Stripe Is the New PayPal

Post by wmf » Thu, Jun 18, 2015, 3:56 PM UTC

akhatri_aus wrote: post #86

paulhauggis wrote: post #65

..Or the new Google..or the new Amazon. Both of the above companies have nearly 100% automated responses. With Amazon, if you get your selling account put on hold for any reason (even if it's by mistake through their automated bots), you will not be able to talk to anyone on the phone or through email. Your account is also put on hold for 90 days and your money might get transferred back to you when they feel like it…

Except Google and Amazon's primary customers are consumers. Amazon's customer support is quite good afaik, at least if you're on the buying end. Stripe is a B2B business it's also a bit 'lower layer'. You would have to rely on them for your business quite heavily.

Post by patcon » Thu, Jun 18, 2015, 3:58 PM UTC

jeffmould wrote: post #6

Someone else posted last night (I'm on my phone or I would search for the post) about Stripe support. Looking at their Twitter stream it appears they are having a very difficult time managing their support infrastructure and do not have a trouble ticket system. I love Stripe's API and have helped several clients integrate it, but as the developer-friendly, anti-PayPal processor they were once known for, this developm…

Post by leereeves » Thu, Jun 18, 2015, 3:58 PM UTC

steveklabnik wrote: post #67

weego wrote: post #17

Earlier quoted context omitted.

The post talks about unauthorised charges. There is no way to validate the card prior to Stripe capturing payment, so they certainly are not upset about people using stolen cards on your own site, as you have no way of mitigating that. The migration to Stripe that I handled a year or so ago had 5 or 6 stolen cards/people iterating card lists looking for working cards per day and never had a complaint from Stripe. Onc…

> as you have no way of mitigating that. Actually, you do. In many cases, fraud follows a pattern. If you're a merchant, and you're getting a lot of fraudulent charges, you'll often get into a discussion with your upstream processor's fraud department about the details and how to mitigate it. I don't work in payments anymore, but as an example of how this works, I was talking a few weeks ago with a merchant who does…

Post by wfunction » Thu, Jun 18, 2015, 3:59 PM UTC

kawsper wrote: post #77

Danski0 wrote: post #60

After using Stripe for our subscription service for over 1year with 100'000euro+ monthly transcation we got a 10day notice that they would shut us down. Also the mail was send late on friday before a long weekend, yeah! =) No warnings, no chance to appeal, no heads up and absolutly no possiblity to call them. Lost around half a million euros before we could get our customers exported to another payment processor. Tha…

Did you break their rules? Their terms say that they can cancel your agreement, but only with a 2 months notice: > We can terminate this agreement for any reason on two months’ notice and immediately in certain circumstances Source: https://stripe.com/gb/terms

Post by onewaystreet » Thu, Jun 18, 2015, 4:01 PM UTC

gharial wrote: post #56

I recently reached out to Stripe to get their opinion on whether or not I should bother trying to integrate stripe.js with my browser based game. I obviously didn't want to invest the effort if they were just going to shut me down a few weeks later. It says in their TOU that virtual currency sales are allowed so long as it's self contained and can't be traded for real money or across other websites - that was the cas…