Clickbait/ragebait headline. These companies are voicing serious concerns. As usual, those who don't click the archive.is link will be clueless and uninformed.
Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
261–270 of 546 posts
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#262Nothing makes me want this to pass more than Disney and Netflix fighting it. If those assholes are opposed to it, almost by definition I'm going to be for it.
For customers it is quite good, but to be fair, Netflix cancellation process is very straightforward, at least in Europe. There weren't any tricks, they just said see you later and cancelled.
I'm in the US, and it looks straightforward here too. It only gets slightly tricky if it's billed indirectly (through a partnership with some other company, where the subscription is offered as a part of a package). So I'm not sure what the fuss is about.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#263Subscription providers will be as shameless as allowed by law. Or worse. I try to cancel subscriptions immidiately after signing up when i only want the service for a limited time. For an Italian newspaper's online subscription, after contacting them for cancellation via web form, my family was informed: you have to call a number and that cancellations will only be accepted 1 day before the end of the subscription. L…
> hope for their honesty in confirming the cancellation, because your have no proof that you did so
Phone call recording app is a great, great idea.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#264Why doesn't my credit card statement list subscriptions separately? How come I can't cancel through my credit card? It's great that the FTC is cracking down on this; but it seems like the credit card companies also should have some involvement too in making it easy to see what subscriptions you have, and making it easy to cancel subscriptions in a single location.
"but it seems like the credit card companies also should have some involvement..."
If we want that, we need laws to make it happen. It seems a lot of people want companies to act in certain ways out of the goodness of their heart, when what we need are good laws that support consumers. Back before credit card reform under Obama, credit card companies were among the most aggressive actors when it came to late charges and fees and just generally ruining people's lives. They still would be, except now there is a law.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#265Earlier quoted context omitted.
I only noticed that after writing the comment. Still feels wrong to advertise one price, then sneak in "total fees" (whatever those are) in between the checkout flow and the payment processor page.
see: TicketMaster
Ticketmaster advertises the full price upfront in The Netherlands, no hidden fees that show up later.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#266Earlier quoted context omitted.
For customers it is quite good, but to be fair, Netflix cancellation process is very straightforward, at least in Europe. There weren't any tricks, they just said see you later and cancelled.
I'm in the US, and it looks straightforward here too. It only gets slightly tricky if it's billed indirectly (through a partnership with some other company, where the subscription is offered as a part of a package). So I'm not sure what the fuss is about.
If it's straightforward to cancel, the rule should not be any work on their part (it's certainly no great engineering lift).
We all know that once profitability/growth drops, all the companies will resort to dark patterns (over time) to keep the numbers looking good, unless prevented from doing that.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#267In Turkey, you can cancel any subscription you have through the governments app called "e-Devlet" which stands for "e-Government". It is an awesome system, a service making it hell to unsubscribe? Just cancel it through e-Devlet and if they don't cancel your subscription, you can sue them. Though I think it only works for Turkey based companies, sadly.
Interesting. Does e-Devlet also allow you to track your subscriptions and how much you have paid for them?
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#268Illinois says that any subscription must be cancelable in the same place it's created, so if I sign up for Hulu using my smart tv,I can cancel there as well. It's really good. People often complain about the proliferation of streaming services, but thanks to the law mentioned above, I'm able to subscribe and then immediately cancel. If I decide I want more time I can resubscribe later. I get to watch what I want with…
This is one reason I prefer subscribing via Apple's store where possible--it's always a hassle-free cancellation and all my subscriptions are in one screen.
The other benefit is simply seeing the current subscriptions, even if you had to cancel elsewhere.
I should be able to see on my Bank of America credit card which companies are going to bill me within a month - and either be able to block it or click a link to cancel.
I feel like I've seen some smaller financial services which have this feature, but most people want to use a major credit card.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#269Strange to see Netflix on the list, because here in the UK it's extremely easy to cancel. You just click once and it's done, and you still get to watch for the rest of the month. I'm sure it can't be because of UK law, because we have plenty of other companies here who make cancellations awkward.
Same, here in California I just tried it. Account > (big button at top) Cancel Membership > Finish Cancellation. That's about as perfect as I'd want it. I don't want a cancel button on my main screen and I do want a confirm field when I make destructive actions. Finish Cancellation button is highlighted in Blue and obvious default. Below that is a "downgrade plan" option. There is also a note above Finish Cancellatio…
Yes, California has already passed a law to this effect - this is why online cancellation is easy if you're located there.
https://www.cnet.com/tech/services-and-software/companies-mu...
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#270In the Netherlands, canceling Netflix is actually too easy. It's a single click and then "Bye!"
How about begging me to stay? 3 confirmations? An input box where I can vent? A discount to stay?
Nothing. It sucks, I want proper closure.