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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#71
post #69
post #67

Earlier quoted context omitted.

Which register do you recommend?

MarkMonitor is what Facebook, Google, Apple, Microsoft and other huge companies use. They don't take small accounts, though.

> Google

Google is a registrar themselves... Do you mean they use someone else for their own domains?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#73
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

I highly recommend AWS Route53 domains paired with their DNS service. Pay for the AWS support plan so you can call. I suspect Zoho is a multi-million dollar company at this point, should not be using a discount registar.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#74
post #68
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Transfer your domain to a major registrar. Tierra.net looks like some bs cheap registrar and doesn't have any social media updates on their accounts since 2017. I'd recommend Namecheap.

social media updates is not the best marker of current business activity.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#75
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Ironic isn't it. You ignored your paid subscriber in 2014, didn't respond to any @ tweets, your phone support went to voicemail, your forum threads were closed with no response. Karma is a bitch isn't it

I have no dog in this fight but this seems like a pretty serious allegation. Can you link to some of the tweets?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#76
post #71
post #69

Earlier quoted context omitted.

MarkMonitor is what Facebook, Google, Apple, Microsoft and other huge companies use. They don't take small accounts, though.

> Google Google is a registrar themselves... Do you mean they use someone else for their own domains?

Google uses markmonitor:

Domain Name: GOOGLE.COM

   Registry Domain ID: 2138514_DOMAIN_COM-VRSN

   Registrar WHOIS Server: whois.markmonitor.com

   Registrar URL: http://www.markmonitor.com

   Updated Date: 2018-02-21T18:36:40Z

   Creation Date: 1997-09-15T04:00:00Z

   Registry Expiry Date: 2020-09-14T04:00:00Z

   Registrar: MarkMonitor Inc.

   Registrar IANA ID: 292

   Registrar Abuse Contact Email:
abusecomplaints@markmonitor.com

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#77
post #53
post #35

Earlier quoted context omitted.

Along with a million other possible failure cases. The line, "they should be fired" is so easily spoken by people who have never been in charge of something very big and involving many moving parts. The fact is, anything of sufficient significance has innumerable potential failures waiting to happen. Even with the best, methodical effort, it is impossible to predict and protect against them all. People who want to be…

I didnt say anyone should be fired.

My bad if I replied to the wrong post. The indentations are quite small ony phone, so I may have goofed. My apologies.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#78
post #71
post #69

Earlier quoted context omitted.

MarkMonitor is what Facebook, Google, Apple, Microsoft and other huge companies use. They don't take small accounts, though.

> Google Google is a registrar themselves... Do you mean they use someone else for their own domains?

Correct, MarkMonitor is a _huge_ business. Alphabet has had an account there for much longer than they have been a Registrar under Google name.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#79
post #71
post #69

Earlier quoted context omitted.

MarkMonitor is what Facebook, Google, Apple, Microsoft and other huge companies use. They don't take small accounts, though.

> Google Google is a registrar themselves... Do you mean they use someone else for their own domains?

They're a reseller like everyone else. If I'm not mistaken they actually use eNom for customers buying domains on any of their platforms (though not for their own domains).

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#80
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Ironic isn't it. You ignored your paid subscriber in 2014, didn't respond to any @ tweets, your phone support went to voicemail, your forum threads were closed with no response. Karma is a bitch isn't it

That’s a little harsh. Having said that....

Zoho customer support is worse than useless. They’ll happily call you back only to tell you that they can’t help because it’s someone else you need to speak to. It’s a real shame because the Zoho product line is vast and with more focus it could be brilliant. But every part of it has little issues that will never get fixed because it feels like there’s nobody within the frontline staff seems to want to really understand.

EDIT that all sounds more negative than I wanted it to. I think Zoho should charge people more and offer the service to go with it all while fixing the niggles that make their products feel flakey.

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