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Stripe Is the New PayPal

news.ycombinator.com

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Stripe Is the New PayPal

#1

Post by disappointeddev »

Dear HN,

I am only writing this post because Stripe are not responding to my emails.

I started using Stripe last month and everything was going smoothly. However, this week they sent me an email saying:

"Stripe provides a service between banks and our users. In order to provide service to our users, we are urged by our banking partners to keep an eye on all accounts that sign up for our services. We've noticed that you have processed charges that seem to be unauthorized--in order to make charges with credit and debit cards, the owner of the card must consent to the charge. Charges on your account do seem to lack this consent, which unfortunately means that we will no longer be able to offer service"

This makes no sense as I have had hundreds of payments and not a single payment has been disputed. So how could it be true that the payments are unauthorised? I have sent Stripe emails explaining this and they will not respond.

I am very disappointed. As a member of this community I assumed Stripe would treat developers making a living online with a little more respect. I plan to write a lengthy blog post explaining this in more depth.

Update: I am currently in contact with Stripe CEO over email. He is dealing with the issue. I will keep everyone updated.

Re: Stripe Is the New PayPal

#3

Post by gt565k »

In all honesty you probably got stuck in some automated loop.

It is kind of sad that the support isn't more expedited for things like this.

Seems like more and more people are turning to HN in order to get visibility and get their Stripe problems resolved. That is quite unfortunate...

I upvoted for visibility, as I know how frustrating it is to deal with payment processors, especially when your living / business depends on it.

Re: Stripe Is the New PayPal

#4

Post by minimaxir »

> So how could it be true that the payments are unauthorised?

Stolen cards, for instance, which may be more likely to happen in some industries than others.

While I understand the need for ambiguity with respect to your business operations, this post is too vague to give any understanding as to why Stripe blocked your account.

Re: Stripe Is the New PayPal

#5

Post by mangeletti »

minimaxir wrote: post #4

> So how could it be true that the payments are unauthorised? Stolen cards, for instance, which may be more likely to happen in some industries than others. While I understand the need for ambiguity with respect to your business operations, this post is too vague to give any understanding as to why Stripe blocked your account.

I think the ambiguity is transitive, and is the primary point of the OP, coupled with the lack of support received from Stripe thereafter.

Re: Stripe Is the New PayPal

#6

Post by jeffmould »

Someone else posted last night (I'm on my phone or I would search for the post) about Stripe support. Looking at their Twitter stream it appears they are having a very difficult time managing their support infrastructure and do not have a trouble ticket system. I love Stripe's API and have helped several clients integrate it, but as the developer-friendly, anti-PayPal processor they were once known for, this development is very discouraging. I know Patrick and John are active on here so hopefully they will see this and come up with a solution.
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