off a boat[1]. The phone although supposedly considered waterproof went mental and basically stopped working. I was flying back via Singapore (a week later) and went into the apple store at the airport. They replaced the phone and got me back up and running before my flight back to London. I live and had bought the phone i…

>I have a totally different experience. I accidentally submerged my iPhone X in the sea as I got off a boat[1] You were lucky and got it replaced under goodwill, as iPhone X has an IP67 rating[1] and specific about sea/salt water damage -- the kind you have described. Back home, you would have had to deal with a lot of grief[2]. [1] https://www.iphonehacks.com/2018/04/iphone-x-ip-67-water-res... [2] https://support.a…

Yeah, we had a sensible discussion about this in the store. I was calm and respectful but firm. I explained that since I had literally walked through some water, and it had never gone remotely deep or been in for a long time (10-15 seconds?) that it seems entirely reasonable that it should have been fine. I explained that this was sold as waterproof and that anyone reasonable would have expected it to be waterproof for two years. They thought that maybe a scratch had damaged the seal, but they couldn’t see any damage. My phone was in good condition.

I think I was definitely lucky yeah!

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#328

Post by alex_smart »

lovestodonothin wrote: post #326
alex_smart wrote: post #305

Earlier quoted context omitted.

I can't speak for Poland, but for India the primary reason such services can't exist is - culture. India is basically a "low trust society". People in general have a mindset of "scarcity" and at every stage of their lives they try to micro-optimize for what's the best for them at that time. In the absence of good institutions, this often means that we get stuck in shitty Nash equilibria which have terrible, terrible…

Which company is that?

It's called Cred.
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