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How many interstitials would you allow after the clearly visible option in the account settings?
Exactly one, "are you sure you want to cancel the subscription?" "yes" "no".
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The same amount it takes to sign up
You might need name, address etc as part of the sign up, but if they made me enter all of that againz it would be infuriating.
In Turkey, you can cancel any subscription you have through the governments app called "e-Devlet" which stands for "e-Government". It is an awesome system, a service making it hell to unsubscribe? Just cancel it through e-Devlet and if they don't cancel your subscription, you can sue them. Though I think it only works for Turkey based companies, sadly.
I'd prefer to see it as a non-government, not-for-profit service.
But the ceding of front end control to services themselves doesn't work. We already learned that with email / unsubscribe.
People often complain about the proliferation of streaming services, but thanks to the law mentioned above, I'm able to subscribe and then immediately cancel. If I decide I want more time I can resubscribe later. I get to watch what I want with a minimum of recurring bills.
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I keep running into Dutch e-commerce sites that advertise prices without fees and VAT, and I haven't figured out who I'm supposed to complain to. Just yesterday, the first indication the prices weren't accurate is when I saw the real total in iDEAL.
I am from the Netherlands, and I never see prices without VAT on websites. What is an example? Edit: not saying your lying, just thinking it might be geo related sometimes?
Want to make cancelling more difficult, well then you should make signing up same level difficult
I prefer that the government doesn't go too heavy handed with the rule and try to solve all problems with requirements such as maintaining detailed phone records. We don't want huge costs of compliance making it harder for small players to enter the market. I think the rule of "sign up online, cancel online using a clearly visible option in the account settings", plus the legalese to cover corner cases, would be a hu…
This is why I don’t want alternative payment options on iOS. It’s 1 click cancel on subscriptions. It’s enforced and they have no say or cannot make it difficult for me to cancel.
The UX is great, but not worth paying 30% more.
In Turkey, you can cancel any subscription you have through the governments app called "e-Devlet" which stands for "e-Government". It is an awesome system, a service making it hell to unsubscribe? Just cancel it through e-Devlet and if they don't cancel your subscription, you can sue them. Though I think it only works for Turkey based companies, sadly.
This seems like a great solution -- allow a centralized party to control the front end (and create an audit log), then transmit the intent to the service to act on. I'd prefer to see it as a non-government, not-for-profit service. But the ceding of front end control to services themselves doesn't work. We already learned that with email / unsubscribe.
Hard, because the government has authority, a random company does not.
I'd still trust my government more than a random non profit company, if my trust decreases, I'd vote for different people to manage the country - which is not possible with companies.