Earlier quoted context omitted.
If you pay them you get good customer service. Google Play, YouTube Red, Chromecast, Chromebook, Nexus, all have pretty good service.
I completely disagree. Recently did a factory reset on my nexus only to find out that without the password for the last sync'd google account, a throwaway I don't remember, it's bricked. I can report it stolen on the device page, can easily prove to google it's my device, but I can't reset or sell or do anything with the phone. Google's response after spending days trying to fix, and talking to different support peop…
Someone at LG or Qualcomm can definitely fix this easily and it takes about 30 seconds to do so. All it takes is to do a "chip erase" which will clear the QSEE sector and allow a complete factory reset.