81–90 of 279 posts
So as a domain owner you are completely at the mercy of your registrar? What is considered a reliable registrar in Europe?
Privately I’m pretty happy with Namecheap, they never failed to provide the support I needed in a friendly and precise manner. For business purposes with high value domains MarkMonitor seems to be the industry leader.
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Ironic isn't it. You ignored your paid subscriber in 2014, didn't respond to any @ tweets, your phone support went to voicemail, your forum threads were closed with no response. Karma is a bitch isn't it
I have no dog in this fight but this seems like a pretty serious allegation. Can you link to some of the tweets?
This is a fireable offence for the CEO. There is no excuse for this level of incompetence. Makes me question all sorts of things now about Zoho. What else is run like a shit show over there?
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> Google Google is a registrar themselves... Do you mean they use someone else for their own domains?
They're a reseller like everyone else. If I'm not mistaken they actually use eNom for customers buying domains on any of their platforms (though not for their own domains).
Registrar: Google Inc.
Registrar IANA ID: 895
Registrar Abuse Contact Email: registrar-abuse@google.com
Registrar Abuse Contact Phone: +1.8772376466
Verify yourself at: https://www.iana.org/assignments/registrar-ids/registrar-ids...
Zoho is Zoho Corporation Private Limited IANA ID: 3803
Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…
If you have 40M users I suspect the annual cost from the registrar is very small part of the budget. Get a registrar where you don't have to deal with a phone operator. I work in this industry and it's a very clear separation between bulk registrars and those that maintain fewer but high value domain names. The latter usually give you a personal contact person to call and work proactively to deal with threats to comp…
Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…
You should consider using Google Domains. There’s literally no company that’s more professional in this regard.
Also, last I checked, unlocking a domain for transfer to another registrar required emailing Google/eNom. There's no interface for it. For a while the entire UI to choose to cancel a domain just disappeared as well.
I would not recommend Google Domains.
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Ironic isn't it. You ignored your paid subscriber in 2014, didn't respond to any @ tweets, your phone support went to voicemail, your forum threads were closed with no response. Karma is a bitch isn't it
That’s a little harsh. Having said that.... Zoho customer support is worse than useless. They’ll happily call you back only to tell you that they can’t help because it’s someone else you need to speak to. It’s a real shame because the Zoho product line is vast and with more focus it could be brilliant. But every part of it has little issues that will never get fixed because it feels like there’s nobody within the fro…
So zoho is quite happy to terminate their users with no recourse.
So as a domain owner you are completely at the mercy of your registrar? What is considered a reliable registrar in Europe?
For private or business use? Privately I’m pretty happy with Namecheap, they never failed to provide the support I needed in a friendly and precise manner. For business purposes with high value domains MarkMonitor seems to be the industry leader.
Is there a blockchain for DNS?
I believe OpenNIC was something like that.
Earlier quoted context omitted.
> Google Google is a registrar themselves... Do you mean they use someone else for their own domains?
Google uses markmonitor: Domain Name: GOOGLE.COM Registry Domain ID: 2138514_DOMAIN_COM-VRSN Registrar WHOIS Server: whois.markmonitor.com Registrar URL: http://www.markmonitor.com Updated Date: 2018-02-21T18:36:40Z Creation Date: 1997-09-15T04:00:00Z Registry Expiry Date: 2020-09-14T04:00:00Z Registrar: MarkMonitor Inc. Registrar IANA ID: 292 Registrar Abuse Contact Email: abusecomplaints@markmonitor.com