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Products purchased at Apple Store in India cannot be refunded or exchanged

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Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#311

Post by desi_ninja »

hi41 wrote: post #207

I am an Indian. I can attest that a lot indians are extremely corrupt and will abuse the system as as possible for their own benefit. I am so ashamed of being an indian. Indians are the people who don’t put the shopping cart back in its place and just leave it in the parking lot and the rest of the people can’t park their cars. They unload the cart into car and don’t bother that traffic is backing up.

It is privilege to goto online forums and say such misrepresenting generalized statement and do a virtue signal of being sorry for it. what you are apologizing for ? not all Indians do. it is not a cultural thing. ppl with disadvantaged economic background sometimes do that and there are policies to counter that. the amount of berating on self culture ks appalling

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#312

Post by Google234 »

Philip-J-Fry wrote: post #71
yrral wrote: post #6

Why is this the case? Is there some societal expectation? I know that eg: american grocery stores are much more accepting of returns for any reason vs european ones in general.

I think you'll find that European consumer rights laws leave the US in the dust. It's much easier to refund/return stuff over here because almost everything has a better warranty than the USA.

Yep and you pay <20% more for that privilege. There’s no free lunch

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#313

Post by kylehotchkiss »

Philip-J-Fry wrote: post #59
jetrink wrote: post #44

Earlier quoted context omitted.

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

Maybe it's a status symbol thing. Rent a designer electronic for an important meeting or a date or something to look good. Return it afterwards and get your money back.

Not a bad business idea!

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#314

Post by kylehotchkiss »

sss111 wrote: post #56
jetrink wrote: post #44

Earlier quoted context omitted.

Why would people want to have an iPhone for only a week? That sounds like more of a hassle than it is worth. Just to see what they are like?

In India returns are almost always picked up from your home. No need to print labels or package it. On the other hand, In the US, more often than not, you have to pack up your item and drop it off to a store to return it.

This has helped e-commerce grow significantly in India just because people are busy and getting around is always a chore (especially with brands like Nykaa, Myntra, and Ajio)

This model would work great to bring more developing countries on board with e-commerce

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#315

Post by kylehotchkiss »

egwor wrote: post #81
1cvmask wrote: post #12

A friend who was on holiday in Turkey was refused a new iphone battery (she was willing to pay for it) at the official Apple store as it was not locally bought (she bought it in SF). So no global warranty, but also no global repair or replacement of parts with official parts even when you are willing to pay for it.

I have a totally different experience. I accidentally submerged my iPhone X in the sea as I got off a boat[1]. The phone although supposedly considered waterproof went mental and basically stopped working. I was flying back via Singapore (a week later) and went into the apple store at the airport. They replaced the phone and got me back up and running before my flight back to London. I live and had bought the phone i…

I had no idea AppleCare in different countries attempts to get you a phone that matches your origin country. I got a replacement iPhone via AppleCare outside of USA thinking until now that my model was specific to the country I’m staying in, but remarkably it’s an iPhone for Canadian market! Not USA but Canada is close enough for me.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#316

Post by kylehotchkiss »

hasitseth wrote: post #57

Apple only wants to use India to sell its stuff, particularly old model goods. It has avoided for longest time to provide Apple service through its own stores. It uses reseller network that is not the same as having own stores and service. Now this is amazing that Apple won't accept returns in India when Apple goods bought via Amazon can be returned in India!

Wasn’t India imposing a rule that foreign companies needed to source 30% of the goods they sell locally to open their own stores? Apple is trying to open stores in select markets in India but 30% is a high bar to meet.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#317

Post by sss111 »

kylehotchkiss wrote: post #314
sss111 wrote: post #56

Earlier quoted context omitted.

In India returns are almost always picked up from your home. No need to print labels or package it. On the other hand, In the US, more often than not, you have to pack up your item and drop it off to a store to return it.

This has helped e-commerce grow significantly in India just because people are busy and getting around is always a chore (especially with brands like Nykaa, Myntra, and Ajio) This model would work great to bring more developing countries on board with e-commerce

Agreed, also the traffic in Indian metros like Delhi and Bangalore (and increasingly smaller metros like Jaipur) is horrible. That has certainly helped local e-commerce brands like Myntra and Ajio grow.

It's interesting how these clothing retailers still offer a very customer friendly return policy compared to electronics retailers like Amazon or Apple.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#318

Post by sanmon3186 »

hi41 wrote: post #207

I am an Indian. I can attest that a lot indians are extremely corrupt and will abuse the system as as possible for their own benefit. I am so ashamed of being an indian. Indians are the people who don’t put the shopping cart back in its place and just leave it in the parking lot and the rest of the people can’t park their cars. They unload the cart into car and don’t bother that traffic is backing up.

> I am so ashamed of being an indian. Indians are the people who don’t put the shopping cart back in its place and just leave it in the parking lot and the rest of the people can’t park their cars.

I am not sure how misuse of Apple services is related to people leaving carts in the parking lots. Yes, these are civic sense issues but a) how common do you find designated places for carts in the parking? Hell, how many times do you even find a parking b) It takes time for people to adopt something new. 95% of Indian are still shopping in local Kirana shops and placing the stuff directly in cotton or re-cycled plastic bags.

Generally, civic sense is proportionate to resource per capita. While you are in the USA, pls observe this behaviour on black friday sales.

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#319

Post by aurizon »

divtiwari wrote: post #307
aurizon wrote: post #203

Earlier quoted context omitted.

India has had trouble shaking the socialist mud off it's boots. Back in the late 40's and 50's huge numbers of bureaucratic make-work jobs were created. A thicket of state and local permits and rules have crippled India to this day. There are few large scale Korean Chaebols - instead there is a frenzy of small shops. Now all these bureacrats and small shops are a force to be reckoned with as the rationalize productio…

Although you are being downvoted, as an Indian I completely agree with your comment!! Sadly it will never happen :(

Yes, thanks for the moral support. The greed and corruption endemic in India is what held it back (after the UK holding it back was done, the Indians well showed they could self exploit to this day)

Re: Products purchased at Apple Store in India cannot be refunded or exchanged

#320

Post by unanswered »

divtiwari wrote: post #307
aurizon wrote: post #203

Earlier quoted context omitted.

India has had trouble shaking the socialist mud off it's boots. Back in the late 40's and 50's huge numbers of bureaucratic make-work jobs were created. A thicket of state and local permits and rules have crippled India to this day. There are few large scale Korean Chaebols - instead there is a frenzy of small shops. Now all these bureacrats and small shops are a force to be reckoned with as the rationalize productio…

Although you are being downvoted, as an Indian I completely agree with your comment!! Sadly it will never happen :(

And just think who is doing the downvoting: HN commenters who desperately want the same thing to happen elsewhere.
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