Zoho.com CEO says domain with 40M users suspended for abuse complaint
1–10 of 279 posts
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#2Incredible. Their registrar (TierraNet) has some explaining to do.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#3The importance of using a reliable registrar can't be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence. Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#4This is why you register your domain with MarkMonitor or Cloudflare. I cannot comprehend why they were so stupid to use a registrar that is not corporate oriented. This is just unreal.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#5Zoho CEO here.
Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our personal email service with millions of free and paid users). We received a total of 3 complaints from them and two of them have been acted upon and one is under investigation.
Once we dig our way out of this, we will find ways make sure no one takes down our domain again this way.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#6The importance of using a reliable registrar can't be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence. Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?
This was not the company used. The domain registrar market has gone through consolidation and it ended up here. We have been moving domains and this is a cautionary tale for us.
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#7Incredible. Their registrar (TierraNet) has some explaining to do.
[deleted]
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#8This is a fireable offence for the CEO. There is no excuse for this level of incompetence. Makes me question all sorts of things now about Zoho. What else is run like a shit show over there?
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#9The importance of using a reliable registrar can't be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence. Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?
[deleted]
Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint
#10The importance of using a reliable registrar can't be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence. Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?
India superpower by 2020