Zoho.com CEO says domain with 40M users suspended for abuse complaint

Post by karmicthreat » Tue, Sep 25, 2018, 12:57 AM UTC

aidos wrote: post #80

sitepodmatt wrote: post #37

Earlier quoted context omitted.

Ironic isn't it. You ignored your paid subscriber in 2014, didn't respond to any @ tweets, your phone support went to voicemail, your forum threads were closed with no response. Karma is a bitch isn't it

That’s a little harsh. Having said that.... Zoho customer support is worse than useless. They’ll happily call you back only to tell you that they can’t help because it’s someone else you need to speak to. It’s a real shame because the Zoho product line is vast and with more focus it could be brilliant. But every part of it has little issues that will never get fixed because it feels like there’s nobody within the fro…

Post by quintin » Tue, Sep 25, 2018, 12:58 AM UTC

wp381640 wrote: post #161

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Zoho has 40M users and apparently $350M in revenue. Why are you using a consumer grade domain registrar[0]? The gold standard for any enterprise is MarkMonitor. You can pick any other enterprise level service which would mean you don't resort to lowering yourself to begging on Twitter to find a contact at a pivotal service provider This has damaged you beyond DNS propagation, I don't know how anybody in tech is going…

Post by ted0 » Tue, Sep 25, 2018, 1:19 AM UTC

kweks wrote: post #132

ted0 wrote: post #128

Earlier quoted context omitted.

Ted from Namecheap here. I shot you an email. We'd be happy to help you out and ensure that your domain is locked down.

Hi Ted. This event seems to have been triggered from abuse complaints - and involved the registrar not reaching out to the client in question. Curiously enough, I had a very similar incident with Namecheap last week: an unsubstantiated email (without subpoena, judge's order, or even validation of who actually sent the email) - was sent to namecheap abuse /alleging/ (correct, no proof) trademark infringement. Namechea…

Post by abraham_lincoln » Tue, Sep 25, 2018, 1:35 AM UTC

svembu1 wrote: post #85

belorn wrote: post #61

Earlier quoted context omitted.

If you have 40M users I suspect the annual cost from the registrar is very small part of the budget. Get a registrar where you don't have to deal with a phone operator. I work in this industry and it's a very clear separation between bulk registrars and those that maintain fewer but high value domain names. The latter usually give you a personal contact person to call and work proactively to deal with threats to comp…

Yes, that is good advice. We are reviewing all our processes about domain registries right now. Major lesson learned, and I would encourage other companies to think this through and learn from our experience today.

Post by kweks » Tue, Sep 25, 2018, 1:53 AM UTC

ted0 wrote: post #166

kweks wrote: post #132

Earlier quoted context omitted.

Hi Ted. This event seems to have been triggered from abuse complaints - and involved the registrar not reaching out to the client in question. Curiously enough, I had a very similar incident with Namecheap last week: an unsubstantiated email (without subpoena, judge's order, or even validation of who actually sent the email) - was sent to namecheap abuse /alleging/ (correct, no proof) trademark infringement. Namechea…

I obviously can't comment on this without any further information but I have to say that this sounds quite unusual. We have very strict policies regarding due process: https://www.namecheap.com/legal/general/court-order-and-subp... Can you shoot me an email? ted [at] namecheap.com