That’s a little harsh. Having said that....
Zoho customer support is worse than useless. They’ll happily call you back only to tell you that they can’t help because it’s someone else you need to speak to. It’s a real shame because the Zoho product line is vast and with more focus it could be brilliant. But every part of it has little issues that will never get fixed because it feels like there’s nobody within the frontline staff seems to want to really understand.
EDIT that all sounds more negative than I wanted it to. I think Zoho should charge people more and offer the service to go with it all while fixing the niggles that make their products feel flakey.